The Colonnade Hotel

Alexandre at the front desk and Norman at the curb were both spectacular. They were both mindful of our needs and kind. I can’t say enough about how they both made a bad day (cancelled flight) into a soft landing. THANK YOU BOTH

We stayed here for 5 nights in September. The hotel is lovely. Ideally placed for the centre about 20mins walk. Fenway park also about 20mins walk. The staff at the hotel are excellent and sorted out an issue we had with the room without fuss and quickly. The room was a great size and spotlessly clean. Ours was at the back so no road noise. We used the restaurant at the hotel once and the food was great. The hotel is also ideally placed for a short walk to Boylson street, and Newbury street with fab shops and eateries. The prudential centre is across the road with numerous shops and places to eat. All in all a great hotel.

I had 2 hotels booked and ultimately chose this one… and I wish I had chosen the other hotel. My first interaction was very positive with Adam at the front desk when I had to call and change my reservation when the website glitched on me. But, in person was very average. I had done the online check in so it would have been nice not to dig out my wallet upon arrival to present the ID and credit card I already uploaded. I hope they can make that process more streamlined and less repetitive. Understandably our room wasn’t ready at 1pm when we arrived. We left our bags and continued on with our day. We picked up our keys around dinner time with no trouble. The 2 times we talked with the front desk, no one pointed out things like the lobby “cafe” where we could have grabbed drinks and snacks. I only discovered it when I was waiting for our Lyft at checkout. No mention of any other amenities- I think there was a gym somewhere but I couldn’t tell you where. The front desk needs to provide that information when they check you in as it isn’t listed in the room. As for the room- very average. Nothing terrible, nothing great. Some minor cleanliness things here and there like stains on the window coverings and a towel with a stain. Everything else was fine with regard to cleaning. The HVAC was a wall mounted unit that was loud. Switching it to low vs auto helped a lot. It was nice that the room had a refrigerator. Pros- location is good. The T is right outside the hotel. Maintenance was helpful and efficient when we had a problem in our room. There really just wasn’t anything special about this hotel. In a city with so many choices, I wouldn’t choose it again.

Location close to all transport, shops (from high-end, pharmacies, pubs to 7-11) and restaurants. Staff great go that extra mile. Rooms spacious and beds comfortable, low noise at night. A special thanks to Aden, Norman, Kelly (restaurant), Alexandre and room staff for making the stay great

Great location- close to transport 20min walk to Fenwick Park, Back Bay trolley stops at front door & close to resturants. Lovely large room with plenty of room to move. Comfortable beds! The best thing is the wonderful staff - nothing is too much trouble! Thanks to Aiden, Alexandre, Norman & Kelli (resturant). Would stay again! Thank you :)