The Westin Bora Bora Resort & Spa

We had an incredible stay at the Westin Bora Bora for our honeymoon. The resort is gorgeous. Newly renovated so everything is very clean, well take care of, and grounds are beautifully maintained. Our overwater bungalow with its own pool offered amazing views of the main island. Bikes are everywhere so you can just grab and go which made the trips to and from the room a lot more fun. All the staff was extremely friendly and made us feel welcomed the entire trip. But honestly, what really made the trip special were the pool guys. Alan, John, and Teamo deserve all the credit in the world. They were unbelievably attentive and just genuinely great guys to be around. They always had drinks ready, helped us get cabanas without us even asking (first come availability so hard to get one if you're not an early riser), and were always down for good conversation. They gave us great recommendations on restaurants, sight seeing, excursions, around Bora Bora and even the neighboring islands. They made us feel taken care of the entire time and added a personal touch that you don’t get everywhere. We left feeling like we’d made friends, and would go back in a heartbeat just to hang out with theme again haha. Between the beautiful resort and the standout service from these three, our trip ended up being even better than we expected. 10/10 would recommend staying here.

One of the best locations, if not THE Best location, in Bora Bora. Outstanding property with a spectacular infinoty pool, overlooking the beach, overlooking the lagoon, all looking right at Mt. Otemanu. It doesn't get better. Multiple beaches and in a wonderful twist, really good food. All with avery helpful, friendly and accomodating staff. On the negative side, They need to get the check-in process better. This was my sixth trip to Bora Bora. Every other resort has a dedicated check-iin staff for each guest. Nobody waits. Other resports understand how long the travel was and greet you with a cold drink, juice or tea, and a wet towel. Not Westin. They have 3 people checking you in and the rest of the guests wait. This gets worse as additional guests arrive while yu are checking in. This is not acceptable. If 6 people arrive, then they need 6 staff members, using I-Pads if necessary, as other resorts do, to get the check-in process completed. Or, they can have the check-in already doen andprinted out with the guest simply signing the papers. Westin really needs to mprove its first impression. They also have bicycles to use around the property, which is terrific and fun. However, there are not enough bikes and most of them have flat tires, broken wheels, no brakes, broken seats etc. Really disappointing.

My fiancée and I got engaged during our stay at the Westin Bora Bora and although the resort was beautiful we were not super impressed with the service. Although most folks were friendly, the service sometimes felt disorganized, slow, and inconsistent EXCEPT the outstanding service provided by Teamo, Alan, and Blandine! The resort has an incredible hard product—the newly renovated overwater bungalows are modern, spacious, and beautifully designed with breathtaking lagoon views. The property’s amenities are top-notch, from the stunning infinity pool to the serene spa and exceptional restaurants offering world-class cuisine. The staff members. Teamo and Alan, the pool attendants, were absolutely phenomenal—attentive, friendly, and always one step ahead of our needs. They went above and beyond to make every poolside moment perfect. Blandine greeted us warmly upon arrival, setting the tone for our trip. She was incredibly knowledgeable about the property, answering every question with professionalism and genuine enthusiasm. Unfortunately, our experience with the concierge, particularly Zoe, was disappointing. She was rude, dismissive, and seemingly uninterested in assisting guests. Every request was met with eye-rolling and reluctance to help. On our last day we had the pleasure of meeting the General Manager, Cesar. He happened to be walking by as we requested space to change and took matters into his own hands to personally escort us to a villa to change. He’s extremely experienced, professional, and generous. Lastly, as a Platinum Elite member within Marriott Bonvoy, I reached out multiple times requesting any kind of upgrade (I’m well aware it’s based on availability) and mentioned that I was planning to propose to my partner during our stay. We were not given any kind of upgrade or any complimentary gifts celebrating our engagement. When we arrived early in the morning at 10:00am, our standard room wasn’t available until 4:30pm (past the guaranteed check in time). Overall, it’s a beautiful resort. But, outside of the pool area, everything seemed disorganized from daily activities, restaurant staff, and concierge. Thank you to Teamo, Alan, and Blandine for representing the Westin brand correctly! You made our stay worthwhile and unforgettable. PS: The Eco Center is separate from the Westin and is funded by the proceeds of merchandise purchases and educational classes. Alex and Poerani are two of the amazing staff we met. Their passion is contagious and knowledge of aquatic life in Bora Bora amazed us.

Our stay at The Westin Bora Bora was absolutely wonderful! The location and the views are just breathaking. The whole team made us feel so welcome and made our stay extra special, especially Lois who went above and beyond to make sure our check-in was smooth and helped us with great local tips. Thank you so much for the warm hospitality!

Just stayed 4 nights in October with 2 other couples and this is by far the best resort on Bora Bora right now when it comes to the updated rooms and resort overall. The others may have some advantages when it comes to customer service and all that but those are definitely dated in their rooms and decor and in need on an update. Having been open only a year or so now, the Westin is a true gem. No reason not to get an overwater bungalow here and there are many choices. Pro-tip...we ended up getting the larger room with a Lagoon view and the others we traveled with chose the smaller room but with the Mt. Otemanu view. In hingsight, I would have done the same. Now, of course, you can do both if you want to spend the extra cash and should if you can. But, either way, the rooms are just bright and gorgeous. Restaurants are very good and the polynesian show was your typical ones with a good buffet. For Maere, keep in mind that is it a price fix menu which changes everyday so if you're picking about your food then check in advance about which menu they are serving...and you definitely need reservations as it is a smaller venue. Never had a problem getting chairs at the pool or beach as it seemed it was just never too crowded which was nice. Another pro-tip...if you want one of the six private cabanas around the pool, they are no-charge but also first-come first-served so get up early and secure one...but don't leave for more than 45 minutes or they will pick up your stuff and move it out. Like other reviews, not much snorkeling here to do becaue there isn't much to see...leave that for any excursions that you will do. Overall, very pleased with our choice here at the Westin and you will be also.