Hotel AKA Boston Common

Katie was the best!! She makes the best drinks! Best bartender!

Beautiful hotel! Super clean, very comfortable and great food! Perfect location, just steps from wonderful history and restaurants. Service was fabulous. Highly recommend!

Katie was or bartender and she was absolutely amazing!!! Sweet, fun, cute and made the best dirty martinis! Highly recommend stopping by the bar just to see her!

Shirley helped me on the front desk and had superb customer service. I feel welcomed and taken care of. She will be why I return.

Extremely disappointing experience. I would not recommend this hotel. I was charged twice for the same stay and, despite repeatedly contacting the hotel, I have still not received a refund. What was most frustrating was the complete lack of accountability. No one seemed willing to take ownership of the issue or make a genuine effort to resolve it. The front desk staff were consistently rude, dismissive, and unwilling to help. Every interaction felt like an inconvenience to them rather than an opportunity to assist a paying guest. The customer service I received was far below what I would expect from a hotel in this category - As someone who travels 3 to 4 times a month for work and leisure, this was the first hotel in my life where I chose not to leave a tip. Tipping is something I normally do gladly when I receive even a basic level of service, but the attitude and lack of professionalism displayed by the staff made it impossible to justify. The breakfast was also disappointing. Having stayed at other AKA properties, I found the quality significantly lower than the standard I have experienced elsewhere within the brand. The location was another concern. The area around the hotel, particularly the park directly across the street, often felt uncomfortable and poorly maintained. As a solo traveler, I would not have felt comfortable walking around the area alone at night. Between the unresolved billing issue, poor customer service, underwhelming breakfast, and concerns about the surrounding area, this was one of the most disappointing hotel experiences I have had. I will not be returning and cannot recommend this property to others.