The Colonnade Hotel

IF YOU ARE THINKING ABOUT STAYING HERE AS A FAMILY WITH CHILDREN, GO ANYWHERE ELSE!!!! We booked The Colonnade Boston on 6/9/26 for July 4–5 through Expedia for the 250th fireworks celebration. The next day I emailed about early check-in and a rollaway bed. The hotel replied that early check-in was first come, first served, and stated in writing: “We currently have your request for a rollaway bed, in your current reservation… Our rollaway bed is the size of a twin bed.” My wife called at 8 a.m. on July 4 and confirmed the rollaway was on our reservation. We drove from Connecticut and arrived around 11:30AM At check-in, the front desk said no rollaway beds were available and our room was not ready. When my wife explained that she had just confirmed it that morning, the same employee said she must have spoken to housekeeping and that housekeeping did not have authority to reserve one. So the hotel can confirm something, put it on your reservation, then later say it does not exist?!? Since the room was not ready, we were told we could check our bags and use the rooftop pool. Around 2 p.m., the 11th-floor pool attendant acted like we were trying to sneak in and called the front desk with our full reservation name before eventually allowing us in. The rooftop pool was NOT family-friendly! It felt like a college/frat pool party: packed with adults drinking, socializing, sitting on all sides of the pool edge, filling the pool, all chairs, all tables, and the bar. There was nowhere for my wife, me, or our three young daughters to sit or put our belongings. One kind guest offered us one beach chair. The pool was so crowded there was barely room for kids to swim safely! My wife felt unsafe going in or leaving our things unattended. The deck boards were so hot they burned our daughters’ feet; we had to put a towel down for them to stand on. As we left, we saw a mom tell her two small daughters they could not swim because it was too crowded, and the youngest (approx 3YO) began crying. It was sad to watch, but I totally understood! Around 3 p.m. our room was ready. It was small, unclean, and disappointing. The bathroom sink was clogged on first use and would not drain. The closet had no extra blankets or sheets. There was only one roll of toilet paper and two towels despite being booked for a family. The beds were tiny. The toilet was dirty under the rim. Other issues: only two cups, only two waters, broken/missing ice bucket handle, no ice bucket bag, dirt/dust inside the bucket, and worst of all, the 8th-floor window was unlocked with three young children in the room!Completely unacceptable!!! If we had not already bought tickets for View Boston across the street, we would have left immediately! The next morning my wife checked out around 8:30 a.m. because we could not wait to leave. She overheard a male front desk employee with glasses loudly and rudely yelling at a guest on the phone, saying, “Well, you are not telling me what the problem is!” and “You did not call us and tell us there was an issue!” Very aggressive and VERY unprofessional! Then her bank card was charged $104.94 for taxes/fees we had already paid through Expedia, including a $70 “overnight guest parking fee” even though we were paid hotel guests using the hotel’s guest parking from 11:30AM July 4 to 8:30AM July 5. She wanted to pay cash, but the employee said, “Sorry, I already hit the process button.” This hotel was one failure after another: no early check-in, no rollaway despite being requested and confirmed, overcrowded alcohol-heavy rooftop pool, unsafe hot decking, poor staff interactions, dirty room, clogged sink, dirty toilet, missing basic supplies, dirty/broken ice bucket, unlocked 8th-floor window, and surprise charges. If you need a party pad and do not care about comfort, cleanliness, or families, maybe this place is for you. But if you are traveling with children, PLEASE GO ANYWHERE ELSE!!!

Been to Colonnade many times in past. Great place. Super location. Super nice staff. Both Lily and Mike helped me with our reservations which got messed up by Hotel Planner. So helpful and kind.

Norman was so helpful in every way. He answered all our questions.

The staff at from desk were super kind and helpful but housekeeping was awful. They would only make the beds but wouldn’t vacuum the room or clean the bathroom. I had never been in a hotel where they didn’t polish or clean the room. I wouldn’t recommend this hotel to anyone. Location was great and walking distance to many attractions but dirty rooms.

Cleaning service was terrible, crumbs left in floor and toilet was not cleaned. Family of 4, we stayed 4 nights for France/Norway World Cup game, room was so small we couldn’t even open our closet door as it hit the 2nd bed. Room shouldn’t have been advertised for sleeping 4, we paid a lot of money but was one of the most uncomfortable stays we have ever had at a hotel.