The Langham, Boston

We were here for a company trip. The lobby was very nice. Some nights, there was water, other times, not. The front desk was very friendly. The attendants were always cleaning up. The rooms were clean. The lotions and soaps were Diptyque, a luxury brand that we fell in love with. They sold it at the front desk. This was definitely a luxury experience. Once in a lifetime!

Previously stayed at other Langham hotels - always a great experience. Unfortunately the Langham Boston is not up to standard . Definitely not five star. Air conditioning sounded like a jet plane in the room. Reported it to front desk after a sleepless night- no action. Chased again - finally offered an alternate room . Should not have to chase staff for a result if you are a five star hotel. Very disappointing .

This was a four day break for my wife and myself. The hotel is well appointed although the staff are not too friendly. Took two days to fix a problem in our room. The reception area can be noisy at times with the influx of people using the function rooms. The staff that cleaned our room were exceptional and are a credit to the hotel. A good solid five star hotel that needs a little work.

This hotel lived up to its luxury status. The hotel staff were always friendly and accommodating. Room was amazing. Turn down service was next level.

We’ve recently returned from The Langham, where we stayed a few nights as a family. Overall we thought it was a good choice of hotel. Great location, spacious room and all the amenities you would need. The self serve take away coffee in the morning was appreciated. We didn’t use any other services other than the pool which I felt could have been a bit cleaner. But overall a great stay!