The Liberty Hotel

We stayed at The Liberty December 27–28 and left genuinely shocked by how far the experience has declined. We booked two standard rooms and a suite for a multi-generational family gathering, including five children and an elderly family member. We chose The Liberty intentionally based on many positive past stays and because we wanted a reliable, well-run environment for a meaningful holiday visit. Unfortunately, nearly every aspect of the stay fell short. At the lobby restaurant, our party of ten waited over 30 minutes for service and was then told that one of our chairs was needed for another party of eleven who were “paying a lot of money.” The comment was inappropriate, unprofessional, and humiliating — particularly in front of children and an older family member. We moved upstairs in hopes of salvaging the evening. While our server was kind, the food was borderline inedible and the cocktails equally disappointing. We barely touched the meal, ultimately ordered take-out dinner from Scampo instead, and ate in the suite. The suite itself was in poor condition: a visibly dirty rug, a deteriorating leather couch that shed onto our clothing, and a loud, whistling, foul-smelling toilet. The space felt worn, outdated, and badly in need of refurbishment — completely inconsistent with the price point and brand reputation. What made this especially disappointing is that we’ve stayed at The Liberty many times over the years and always considered it a special, dependable place. This visit was neither. We reached out to management on January 5 and received no response. I followed up again on January 22 to express disappointment in the lack of acknowledgment, and ultimately decided to share our experience here. We will not be returning, and sadly can no longer recommend this hotel.

Had a fantastic stay at The Liberty Hotel. Karlise was extremely helpful and service was prompt!

we have stayed in this hotel many times and each time it's a little worse. my husband is a platinum elite and we used an upgrade. the room, slightly bigger than the usual with a better view, was old and tired. one of the cabinets was hard to close, hanging on by its hinges. they keep the rooms extra dark so that you can't see how dingy the hotel is. front desk check was fine but certainly not particularly welcoming. each night the hotel is used for loud dance parties- with many people walking through the lobby and even with that no key fob was necessary for the elevator until late at night.

The staff at this hotel are so unbelievably kind and accommodating. I had quite a snafu with my booking. Long story short, I had a lot of issues booking through the marriot bonvoy app and switched to just booking online. Somewhere along the booking process, my intended date of booking changed and I didn’t notice. Therefore, when I showed up on New Year’s Eve (the busiest night of the year) there was no reservation on the books in my name for that evening. After a good long panic, the woman helping us at the desk spoke with her manager, talked me off a ledge, and they were able to squeeze us into a room (thankfully). This employee was so kind and patient with me. I wish I had caught her name, but I regrettably did not, but I hope she knows how much she saved my evening. I would’ve had no place to go otherwise. I’m so thankful to the staff here for helping out. The room was beautiful, the service was prompt, the rooms and spaces were clean. I would stay here again!

An excellent experience hosting our holiday party. Nicke and Carson took great care of all the event details, and the on-site staff were incredibly helpful throughout. I would highly recommend the Liberty for a holiday party—it’s a beautiful, festive space for an event.