Four Seasons Resort Bora Bora

The Four Seasons Bora Bora is a stunning property with beautiful grounds, including white sand beaches, an exceptional lagoon restored with coral reefs and abundant marine life, and spectacular overwater bungalows offering breathtaking views of Mount Otemanu. I can only give it four stars, as the service and especially the food fall short of the standards expected at other Four Seasons properties. While the service is generally attentive and polite, it is highly inconsistent, ranging from very basic at check in to excellent and professional in room dining. Some staff members do not speak English fluently enough, which occasionally leads to minor but awkward miscommunication. This appears to be a training issue, with noticeable differences in effort and professionalism among staff. Unlike other Four Seasons resorts, there is no consistent standard of greeting or warmth, such as a welcoming smile. The biggest disappointment, however, is the food, particularly breakfast. Despite a fairly extensive à la carte menu, the buffet selection is extremely limited, with few fresh fruit options, a small selection of pastries, and very limited fresh juices. Dining options overall are restricted to just two restaurants, and the food quality does not justify the exorbitant prices.

My husband and I just returned from visiting multiple resorts in Bora Bora. 3 nights Intercontinental, 5 St. Regis, 1 Four Seasons. The Four Seasons was our last night in Bora Bora. Things that stood out for the Four Seasons: 1. The level of acknowledgement of our special occasion. All resorts gave us something, but the Four Seasons acknowledged upon check in, provided elevated sweet bites, tote bag, water bottles, and hats. A very celebratory welcome! 2. The level of care given to the grounds and lagoonarium. We did also enjoy the lagoonarium at the St. Regis. It is great that you can snorkel and see fish in shallow water without leaving the resort. 3. We had the most direct, closest view of Mt. Otenamu here. Here is a pleasant surprise and tip! We did not have a pool but the bathtub is very large and you are able to slide the doors around it closed so it is like you have your own outdoor bathtub. Very cool. I’ll post a picture. 4. Perhaps most importantly… we arrived late in the afternoon and realized that our toilet had a leak that made the floor wet. These things can happen. Maintenance came and determined it could not be easily fixed. Manager Jimmy came and found us at dinner and talked over the options of moving us or putting some towels on the floor. We chose the latter, given it was fairly late and we were only staying for one night. He proactively took care of our dinner, and seemed to genuinely care about our experience. The next day, as we were about to leave to fly back home, my husband could not find his passport. We looked everywhere then called the front desk. They checked the video and told us where my husband put the passport when the front desk had returned it to him at check in. But it wasn’t there. Manager Veronique went to our room with security after the bellman took us and our bags to the front so we could get on the boat. Luckily, my husband then found it in his luggage. The desk called Veronique to let us know and she was again very kind. The fact that the managers jumped in quickly to get involved with the issues we encountered (and created) was very impressive to us. We expect good service when things go as we dream (like when Elia brings us iced coffee to go at breakfast), but it is even more exceptional to experience it when things do not go as planned. We are incredibly grateful for your kindness and thank you for making sure that our very last day in paradise was exceptional!

This place is specular and fully lives up to all the praise, from room to resort to staff. FS meets you at the airport, provides a water bottle, flower necklace, and a beautiful boat transport to the resort. We had a rainy ride, but still was amazing! We arrived a few hours before check in, we had lunch and a lovely tour by Clara of all the grounds. Highly recommend a tour, even if its raining, the cart has zipped sides to keep you dry. Room: amazing! Exactly like the resort’s pictures. The room has plenty of storage space, well appointed bath, comfortable living room with Nespresso machine and stocked mini frig, and lovely deck with part covered area. Everything was pristine and thoughtfully laid out. Additionally, the room attendants are amazing! Every day we’d have something arranged in our room and a little surprise like temporary tattoos, sun glass cleaner of the resort, magnets. An unexpected, but touching little surprise and way to learn about the island every day/night. The room attendants do more than clean, they make your room feel like your (gorgeous) home. The resort also gives you a 'four seasons bora bora' beach bag to keep. They have a washer/dry on site with detergent by the ice machine, we didn’t use it but liked the option. Food: amazing! We enjoyed every single meal. Breakfast is lovely, highly recommend trying their specialty drinks and everything with a poached egg. Great lunch options. Great drink offering. Dinners were great at both restaurants. Chocolate lava cake is worth the wait. When it rains, there are umbrellas at all the restaurants and a place to store them when you enter. Pool and beaches: Immaculate! This place is designed to provide space everywhere and for everyone. We couldn’t believe how easy it was to find a lounger at all locations. Pool service is fantastic, always attentive, timely, and pleasant! Every drink was delicious and appropriately poured (we had some very poor pours on Moorea) and food service fast and delicious. Loungers are comfortable with plenty of umbrellas. Tip: the cabanas are open for guests to use at will, we enjoyed a morning in one while it was raining, they have usb and outlets for charging. The actual beach is a little “coral-ly” in areas, but well kept. We enjoyed the SUP and the crew had great recommendations on where to go. There are two protected ‘cove’ beaches within the resort. They are low use and calm, which is great for someone looking for relaxation or with kids. One is adjacent to snorkel lagoon. Snorkel lagoon is a must. Its wonderful Four Seasons puts resources into preservation and that shows in both the sealife and quality of snorkeling. The area is a safe drift snorkel with plenty to see. Are there rays and sharks, no. But I did see an eel and an abundance of fish in a calm and healthy environment. Spa: Beautiful. During an afternoon of rain we utilized the hot tub, dry sauna, and loungers. They have two separate areas that are private and relaxing. Highly recommend a visit in general, but a beautiful way to spend an hour outdoors in the rain. Gym is one of the best we’ve seen on an island. What this place has in addition to being in an amazing location is quality employees. Staff would stop and ask if they could help you, if you’d like transportation, how your day was, or if you needed anything. The service is amazing. If you are debating between FS and anywhere else, stay here!

This was our second stay at Four Seasons Resort Bora Bora, and somehow it exceeded an already very high bar. We traveled as a family, and this time the experience felt even richer. Our kids had an absolute blast, made friends, and were constantly engaged. Everything is designed with thought and intention. The activities are so well executed that they make even Disney feel subpar. Every detail is considered. What truly sets this resort apart, however, is the people. The staff genuinely seem to love what they do, and that energy is felt everywhere. A few people deserve special mention: Cyril, for his constant assistance and care throughout our stay. Marine from the events team, who made our vow renewal a dream. We have not met someone this professional in years. She was always ahead of the curve, anticipated every need, and truly represents what hospitality is at its highest level. Give her a raise! Maya from the nanny services, incredibly knowledgeable and attentive. She made us feel completely safe leaving our baby in her care. Logan, who consistently went above and beyond. Hugo, who made us feel like royalty from day one. And Mano. I only learned her name later, but her gesture stayed with me. I was on a work call in a public area near the concierge desk when she quietly brought me a glass of water mid-call. I did not ask. That level of empathy and hospitality is rare and unforgettable. The rooms are flawless, the service is out of this world, and you can truly feel the scale of the operation working seamlessly behind the scenes. In our opinion, this resort is easily top three in the world, and the best Four Seasons. And that comes from a family that has stayed at more than 20 Four Seasons properties worldwide, as well as Aman, and others brands. We cannot wait to return.

Beautiful resort, great staff, good food, but the over water bungalows are in sad need of renovation. That sums it up. We had a wonderful time in this bucket list destination. The resort is beautiful, the staff were friendly and helpful, and the food was much better than the reviews that we had seen online. But, the state of the overwater bungalows is very sad. The wood is failing in many locations and the smell of mold overpowering. We had them clean out the AC multiple times to no avail. This seems like a normal activity as we saw them doing it on other rooms. We stay in Four Seasons all over the world and have higher expectations than this. The failed wood left visible gaps to the lagoon through the floor by the door from the inside. The wood flooring by the doors was soft from so much moisture. The black all over the doors at the bottoms it was pretty clear. It’s such a beautiful resort and we had a terrific time outside of the room. But at this price point, with this premier brand, we expect much more.