Hotel AKA Boston Common

Whenever I travel for work, this place is my go-to. I've tried so many other hotels in Boston that are "hit-or-miss", or the reviews have been misleading. However, this place is exactly who they say they are. I'd also like to especially mention their assistant front office manager, Calvin Cherry! Just WOW. The hospitality he and his team showed me upon arrival felt quite like a white glove experience. They didn't fall short of delivering exceptional hospitality service and for that reason, I'll continue to return. Book here, you won't be disappointed.

The staff was absolutely amazing! Every single time we walked into the hotel there were people greeting us with smiles, happy faces and well wishes. They gave us some great recommendations on places to go for breakfast lunch and dinner, and also had a great set up for the Boston Marathon. There are a few people that were extraordinary John, James, Sherry, and of course Calvin. We have two kids, five and seven years old, and they were great with the kids. The bartender Zach was so fun that my seven-year-old boy wanted to make sure to go down and talk to him every single night before we went to bed. Zach obliged with big smiles and also showed him a new Spidey cartoon that now my kids are hooked on. I will definitely be revisiting hotel a.k.a..

My daughter and I just returned from a fantastic stay at AKA Boston Common. When I booked the room I had indicated that it was my daughter’s birthday. They rolled out the red carpet and they truly made my daughter feel special. From before we arrived to the time we departed, Calvin, Nate and the entire team showed us amazing customer service. Our room was a double queen with a beautiful city view. The bathroom was lovely with plenty of space and everything was clean and modern. The hotel itself is a gem, but what makes the experience is the staff and the top notch service. Thank you again Calvin, Nate and everyone at AKA Boston Common!!

Loved my stay here! I was in town for a very last minute work trip. I have never been to Boston before and didn’t have much time to plan much. Luckily, Rebecca at the lobby bar was so incredibly helpful and gave me great recommendations for dinner both nights!

We stayed at AKA Boston Common and were shocked to find an unexplained extra $100 charge on our credit card — the invoice clearly shows a lower amount. When we contacted the hotel to resolve it, the experience went from confusing to downright appalling. The staff were dismissive and unprofessional. The manager, Calvin, accused me of "attacking" him simply for asking a clarifying question. He then demanded "complete silence" while he explained the charge, and when I asked to start over for clarity, he claimed we weren’t “talking about the same thing.” It was an incredibly frustrating and disrespectful interaction. We left feeling like we’d been overcharged without justification and treated with zero courtesy. This is absolutely not the level of service you'd expect from a property like this. We will never stay here again and strongly advise others to think twice.