Conrad Bora Bora Nui

Big disappointment following our recent two-night stay at the Conrad Bora Bora Nui. The resort is beautiful, rooms are great and bar/restaurant/housekeeping staff is really kind and professional. Unfortunately, our experience was marked by a succession of incidents and service failures which, taken individually, might have seemed minor, but whose accumulation is, in our view, difficult to accept from a hotel of this category. On our very first evening, the turndown service was not carried out, and in particular, we did not receive the in-room incense ritual that was supposed to be provided. When we reported this, we were told that we had probably activated the “Do Not Disturb” sign. However, we had specifically checked before leaving for dinner that this was not the case. The following day, we received our departure letter together with a statement of our expenses and noticed that the transfer between the airport and the hotel had been charged twice! We immediately reported the error through our personal concierge via WhatsApp. Having received no response, we had to follow up later that evening before the error was eventually acknowledged. Our return flight had also been delayed, with departure scheduled for 6:00 p.m. instead of 3:30 p.m. We therefore asked, again through the WhatsApp concierge, whether a late check-out might be possible or, alternatively, whether we could have access to a transit room. We were informed that late check-out was unavailable, but that a transit room would be allocated to us from 3:30 p.m. to 4:30 p.m. on the day of our departure. On our second evening, the turndown service was once again not carried out. When we called reception, we were given the same explanation: that we had supposedly activated the “Do Not Disturb” sign. After explaining that this was not the case, the service was eventually sent to our room. We were then advised that it might take some time, as only three staff members were providing turndown service for the entire hotel. We can understand that operational constraints may occasionally arise, but they should not result in such a significant deterioration of the guest experience at a property of this standard. On the day of our departure, our check-out was scheduled for noon. We called reception to request that a bell attendant come and collect our luggage. We waited until housekeeping staff arrived and asked when we intended to vacate the room. We explained that we were ready to leave and were simply waiting for the bell attendant. The housekeeping team then had to contact reception themselves to have someone sent to our room. Later that afternoon, we also attempted to contact the WhatsApp concierge again regarding the transit room that had been confirmed to us. Once again, we received no response. At 3:30 p.m., we therefore went directly to reception. We were initially asked whether we had actually made such a request and whether it had been confirmed. After checking the WhatsApp conversation, the staff confirmed that the transit room had indeed been promised to us. After several phone calls, we were eventually told that the person who had responded to our request was an intern and that, in reality, no transit room had been reserved for us. The only alternative offered was for us to use the shower facilities at the spa. We declined this option, as it bore no resemblance to what had previously been confirmed to us. When settling our bill, we were asked whether we had enjoyed our stay. Naturally, we replied that we had not, given the number of issues we had encountered. The staff member offered to arrange for us to speak with a manager, which we accepted. She later returned to inform us that the manager was in a meeting and unavailable, while assuring us that he would come and speak with us before our departure. At 5:00 p.m., we boarded the boat transfer to leave the hotel. No manager had come to meet us, and the staff member who had been handling our departure was no longer present either. Beyond each individual incident, what particularly disappointed us was their repeated nature and the way they were handled: lack of follow-up, the need to repeatedly chase for responses, contradictory information, commitments not being honored, billing errors, and ultimately a complete lack of managerial handling despite our explicit request to speak with a manager. We have stayed at several competing properties in Bora Bora, and until now we had never experienced this level of inconsistency in service. To this day, no follow up was provided and our complaint email was left with no reply.

Unfortunately we had major issues during our stay. Let me start with construction - it was disclosed so I give the hotel credit for that. What is not disclosed is the extent and noise of the construction. It’s intolerable. All day long. Jack hammers, power saws, hammering,and a crane! I would not have stayed here if I understood the construction situation. I worked in construction and don’t mind a little noise, but this was really bad. Before you book here, I suggest you check on this situation and get an honest take on what’s happening. Next: Be very careful riding the bikes. Most barely have brakes and I actually fell off because I couldn’t stop! Seriously, I have a bike at home and enjoy riding. This is just simply dangerous and the bikes are very poorly maintained. Next - just to get to the hotel, we paid $90 per person each way for a boat ride to the hotel! Ridiculous. For a 5 star resort, this seems outrageous. I would think it would be included in the price, but that’s just me. Next - I had a yummy aperol spritz that was $60! It feels like such gouge. The food is mediocre at best. There is a cool Polynesian show, but it’s not available to hotel guests. It’s only for those who are paying. So we have no idea what a Polynesian show is like after visiting Bora Bora. A shame! We didn’t want to go to the show because it included a buffet dinner and we didn’t like the type of food served. This hotel checks the mini bar every day to see if you have taken a soda. To me, this is so petty. A coke in the mini bar should be complimentary at a 5 star resort when you are staying on an island without any choices. It’s just sodas! Checking the mini bar is common for hotels, but not at this level and price. This resort is so pretty but it doesn’t feel special at all. We came to a 5 star resort in Bora Bora and were so bummed. The last thing I will mention is the beds. Ours was so soft, I woke up with back aches. The rooms are gorgeous, however. If you don’t mind housekeeping coming at 4:30 pm. They do a great job, once they get there. Having said all of that, I talked to the day manager about these issues and was offered one free night at any Hilton and lunch. I declined the one free night and chose to alert others as to what’s going on here. Such a shame. I think there are much better alternatives. Two of the five restaurants that are touted by the hotel are Japanese and Chinese. The French Restaurant, as advertised, is closed and under construction. The menu has been moved to a restaurant that is on the sand and very casual. Oh - my husband wanted to check on the golf simulator. It looked nice but you need a reservation and once again, at an extra charge. Otherwise the place was locked. I made a mistake and I hope you don’t also.

We recently stayed at Conrad Bora Bora Nui and had a mixed experience. There is no question that the resort itself is stunning. The overwater villas are beautiful, the lagoon is breathtaking, and the staff were warm, friendly, and attentive throughout our stay. The natural beauty of Bora Bora truly lives up to its reputation. Unfortunately, one issue significantly impacted our vacation: **the mosquito problem**. We booked a package that included breakfast and dinner every day. However, during our stay, the resort's French restaurant was closed for renovation, so dinner was served exclusively at **Tamure Grill**. Likewise, the breakfast buffet was only available at the Grill. The Grill is an open-air restaurant located next to the pool, which unfortunately turned out to be the area with the worst mosquito problem on the property. Every meal became uncomfortable because we were constantly swatting mosquitoes while trying to eat. My children ended up with their legs covered in mosquito bites, despite using insect repellent. After a few days, they became reluctant to go to the restaurant at all and even joked that they didn't want to go there just to "feed the mosquitoes breakfast." For a luxury resort at this price point, I expected much better mosquito management, particularly around the main dining area where guests spend a significant amount of time. Better pest control, fans, mosquito traps, or relocating dining during renovations would have greatly improved the experience. Overall, Conrad Bora Bora Nui remains one of the most beautiful resorts we've visited, and the service was excellent. However, the severe mosquito issue—especially at the Grill during the restaurant renovation—unfortunately overshadowed what could have been a perfect family vacation.

While the staff are wonderful and working incredibly hard despite the current constraints—and we genuinely appreciated our room upgrade—the hotel simply wasn't ready to reopen. The ongoing construction is so extensive that you cannot escape the sight, smell, or sound of it anywhere on the property. We stayed in a villa that was further from the work than most other rooms, but we still suffered from construction noise most days.

The Conrad Bora Bora has truly become our happy place. We've had the pleasure of visiting this stunning resort three times, and each stay has been nothing short of exceptional. From the moment you arrive, the friendly and accommodating staff make you feel right at home. Roger and his team consistently provide excellent service, going above and beyond to ensure guests feel seen and heard. They truly understand the essence of hospitality. Kevin and our personal concierge, Hansen, treated us with warmth and kindness. It was a wonderful way to kick off my daughter’s 16th birthday. The ambience, stunning surroundings, and incredible service at Conrad Bora Bora have created beautiful memories for our family. We can't wait to return and create even more unforgettable moments in this paradise.