Hotel AKA Boston Common

Extremely disappointing experience. I would not recommend this hotel. I was charged twice for the same stay and, despite repeatedly contacting the hotel, I have still not received a refund. What was most frustrating was the complete lack of accountability. No one seemed willing to take ownership of the issue or make a genuine effort to resolve it. The front desk staff were consistently rude, dismissive, and unwilling to help. Every interaction felt like an inconvenience to them rather than an opportunity to assist a paying guest. The customer service I received was far below what I would expect from a hotel in this category - As someone who travels 3 to 4 times a month for work and leisure, this was the first hotel in my life where I chose not to leave a tip. Tipping is something I normally do gladly when I receive even a basic level of service, but the attitude and lack of professionalism displayed by the staff made it impossible to justify. The breakfast was also disappointing. Having stayed at other AKA properties, I found the quality significantly lower than the standard I have experienced elsewhere within the brand. The location was another concern. The area around the hotel, particularly the park directly across the street, often felt uncomfortable and poorly maintained. As a solo traveler, I would not have felt comfortable walking around the area alone at night. Between the unresolved billing issue, poor customer service, underwhelming breakfast, and concerns about the surrounding area, this was one of the most disappointing hotel experiences I have had. I will not be returning and cannot recommend this property to others.

Rebecca was amazing! She went above and beyond to make sure that our drinks were to our liking! She was kind and accommodating!

Rebecca the bartender was a delight. Great spot!

Rebecca was our bartender and she was fabulous! Made me a delicious French 75, provided great conversation and recommendations for us. The bar provides some salty snacks, and when Rebecca found out that she was allergic to nuts, she brought out some fresh fruit as an alternative. Excellent service. Highly recommend stopping by!

Rebecca was amazing! She made sure we had everything we needed and truly went above and beyond to make our experience great. We really appreciated her attentiveness and exceptional service!