The Westin Bora Bora Resort & Spa

We had the absolute best experience chatting with and getting to know Meline and her manager Gabin at the OA Bar! They are both so much fun to talk to and get to know they made our experience even better than we’ve already had! We also wanted to recognize Hughes at the pool bar with his quick service and great attitude!

The Westin Bora Bora is not very guest friendly. The managers and concierge give wrong or incomplete answers to questions. We were denied a late checkout. We had to be out of the room at 12 and then wait 5 hours for the boat to the airport. We were not offered a transit room or guest villa for the 5 hours. We were told Bonvoy members could not get a late checkout because the hotel was fully booked even though the villas on either side of us have been empty for the last 6 days. There is no water in the villa. They give you a thermos at the airport and you have to fill it up at a water/ice station. The water tastes terrible. The concierge told us there eould be water and towels on the boat we rented - wrong. The operator of the boat company did a tsk tsk when we told them what we we told. She felt sorry for us and gave us 2 bottles of water. The resort is very pretty but they make you feel like cattle. I was even reprimanded by the server at the pool bar for what he thought was an inadaquate tip.

We absolutely loved our stay at The Westin Bora Bora. Waking up in our overwater villa with those incredible lagoon and Mount Otemanu views was unforgettable. The staff were so friendly and helpful, and everything felt perfect from start to finish. Definitely one of the most beautiful places we’ve ever stayed!

Location is everything - and the Westin Bora Bora does not disappoint as it located right in front of Mt Otemanu with the bluest of blue lagoons. I thought solo travel would be weird - anything but! Property is beautiful with plenty of places to find a quiet spot to simply chill as well as your room/balcony. The Spa was out of this world - services are great & you can easily add another hour or 2 enjoying the steam room and plunge pool. Heaven. All the staff was welcoming and attentive: the Polynesian night is a must. It's a little confusing what you can book on line/What's App vs need to go to the concierge for. Food is good - but a little mundane for the price; but the portions are huge. This is FRENCH Polynesia - would have loved to seen more French and Island specialties (or something like CoCo Beach on Moorea). I liked that half potions were an option for may dishes (except dessert - also huge portions!). At the 'O'A the "tapas" we too big and wished they had smaller portions - ordered 2 that dinner. Maere is the highlight for foodies - book well before you arrive in Bora Bora as seating is very limited. The hidden gem is Honu Tiki....afternoon bliss. Eco Center is great - but only one turtle. :-( My only disappoint for a resort of this caliber was the coffee, lattes & cappuccinos, were horrible - its push the button from an industrial machine (think airport lounge). They need a cool stand alone coffee area with a real espresso machine (had the BEST in Papeete) for iced lattes, matcha and some yummy (small) snacks....! This property is a GREAT place to stay to relax - often for once in a lifetime trip!

We just left the Westin after an unforgettable four-night stay. The location of this brand-new resort is arguably the best in the island, topping their competitors. It is hard to miss the picture perfect view of Otemanu everywhere in the resort, but the never-crowded beach and enormous pool add to the magical beauty of the place. The rooms were spacious and spotless, with jawdropping views. The grounds were impeccable, well-thought out, and designed. The food ranged from adequate to great, and far better than we expected, and always situated in beautiful, calm settings. The bicycles all over the resort became an event unto itself—we loved just biking from our room to the main facilities and back! But really the most indelible part of this stay was the hospitality and service. We can truly say that the Westin team went above and beyond to make our family so well cared for. There was a consistent high level of service, from the warm welcome upon arrival by Manon to the rock star concierge team of Alexandra, Leilani, and Sebastien, to Maxime, Hinatea, and all the staff at the restaurants, to the countless warm smiles and ‘ia ora nas from any Westin groundsperson, bartender, transport, and housekeeping staff we saw (and there were many!). One afternoon, we were waiting at the dock for a boat to take us on an excursion when a member the concierge team (Evelline?) struck up a lovely conversation with us to ask about our stay and what we were doing—it was remarkable to experience such genuine interest in our well-being as guests. This was not the only such interaction with the Westin team, but one of many. Needless to say, my family was made to feel special (even though we weren’t honeymooners!) and I couldn’t recommend this place highly enough. This is clearly a very well-run and trained team, and it is so difficult to maintain such a high level of service and hospitality across dining, housekeeping, concierge, front desk, and transportation to have it run so seamlessly, so consistently, that it deserves special mention. Bravo, Westin! You made a magical place even more memorable through your hard work. (And no, we have zero connections to Marriott!)