The Eliot Hotel

Bathroom was too small and poorly designed; for example, shelves were directly over the toilet so items could easily fall in, and the tiny soap holder in the shower left nowhere to place other products (razor, hair gel, etc.). Bed and room were comfortable but WiFi was spotty and we had to spend half an hour on the phone with your tech expert to be able to cast to the tv from the phone. Room service requests were very promptly accommodated which was much appreciated. Everyone we dealt with was friendly, pleasant and helpful - great staff!

This is a great located hotel , it is well organised , everyone is helpful and they all deliver a first class service. Every member of the staff delivered , special mention to the reception booking in staff , Faeq on the main door and Joseph who was on afternoon/night reception , they all went that extra bit to make us welcome and safe. I would recommend this hotel.

A classy hotel with great service and generous rooms. No bells and whistles (no gym/spa/pool), but the hotel is well located and does what it does (roomy, classic Back Bay Boston accommodation) very well.

This was my second visit to The Eliot and it did not disappoint. The staff is welcoming and friendly from the doorman to the front desk and all places in between. The suite was clean, nicely decorated and a welcome place to return to after a busy day out. Checkout was easy, we called ahead for our car and a bellman and we were soon loaded up and on our way. The location is good, close to restaurants and shops, Fenway, art museums and the Emerald Necklace and the walking paths. I would chose the Eliot again.

Horrible experience.. whole hotel needs an upgrade.. carpets stained, furniture stained, crooked mirrors in every room. Bathroom grout filthy, needs a complete overhaul! It is overhyped as a luxury boutique hotel and it is anything but! I understand it’s old but I’ve stayed in old hotels with much better and cleaner rooms and building! For the price I paid and the pictures online I expected way more! I’ve been in nicer 3 star hotels! The pictures are very very deceiving! Also had to change rooms twice because the doors literally would not shut without a “body slam” . The second room doors were also badly beat up and had to push to close after waiting over three hours for a second room! Save your money and book a different hotel