Four Seasons Hotel Boston

I made a Mother’s Day High Tea reservation through the hotel website. Even though I made the reservation through the “Tea” webpage, when my family arrived we were told tea had ended two and a half hours sooner, and when I showed my confirmation, they could only offer me left overs from the afternoon tea. The hotel restaurant took next to no responsibility for the fiasco. My wife was denied a Mother’s Day treat through a booking error which was the hotel’s fault. I will never go to their “high tea” again.

I took my daughter for a night during her spring break to celebrate her great report card. Everyone was incredibly welcoming and the whole stay was absolutely perfect. They left treats and a card signed by the hotel staff in the room for my daughter to congratulate her on her great job in school. She was over the moon about this special treatment! We really enjoyed visiting the vault for snacks, the pool, and the amazing complimentary coffee and hot chocolate drinks! We hope to return again some day!

Excellent experience, especially with room service. I had all sorts of special requests, and Rachid was so quick and helpful accommodating all of it. Club sandwich is delicious and highly recommend it. Honestly all the food is wonderful!

For context this was our 21st Four Seasons property we’ve stayed at, we’ve also stayed at their other Boston property Dalton. This hotel is disorganised, really lacking in terms of dining provision, well located, individual staff friendly. Full detail below! Check in: We had to wait for cars ahead of us to unload before being allowed out of the car, feels easily solvable. Very friendly lady on check in who was lovely with children. However, we had booked an experience via the hotel which she said was on a different day, it wasn’t so we were late. We also requested an extra bed in our room as my son had surgery, this wasn’t provided until we phoned at 8.30pm. Rooms: Ours was fine, not large but comfortable. As others have mentioned they didn’t account for the number of guests in our room so only 2 towels etc. Housekeeping seem understaffed, again as others mentioned, no sign of them until we asked in the afternoon. Dining: This is the let down. There’s only one restaurant, the food isn’t good/wasn’t hot. Like a canteen. Service was minimal. They made stupid mistakes like sitting us right next to another couple in an otherwise empty dining room. The restaurant is open onto the lobby so it is cold. People were eating in their coats. Breakfast, there was a long wait to be seated, you get sat in a waiting area, we waited 45 minutes then gave up. Lots of people complaining; this really feels unacceptable, I don’t think I’ve ever had this. Maybe they are taking external bookings for breakfast? Guests should be prioritised and/or it should be made clear on check in that you need to book. Waiting for two hungry children, one in a wheelchair, to even enter breakfast really doesn’t feel up to the brand. Property/facilities It’s all got a soho home style decor which is sweet and warm. It’s very style over substance though, restaurant/bar layout is a real mess and cold. You have to walk through the (very limited) gym to get to the pool which feels awkward, the pool is in a kind of glass atrium which gets steamed up. Service Individually very sweet/friendly staff but it’s all disorganised and lacking management - see above in terms of requests not fulfilled, waits for meals, late housekeeping etc. Families This is probably the saving grace. There’s lots of little amenities kids will/do enjoy. Secret gift room on arrival, cookies all over the place, welcome amenity (ours was late!), the vault rooms with candy on each floor. Children welcomed and staff very sweet with them.

The Four Seasons on Boston Garden is as good as a large city hotel can get. From the moment we entered, everyone made us feel welcome and special. Hali in the Guest Services Team, was so welcoming and asked if we were celebrating a special occasion. I felt comfortable in sharing with her that my wife finished her cancer radiation in the morning and we were celebrating that milestone and our 60 years together. We were treated with sensitivity and kindness in response. We received a welcome note from the General Manager, and this morning there was a card under the door for my wife from many of the staff, congratulating her for her milestone and wishing her good health going forward. The rooftop pool was very clean and warm, the exercise machines were terrific and plentiful, the restaraunt was beautiful and the staff everywhere was terrific. I wish I could take our bed home. The nicest I have ever experienced. Everything about the Four Seasons on the Common in Boston was best in class, especially the people who work there!