Omni Parker House

I have stayed in many 4 or 5 star hotels over the years traveling for business. This is the first time I have stayed somewhere that was literally perfect. I loved having the keurig in my room, the room was impeccably cleaned each day, never had to ask for anything it was all always there. The front desk staff were above and beyond helpful and kind from giving me directions to making sure I had everything I needed. I actually did not want to leave as I felt right at home. That is never the case for me. The room temperature control was great and the bed very comfy. The location was very conveniently located near all points of interest and the govt center train station. I even enjoyed the fitness center as it was very clean and had a lot of options. The bellman were super helpful and cheery. I stayed during the blizzard and the staff had everything clear and accessible at all times. If I return to Boston I will never stay anywhere else! Thank you for making my 5 day stay absolutely amazing!

Jaylene - Front Desk Although I was not able to experience the hotel and amenities, I received world class customer service from Jaylene. I needed to make changes and she was able to do so by texting and confirming the requested change. Great customer service and kind while helping me!! Thank you Jaylene!!

Overcharged for my food on two separate occasions. As soon as I sit down I get poured orange and coffee which I didn’t ask for. I figured it came with the breakfast since I didn’t ask for it. I then find out later on the bill that the glass of orange juice was $6 and coffee was also $6 for a total of $12 just for drinks that I didn’t want. That was not fair. Another meal I had was for a Boston crème pie. The menu said it was $12 but on my bill I was charged $14. I also find it distasteful that upon booking the reservation on your website you can order a Boston crème pie for $20. So how much does your Boston crème pie actually cost?? In addition, when booking the reservation on the website, I had an option for early check in for $75. I checked in around 12:45pm no problem, which I appreciated, but I didn’t actually needed to pay the $75 so what is that for? The service was not very friendly, especially Alejandro from the restaurant who I couldn’t fully understand his English. Meal portion sizes were small. The rooms were on the smaller side too for a deluxe room. I got the impression overall this hotel and restaurant tried to squeeze every dollar out of you that it can, I won’t be coming back.

the location of the hotel is amazing. Everything is a walking distsance. The hotel and the rooms are good. Unfortunately the cleaning of the rooms is not, the shower tiles had hair and they forgot to clean my room that day. They don´t even vacuum the carpets.

Wonderful historic hotel in the heart of Boston. Lovely room, helpful staff and overall pleasant experience. Walking distance to great restaurants and the TD Garden