Fairmont Copley Plaza

We just completed a stay at the fairmont copley plaza for the July 4 fireworks. The hotel is gorgeous. Service fantastic. The concierge, Vicky, goes way above and beyond. You must work with her for anything you need help with. Invaluable.

We were visiting family for a memorial service nearby. We arrived late Friday but were greeted by a very helpful staff member at the check in desk. The room was spacious and very clean. The staff had left a nice snack for us, which was much appreciated after a long day of travel. We had dine-in service the next night. The delivery was quick and the food was excellent. This was the third time that we had stayed at this hotel in June and shall be staying there anytime we travel to Boston.

We had a truly exceptional stay at the Fairmont Copley Plaza. Our visit was an unexpected one that began at 10:30pm when we called needing to leave another hotel. Thankfully, the Fairmont was able to accommodate us. Shout out to Peter who was incredibly kind and lovely and told us to come right over. We got there, and he got us settled in in minutes with utmost skill and care. Our room was perfect - super comfortable, meticulously clean and gracious. We had an incredible stay, and needed to actually adjust our reservation to stay longer. There were some moving parts involved. The hotel was full - booked out for a convention - but the folks who worked at the desk were so attentive. They told us they were on it and would do all they could, and this is true. They were indeed totally on it. All worked out thanks to Rav, Nikki and Emmanuel, and once again Peter - and then checking out with Ibrahim - all so kind, warm and truly at the top of their game. All of this good stuff happened at the front desk, but it is worth mentioning that every other aspect of our stay was seamless. Everyone we encountered in our five days at the Fairmont was absolutely wonderful - super welcoming, professional, the level of service was remarkable. We had initially booked a hotel that was a little less. The Fairmont was incrementally more expensive and exponentially more amazing. We feel very grateful that we landed there.

We had a wonderful event at the Fairmont Copley Plaza in the Oval and Venetian Rooms! Our Event Sales Manager, Lauren Bowker, was phenomenal—she meticulously coordinated every detail in advance, ensuring the day ran seamlessly. Mariana, the Event Manager, along with Chef Edson and Chef Mike, were equally outstanding. It was a pleasure working with such a dedicated and talented team. We’re already looking forward to hosting future events with this stellar group.

Special thanks to Hadji the doorman for welcoming us and sending us off each time with a smile and for being a gentleman. Also special thanks to Ibraham at front desk for friendly and efficient help. I will be returning to this Fairmont - excellent location, exceptional food and stellar customer service.