The Westin Bora Bora Resort & Spa

We just spend a week at the Westin Bora Bora and will give my honest opinion of the good aspects and the challenges. The good: The resort and location is absolute perfection. We have traveled around the world and stayed at some amazing places and by far this is one of the most magical and amazing spots on earth. The rooms are impeccable. We upgraded to a pool lagoon over the water hut and was simply magnificent. For the price you pay you would expect that and it came through. The beach is absolutely beautiful. It is the biggest one of all the resorts on the island. Now the challenges and improvements needed. The concierge definitely needs better customer service skills as well as response times. We had to email them at least 3-4 times per request to get an answer. And sometimes the answers didn’t even make sense whether it was the wrong date of the event or place. It was very frustrating. Also we asked to make reservations on the restaurants and they took the lazy route to the app. And when you go on the app it clearly states you can book here or call the concierge. It is just them being lazy. Service overall was sub par. Breakfast it took forever to get a table. One hostess with a line of 15 to get a table. Once you finally got a table took forever for drinks or screwing up the drinks or never coming back. They were nice. Don’t get me wrong. Just no organization or urgency at all. The food was ok. The only restaurant that had decent food was Macre. I would book that early because it books quickly. Tipanier restaurant was awful. We had the fish for two and it was dry and disgusting. The Spa was nice but expected more exotic. A small steam room and a pool. That’s all. The massages were good. Expensive but good. The organization to and from the resort was excellent. They had it done. We went off the island for some dinners and they were well organized. Excellent place. Service was subpar. But the place is magically

We stayed at the Westin Bora Bora for 4 nights in an overwater bungalow (without plunge pool) and what a luxurious experience it was! As soon as we got off the plane at BOB airport we were greeted with flower garlands and Westin flask water bottles and guided onto the hotel transfer boat (which was in itself very luxurious). Once off the boat, we were walked to reception by a local playing the ukelele and everything felt very surreal - the scenery and the surrounding blue water was like something from a film! Every staff member we encountered during our stay was so friendly and welcoming, the resort activities (all included) were brilliant and Brenda (the crafting instructor) was such a wonderful person. We learned to dance, make flower crowns, weave baskets and style pareos - all things I recommend doing while in French Polynesia, so why not do them where they offer for free! The resort is obviously not a cheap place to stay, but we felt it was worth every penny - we ventured out of the resort once on a half0day lagoon tour (which was fantastic), and once on the resort shuttle to the main island of BOB where we hired a scooter and went around the entire island. The shuttle was convenient and easy, and free at certain times in the day! All of the in-resort restaurants were brilliant, food was all fantastic - a special mention to the breakfast buffet which was one of the best I've ever encountered - but all of the restaurants had a wide variety of dishes on offer and everything we ate was so tasty. If we could've stayed here for our entire trip to FP then we would have... and absolutely would love to return one day.

A true paradise on earth. From the moment you arrive, everything feels exceptional: the breathtaking views of the lagoon and the mountains, the impeccable service, and the beautiful overwater bungalows, which are both modern and incredibly comfortable. Waking up to the view of Mount Otemanu from the bungalow was simply unforgettable. The breakfast is delicious, with a great variety of options. And if you have the chance, don’t miss Maere, the resort’s fine dining restaurant. The food is exquisite, with beautifully crafted and flavorful dishes. An unforgettable stay in one of the most beautiful settings imaginable. Every detail made the experience truly special.

We had the absolute best experience chatting with and getting to know Meline and her manager Gabin at the OA Bar! They are both so much fun to talk to and get to know they made our experience even better than we’ve already had! We also wanted to recognize Hughes at the pool bar with his quick service and great attitude!

The Westin Bora Bora is not very guest friendly. The managers and concierge give wrong or incomplete answers to questions. We were denied a late checkout. We had to be out of the room at 12 and then wait 5 hours for the boat to the airport. We were not offered a transit room or guest villa for the 5 hours. We were told Bonvoy members could not get a late checkout because the hotel was fully booked even though the villas on either side of us have been empty for the last 6 days. There is no water in the villa. They give you a thermos at the airport and you have to fill it up at a water/ice station. The water tastes terrible. The concierge told us there eould be water and towels on the boat we rented - wrong. The operator of the boat company did a tsk tsk when we told them what we we told. She felt sorry for us and gave us 2 bottles of water. The resort is very pretty but they make you feel like cattle. I was even reprimanded by the server at the pool bar for what he thought was an inadaquate tip.