Four Seasons Hotel Boston

Right off, you’re paying for the location in Back Bay along the Public Gardens. You’re within walking distance of some great restaurants and shopping. I’ll also say the staff at the hotel was superb. We had a short stay as part of a pre-cruise package. Our room was very clean and well lit, something I’ve recently complained about at other hotels. The bathroom was fine, no obvious deficiencies. The room decor was a bit strange, or should I say unexpected. For me, the bed was too soft. But I like an ultra firm mattress, so this is my common complaint. Others will appreciate it. Overall a nice stay with a special “well done” to the staff.

We stayed here for a wedding weekend, and we picked the hotel for its location.It is very well situated near restaurants, shopping and the famous Newberry street. I had a mini suite (disappointing, not big enough and the bathroom had only 1 sink). My kids had a regular room which was quite big. The usual Four Seasons' service was lacking, the hotel itself is outdated and getting old, wear and tear was obvious in many areas of the hotel. Towels were thin and torn, a very disappointing experience, specially that it charges a lot. The breakfast area was nice, they had a good breakfast menu and the service at breakfast was very good. I think the hotel has a huge potential but unless they improve the quality and do some renovations I doubt I will go back.

My wife and I enjoyed a brief one night stay at the Four Seasons Hotel Boston in October 2025. Everything worked liked clockwork -- we were graciously offered an upgrade to a Garden View Executive Suite, which was delightful (note, for that room category, the bedroom does not have a window -- hard to quibble when you've been upgraded, though). The couch, easy chair, and two desk chairs in the living room were very comfortable. HVAC worked flawlessly. The bed was Four Seasons comfortable. Service, both in Coterie (the lunch and dinner venue) and in Aujourdhui (breakfast) was excellent. The food was great. I asked for an extension on check out, which was graciously granted. An unusual feature of this hotel is the "Vault" on each floor -- a room with snacks for the taking, and a few beverages. Nice touch. A few minor criticisms -- the lighting in the living could be better (dim bulbs in most of the lamps), the flow of water in the shower is adequate, but certainly not strong (take the water restrictors out!). And, it would sure be nice if the formal bar and restaurant were re-opened again. That said, I'd gladly come back.

The staff was very friendly and helpful .Room was very nice and comfortable .We enjoyed the park across the street and the coffee shop noticed my father in law hanging around before they opened at 6 am and gave him a cup coffee which was very nice .We enjoyed our stay but reason for 4 stars is I am from the south and not used to paying that much for a hotel .

Lovely hotel, great location. Lacking in service. Not up to the Four Seasons standard in my opinion. They didn't do turndown the first night, bringing ice took forever. Mostly little things but when you are paying 1500+ a night I think its fair to expect perfect service. There are lots of nice hotels in Boston so to charge so much more means service should be that much better. Very friendly front desk staff and we thought the beds were some of the most comfortable ever!