Conrad Bora Bora Nui

We had a wonderful honeymoon stay at the Conrad, and overall it was an incredible experience. The overwater bungalow was amazing, the turn-down service was excellent, and the rooms were beautiful. The food at every restaurant we visited was absolutely delicious, and the staff members we interacted with were very friendly. However, there were a few disappointments. We were told that we needed to sign the upgrade paperwork before arriving, even though we were already on our honeymoon in Moorea and didn’t have easy access to a computer to review and sign documents. We felt we should have been given the option to sign in person at check-in, especially under those circumstances. Unfortunately, the contract—something I should have reviewed more closely—listed the upgrade at $600 per night, even though we had been told over the phone that it would be $62 per night. We confirmed the $62 rate with the customer service representative multiple times because we couldn’t believe the upgrade could be that inexpensive. When I signed the contract late at night, I didn’t scrutinize it closely, especially since it was in their local currency and I had been told $62, so it didn’t raise any red flags at the time. Receiving the final bill felt very deceiving given the large discrepancy. Had we known the true cost and realized the bungalow offered less privacy than promised, we never would have upgraded just for the pool. Our original overwater bungalow without a pool would have been a much better value and far more worth it. When we expressed our frustration about the miscommunication, the customer service response felt dismissive rather than solution-oriented. While they eventually adjusted some of the charges, the initial interaction felt unprofessional. We also experienced poor service at one of the restaurants on our first night. It took 20 minutes to get water, and I had to ask three separate times for a fork while my food sat and got cold. Although they did comp the drinks, it wasn’t the best first impression. Another issue occurred when our wristbands stopped working in the rain, and later we didn’t receive turn-down service—despite having a text thread confirming our request. Being told we “denied it” was especially frustrating. That said, the property itself is stunning, and most of the local staff were warm and welcoming. The resort was under construction during our stay, so that may have contributed to some of the inconveniences. For the price, we’re not sure we would stay here again and might explore another resort in Bora Bora next time. I do want to highlight Mateata from breakfast—she provided exceptional service every single morning. The breakfast buffet was fantastic, and her attentiveness and kindness truly stood out. She made us feel so welcome and taken care of, and she absolutely deserves recognition. The Conrad is a beautiful property, and we did enjoy our time overall, but certain aspects—especially customer service surrounding our room upgrade—could definitely be improved.

From the moment we arrived, we knew this was the most stunning place we had ever seen. The entire resort is breathtaking—peaceful, beautifully designed, and truly serene. Every single staff member we interacted with was absolutely delightful. They were all so sweet, helpful, and welcoming that it made our honeymoon feel extra special. We loved all of the restaurants, and they were incredibly accommodating of my gluten-free diet due to celiac disease. The breakfast buffet was amazing, and once again the staff went above and beyond—making gluten-free crepes and pancakes for me every morning. This level of care made our stay so much more enjoyable and meaningful. We stayed in one of the overwater bungalows, and it was everything we hoped for and more. The bathroom was gorgeous and modern, and I especially loved the scent of the Byredo Mojave Ghost toiletries. Such a luxurious touch! Another thing we really appreciated was how easy it was to get around the resort. There were bikes available everywhere, which made exploring so fun, and staff were always happy to pick us up in a golf cart whenever needed. It was also very walkable, and we felt completely safe the entire time. We also loved that the resort offers complimentary activities like snorkeling, paddle boarding, and kayaking. It made it so easy to enjoy the beautiful surroundings without any added cost. We absolutely loved this resort and would recommend it to anyone who asks. It truly made our honeymoon unforgettable!

It was our first time in Bora Bora and let me tell you that it was beyond our expectation. We were in the villa on the mountain side with a pool. At first, my husband wanna to stay in an overwater villa but we were happier with the our land villa. We've felt like we were on top of the world as we were on top of the mountain. The amenities were nice, the villa was well furnished but the view was the best. The hotel itself is clean and the staff so nice and friendly. However, we felt like the road need more maintenance as there were a lot of tiles missing. The greeter that we had at the hotel, I believe her name was mary was the least favorite person that we met there. She was not helpful at all. She said that we could reach to her for anything but she never replied to our messages. However, a special thanks to the manager of the reception, I think her name is Bozek. She was the most elegant and graceful manager ever. She was handling our itinerary for activities and dinner reservation like noone else. Her exceptional service and professionalism made us felt at peace during our stay and some manager that we met should really learn from her. Marourou roua Bozek. Your are the best!

We had a beautiful stay in an upgraded gulla overlooking the ocean. Meals and service were all excellent, and we want to specifically call out Manate for her warmth, hospitality, friendliness and humanity. She is an absolute gem and the reflective of the true spirit of Bora Bora. We hope to return again soon. No construction noise or issues with cleanliness (everything was spotless and well-manicured) but expect the roosters to wake you up early like a typical alarm clock!

Our stay at the Conrad Bora Bora was absolutely wonderful. The resort is stunning, surrounded by crystal-clear water and breathtaking views. The villas are spacious, elegant, and very comfortable. The staff were incredibly kind and attentive, always making sure we had everything we needed. The food was delicious with a great variety of options. Everything about this resort exceeded our expectations — a true paradise!