InterContinental Bordeaux - Le Grand Hotel, an IHG Hotel

I was there 8-12 August 2025 with my husband. The room was beautiful and very comfortable but was far from the elevator and I asked at the reception to give me the same but more close to the lobby she tried to give more complicated room,smaller and lower floor,I kept my room, the next day going to get the breakfast and we order coffee and the server comes after 20 minutes, leaving at 10 am from the room and turning around 3:10 to the room to relax and my room wasn’t ready the cleaning lady was there and cleaned the room, was upset and disappointed and called the manager not the general because he wasn’t there but another manager that she apologized in the meantime the cleaning get another 30 minutes to finish the room,another thing was when my husband asked the concierge guy where to find the see food restaurant he sent us in the restaurant was out from the business 2 years and we walked 25 minutes to find out. I am disappointed from the people who worked there, they are not professional or is very poor management. The hotel is beautiful but needs the right people to run it.

Arriving Friday night, outside tables. Lots of vacant tables, but no attention from waiters as we were waiting by the gate. We sat down by one of the vacant tables - and suddenly we got attention afterall. And the waitress told us loud and clear that in France no one just took a table without waiting to be seated. I wanted to say that where I come from I am used to attentive and pleasant staff. But I didn’t. And if the table was vacant - why bother to bully the guests? She even started to clear the table demonstratively, before we had finished our wine. Of course we should have left, instead of letting us be treated like a dog poop under her shoe. Wine and food was ok. The waitress was not.

The Hotel is in a fantastic position breakfast is hopelessly organised 1st morning no table for 20 minutes and staff rude. Room excellent though.

The hotel was centrally located across from the opera house and near the tram station. We found the staff to generally be unfriendly. They did their jobs but were not welcoming. Our room overlooked the opera house and tram rail. In the evening we could hear loud music playing until late in the evening. There was a music festival of some sort near the hotel. We could also hear people below our room talking because the restaurant and check in were there. During the day we could look out and see homeless people, one with a dog, sleeping by the doors of the opera house. In the morning a truck with a hose washed down the area and another machine came to sweep up the trash. The trash cans were overflowing on most days. Across from the hotel was an Apple Store on the street with most of the nice shopping. It was a pedestrian walkway with only the tram and bicycles to watch for.

Situated in the heart of Bordeaux, the Intercontinental was the perfect place to stay. It's an easy walk to many of the best sights in the city. Although we didn't take the modern tram to any more distant places, it runs directly in front of the hotel. The hotel staff was helpful and friendly. Our room (402) had a rather elongated layout, with separated bedroom, entryway, and desk areas. It had a small bathroom and a separate commode. The water temperature in the shower fluctuated quite a bit. As a bonus, our room had three separate balconies, with nice views over the city. A refrigerator, safe, and tea/coffee maker were provided. Breakfast was good, although preparation at the egg / omelet station was rather slow.