The Langham, Boston

Quite simply an outstanding hotel - the building, the rooms, the front desk staff, the dining staff, you name it. There is such pride exuded by all staff at the hotel, and it is an entirely warranted.

This is a fantastic hotel in the heart of Boston. It's an easy walking distance to Boston Common, the state capitol building, the Freedom Trail, Quincy Market, etc. The service at the hotel is impeccable. We used our American Express Platinum Fine Hotels & Resorts credit here, and it was an excellent use of that credit card perk. The complementary breakfast at Grana was one of the best hotel breakfasts I've ever had. Really an excellent property with superb staff. I'd stay here again for sure.

Never has a hotel gone to such lengths to ensure that I can eat not a meal but a meal that is specifically catered to me as a high quality meal. Chef Daniel prepared me a special menu after asking what I liked to eat and then executed it perfectly. From the pancakes with the blueberry compote that tasted as fancy (and yummy) as is the hotel to the Chilean Sea Bass and the karhai chicken that was finger licking good. Yes, he made me karhai chicken from HALAL CHICKEN he and Tom located in a day for my stay. THAT'S how great this hotel is. They accommodated my every need. The staff is phenomenal. I have never been so relaxed eating as I have been here. No mistakes. No accidentally allergens in my meals. Everything made to perfection. The housekeeping staff (Lauren, Signey), the front desk (Tom, Michael, George, Rachelle) and everyone else has been top notch. Caring for my every need and going the extra mile to ensure I am comfortable. The hotel rooms are spotless and Chef Daniel went the extra mile to share with me its fascinating history (it was the former Federal Reserve Bank in Boston). The beds are extremely comfortable, the rooms are lovely and I've enjoyed pampering myself while stuck in Boston during this Nor'Easter. Thank you to everyone at The Langham Boston for making my stay exceptional including all the people who I'm sure I've forgotten to include in this review. They will be included in the email to the head manager. Truly grateful!

The hotel was lovely, however the service was terrible. I booked a special dinner at their premier restaurant. The waiter took over 40 minutes to bring menu's, food took 2 hours to be delivered, then was cold and undercooked. The check took another 45 minutes to bring, eventually having to go to the hostess twice for the check. Upon leaving it was past 10:30pm where we had to order room service due to medical necessity of managing blood sugars. Room service did not have basic items, and charged excessive fees.

Pros: Sauna Hot tub Cons: Unclear communication Rowdy wedding guests resulting in fire alarm Locker rooms