Omni Boston Hotel at the Seaport

This hotel felt like luxury - so much so I forgot I was in a US-based hotel (I'm a snowbird). This experience was so great that I told my partner I'm going to add Boston as a destination for our family because I want to stay here again.

We have stayed at The Omni Seaport several times and have always loved our stay. The check-in process was seamless. Our room was ready early. Staff was friendly and helpful. Parking was easy. We spent time both days at the pool and the hostesses were very attentive and accommodating while the food runners were working extremely hard. The room was great. Clean, beautiful, and functional. And finally, the hospitality and guest relations team, especially Kate Casey are always great.

The cleanliness was awful at this Omni. Not once but both times we went we had a stained bathrobe and they didn’t seem to care when it was brought to their attention. The floors in the room were not vacuumed, rotting food left in mini fridge. They need to work on it. The pool is nice but you need to book ahead to go. Food was the only redeeming quality we enjoyed all the restaurants but did not like the buffet.

Any room in artist tower looks like it is unfinished concrete ceilings and pillars. Did not appreciate waking up to look at a concrete ceiling and pillars. No luggage rack nor closets.

Beautiful hotel. Friendly staff and clean rooms. We visited the pool which was equally clean. Staff at the pool was happy to help. I took one star off becuase we ate at Lifted and the food was not worth the price. My fish tacos tasted like they came from the frozen food isle at the grocery store.