Four Seasons Resort Bora Bora

The nature is fantastic and the employees who work in the lagoon sanctuary were extremely nice and welcoming and very knowledgeable. We learned so much from them. But the front desk experience was so disappointing that we will never go there again. There is nothing special ( for the price that you will pay ) in the bungalow - just water and coffee and not even minibar. We felt not welcomed at all and the food was absolutely disappointing. The only great service , drinks and food was at the Asian restaurant. When we checked out - again - we felt like nobody. I was told by the front desk that we will get a survey for our stay : I am still waiting for that email. So, they do not care if you like it or not and obviously will not improve or have a desire to do so. I emailed them few days after check out to ask them to send me the total bill - again - no response. This is unacceptable ,rude and unprofessional!

We had the most amazing time at the Four Seasons. It is the most beautiful hotel and our room was so spacious. Everything from the pick up from the airport to the drop off at the end was so smooth. The snorkelling at the hotel is so good and I don’t think people really know about it! We snorkelled around our villa and within 10 minutes we saw turtles, reef sharks, sting rays and eagle rays and we didn’t see anyone else snorkelling around the villas the whole time we were there! We also saw the lovely octopus snorkelling in the lagoon - the marine biologist pointed us in the right direction. I’d highly recommend booking the lagoon snorkelling tour too - this was our favourite day, it was incredible snorkelling with manta rays and so many sharks. I would probably avoid the whale watching tour though - you travel out far and the sea is so rough and based on what the tour guide said it seems very unlikely you will actually see whales. Whilst I was at the Four Seasons I developed a really painful tooth infection. We were so grateful that there was an on site doctor and nurse - they were both so lovely. They were able to prescribe me antibiotics and painkillers and arranged for them to be sent from the mainland pharmacy to our room for a reasonable charge. I haven’t had a health issue travelling before and having an onsite doctor saved the holiday! It also gave me reassurance having the infection checked each day to make sure it was getting better. Finally, the cocktails and food were great. There was lots of variety across the different restaurants, and all the staff were really friendly. We have already started discussing when we can return!

Our stay at the Four Seasons Bora Bora was truly special. The resort itself is beautiful, exceptionally well managed, and very clean, but what really stood out to us was the people. The level of genuine hospitality from the staff made the experience memorable. From the moment we arrived at the airport, everything was seamless. The transfer to the resort was smooth, and even the boat ride had Wi-Fi and chargers available, which was a nice touch. Check-in was easy, and throughout our stay the concierge and staff were incredibly responsive through the app whenever we had a question or needed assistance. Our overwater bungalow was fantastic — beautifully maintained, organized, comfortable, and well stocked. There are quite a few light switches, so a quick explanation of those during check-in would have been helpful, but otherwise we loved the bungalow. The breakfast team deserves a special mention. Angele (Angie), Elia, Teugna, Vaihere (Vai), Mateata, Manoa, Levy, Hyrum, and Tini were all wonderful. They were clearly working hard, yet they never made us feel rushed or overlooked. They were friendly, attentive, and genuinely engaged with us. Vaihere in particular always seemed to remember the little things and had a way of making each morning feel special. Elia was incredibly kind and hardworking and even refused a tip, which really said something about her character and the genuine care she showed. The one improvement we would suggest for breakfast is more variety. The food was good, but the menu was essentially the same each day, so some rotation would make a longer stay even better. We also want to recognize Gwendolyn at Vaimita, who was one of the kindest people we met during our stay. She was incredibly attentive and made us feel very welcome. At Fare Hoa, Hinari, Rick (Kautai), and Tahia were always friendly and helpful. They were happy to answer questions, have a little conversation, and made every interaction enjoyable. Raymond at the pool was another standout. He was always available when we needed something and somehow managed to keep our ice water refilled multiple times without us even having to ask. Those little details really make a difference. We also want to thank Aleandro at the front desk, Pilialoha at concierge, and Emma, our housekeeper, who was so attentive throughout our stay. Ari, who took us out for our sunset boat cruise, helped make that experience unforgettable. And Renzo from Maitai Tours, our jet ski guide, was easygoing, fun, and made the excursion a highlight of the trip. There were plenty of other things we loved. The restaurants consistently served very good, quality food. The pool area was beautiful, and the cabanas — essentially oversized daybeds — were so comfortable that we could have stayed there all day. We also appreciated being able to use the spa facilities at any time. Perhaps one of the best things about the resort was that it never felt crowded. We never had to fight for a place to sit, relax, or enjoy the surroundings. The Polynesian hospitality was evident everywhere. People were incredibly kind and friendly, and we really appreciated the little touches — staff remembering our names and addressing my wife and me personally wherever we went, fruit popsicles by the pool, and staff consistently checking in to see if we needed anything. Those details may seem small, but they are exactly what separates a nice resort from a truly memorable one. There are a few areas that could use attention. We would strongly recommend having at least three working treadmills in the gym and updating some of the equipment, as we found there was barely one treadmill consistently available. The washing machine closest to our bungalow was also out of order, which meant walking to another location late in the evening to do laundry. It would be helpful for the resort team to periodically check the functionality of these shared facilities. Overall, though, these were minor issues in an otherwise outstanding stay. The Four Seasons Bora Bora is a beautiful resort, but it is the people who make it exceptional. We are incredibly grateful to everyone who took such good care of us and helped make our trip so memorable. We left feeling genuinely welcomed and very well looked after, and we would absolutely return.

This place is paradise! While it's very pricey, it's worth every single cent. The accommodations (overwater bungalows) are beautifully appointed, spacious, comfortable, and well-maintained. They have wonderful large decks for sunbathing, outdoor dining, or jumping into the beautiful lagoon! A great place to escape from the hustle and bustle of the public areas of the resort. The food throughout the resort is excellent, with outstanding, attentive service (our favourite this visit was the Vaimiti restaurant - shout out to their amazing staff, especially Gwendoline!). The pool and beach areas are gorgeous, clean, and vigilantly maintained, and you again have excellent, attentive service from the pool bar staff. When an issue arose with a special booking we made, the Four Seasons went above and beyond to rectify it, and we left 100% satisfied and well-rested. Staff in every area of the resort are well-trained, attentive, friendly, and simply amazing. (Another shout-out to the Food and Beverage Manager, and to Noemie in the concierge group!) Thank you, Four Seasons, for another wonderful week in paradise.

Amazing resort and excellent service