The Eliot Hotel

The Eliot is the definitive "boutique" hotel - very high quality from start to finish in an ideal location in Back Bay. Professional staff and quick and easy check in. Very comfy bed and furniture. Located at the head of the Commonwealth Ave mall - you can walk all the way to the Public Garden and the Boston Common through a leafy green mall - or check out the shops and restaurants on Newbury. Simply ideal.

Fantastic hotel with beautiful rooms, great amenities, and excellent service. Ideal lication in Back Bay, convenient to everything.

The Eliot is like an old baroness... well-schooled in old world taste and charm, but sometimes her slip is showing. Our stay was wonderful, no complaints in general, but the air conditioning in our room was on the fritz. The staff was diligent in trying to repair it and offered us another room, so we can only commend them. The bathrooms are hysterically tiny and the doormen are a little gruff, but overall our experience was a good one. The location is perfect for college visits and Newbury Street shopping. We will return.

Stayed here for 3 nights as part of an east coast college tour. Wonderful location, easy access to Fenway, newbury and running trails. Rooms are comfortable, some quirkiness due to being a historic hotel, but nicer than chain conformity. Best part is the service. Love leaving my key with front desk. Breakfast buffet is simple yet good. No complaints. Woukd readily stay here again

1. It’s the one place in the USA where there is no customer service. At all. Nothing. Nada. From everyone. 2. There are no common spaces; just an entrance hall and a restaurant. Nothing else. No lounge, no seating areas, nothing. So you are effectively consigned to your room. 3. There is no concierge and the front desk literally could not be more unhelpful. 4. The room was nice…but the bathroom was the smallest room I have ever been in. It was like a cupboard. 5. The room’s air conditioning was like something from the 1970s. Poor to zero controls. And so noisy. And when it came on/off during the night it was like the Dwight D Eisenhower powering up its engines. 6. We had two queen beds and they were small, as in it was uncomfortable sleeping in the same bed small. 7. The housekeeping would forget to clean or do something every day. 8. We had a car and they charge you 60 bucks a day and park it somewhere else so you need to give them 30+ minutes to get your car. Annoying. Stayed in Boston many times in several of the city centre nice hotels. This is THE worst. And it’s not cheap either. So save your money and stay somewhere else.