Omni Parker House

This hotel is in a fantastic location with everything you need on site as well. The staff made sure my husband had a wonderful 50th birthday surprise, I could not of asked for anything better! I highly recommend and Jaqueline was a huge help!!! 😊

We drove up from New York City, so we are no strangers to old and historic hotels. I’ll start with the positives. The front desk experience and check-in process were quick and easy, and the staff was very friendly. The hotel is centrally located, making it convenient to access everything nearby. The rooms were clean, contemporary, and comfortable, although they were a bit small. Now for the negatives. Overall, the hotel felt outdated. We learned upon check-in that there was construction happening on floors 3 to 10. While the rooms were decent and clean with comfortable beds, the bathroom was quite small and lacked hooks for hanging wet towels. I would strongly advise against purchasing their breakfast package, as it is not worth the cost. They charge $40 per person, and you are limited to their American Breakfast, with any additional items costing extra. The American Breakfast itself is around $24, so if you don't fully utilize the credit, you're essentially wasting money. For my son and me, breakfast on the first day cost us $80. We requested a credit for the second day, but they could only reimburse us $69. If it weren't for the friendly staff, I would have given this hotel a lower rating. I suggest updating the lobby and ensuring that the reservation desk is more knowledgeable about packages. Additionally, having a guest representative available to assist with tourist activities, restaurants, and points of interest around town would be beneficial. I appreciate the charm of an old hotel, but overall, this hotel needs to improve and modernize to meet 2025 standards. It felt very outdated.

I would like to thank the Omni Parker staff for their extraordinary exemplary service they provided me. This is a historic, hotel not to be missed next time you visit Boston. It is very close to many of the attraction. Although it is also know for being hunted I had a pleasant sleep.

So beautiful old hotel and had it not been the NOISE- I would have rated it highly. I love the old decor and ambience and fully appreciate that they must do work on the hotel to restore it. However they must disclose this to potential travellers. Nowhere did I see on their website how much impact the construction work would have on guests. booking.com did not mention the hotel was under construction. I previously stayed at a hotel in Montréal who did disclose I still booked and they were able to give me a suite away from any noise and I didn’t even notice anything was happening. However when I booked in here the man at the desk put me in possibly the worst room they have above a grotty smelly alleyway with a lovely view of a grey peeling wall. While I would’ve suffered this I was woken 11 30 and then regularly through the night to 6:30 am by a dump truck directly under my window throwing and slinging things into the back beeping crashing it was so bad and so loud. Photo attached - I did complain and one of the managers I think his name was James was very good about it and moved us to a much nicer room, which I am so grateful for. I only had two nights in Boston and I was unable to thankfully get some sleep however I was woken at 7:30 by the noise of drilling. Please just let your guests know and when they do book. Please do not put them in that room unless they are aware of that dump truck and the impact it will have especially when you have other options available you had plenty of rooms for free

Beautiful building. Amazing location. But don't expect a good night's rest. The basic primary function of a hotel is to provide travelers a comfortable place to rest and sleep. You won't find that here. Every night of our week long stay, we were awakened by false fire alarms multiple times per night: 10pm... 11pm... 0230am... 0245am... The front desk is completely indifferent and does not care about your comfort or quality of sleep. So, as lovely as the building is, I cannot recommend staying here.