Hyatt Regency Coconut Point Resort and Spa

One of the Best Hyatt Resort stays you can find. Great family fun, delicious food, and top notch service. Cant say enough great things about the service and staff.

Save yourselves the trouble. The rates are like a 4-star hotel, but the experience is a 2-star at best. They expected a family of 4 to sleep in a 1-queen-bed room, even though a King and a sofabed were booked and paid for. After multiple requests for 2 roll-away beds or the room type we booked, we asked for a refund so we could go to the Ritz, which also has a water park (a safer one than the Hyatt), and they then only moved us to the room type we booked. Miraculously they won't sold out anymore! Disgraceful.

An incredible family resort. We absolutely loved it. They have thought of all the things. We loved that they didn't tack on extra fees for activities. Our kids especially loved the complimentary boat out to the island and we loved that chairs and umbrellas were set up for us. Easiest beach day ever. We will be returning for sure.

This place is AMAZING. We spent our anniversary here. The experience was top notch from the moment we pulled up to the point we sadly pulled away. I have stayed at Ritz-Carlton and Waldorf-Astoria hotels. This hotel was in line with both of them, if not better. The best part was the friendliness of the staff. That is what truly makes a stay. NOTE: take the boat ride to the private beach. It is worth it.

From a HOSPITALITY stand point, there is none! I have gone here before with a group and got the cabana at a reasonable price. My husband wanted to Surprise me for Mothers day with one for the whole family. It was 3x the price from what we have paid for in the past. He only just shared this with me when we finally discussed what a let down it was, since I didn't want to hurt his feeling. Mothers day! We checked in with 2 employees didn't say a word, then our server, still nothing. When you price gouge for the occasion one would expect something for the Mom, right? Wishes, flowers, free lunch, drink something to mark the occasion at a resort and spa for $700 for a cabana. NOTHING!!!!!!!!!!!!!!!! It was like any other day, now I am Happy my family was with me, but there was 0 hospitality at this place. We had more when we went with a group of friends. So I didn't really feel special here at all. Not only that but roping off the cabana did nothing for the amount of people that cut through our space repeatedly and even had teens playing football, kept kicking them out. Upon returning to our cabana many times people were there. This day was equivalent to being on the regular lounge chairs, not kidding. And I didn't want to complain, but know how to treat your guests on a special occasion. We won't be back for a while. They need there staff to take some courses and up the customer service experience, because this was lacking 95%! ( And yes I realize we could have pre-ordered food, but with price being what it was, thought something special would have been in place.)