Omni Parker House

If you book at the Omni, just remember it is a very historic hotel, which is reflected in the decor. While some of the rooms have undergone a renovation, the mattresses need to be replaced and the layout of the bathroom is poorly designed. The toilet is in a really awkward location and the sink is really long. On a positive note, the staff was all very friendly.

Loved staying at the Omni!!! The rooms were clean and comfortable. The Parker and Last Hurrah restaurants inside of the hotel were a great addition for some late night drinks and breakfast. The hotel is in very close proximity to pretty much all the great things there are to do in Boston. Will stay here again on our next visit.

Our stay at the Omni Parker House fell far short of expectations — by miles. Upon arrival, we were not greeted or offered any assistance with luggage, nor were we given clear direction regarding hotel access points. We carried our bags up ourselves while several staff members looked on. At the front desk, only one attendant was working and one computer functioning, resulting in a long and disorganized check-in. The area was cluttered with multiple luggage carts blocking the pathway rather than being neatly stored to the side. The room itself was shockingly small — barely a foot of space at the base and sides of the bed, leaving virtually no area to place luggage or personal items. There were no drawers whatsoever, and the bathroom was in unacceptable condition: visible mold in the corners, a crookedly installed sink, and a nonfunctional ceiling fan. The so-called bathroom “door” was a sliding barn-style panel with wide gaps on both sides, offering no privacy and letting bright light spill into the bedroom at night. Two outlets in the room didn’t work, the mini-fridge was too small to store even basic items, and there were only two glasses provided. No laundry or ice services were available on the floor, and we ended up walking to Walgreens to buy drinks and snacks since there were virtually no in-room amenities. Room service was painfully slow and severely overpriced — nearly $30 for a simple avocado toast. The hotel gym was poorly maintained; cords for machines like the Peloton were unsecured (I actually tripped over one), and the entire space had an unpleasant odor. The elevators were unreliable and alarmingly jerky, bouncing between floors in a way that didn’t feel safe. While the Omni Parker House is rich in history, that legacy has clearly been lost under Omni’s management. The hotel trades on its famous past and the Mark Twain quote displayed in the lobby, yet fails to live up to even basic hospitality or cleanliness standards. A deeply disappointing experience from a property that should represent the best of Boston — not the worst.

Service was great at this hotel. The staff is friendly and helpful. The room was very clean. A little small, but not surprising in the historic building. The building is gorgeous and is a great location if you plan to follow the freedom trail.

Thoroughly enjoyed our 5 night stay here. Great room on 10th floor - lovely view. Beds so comfy. Heating easy to work. Great tv and bathroom. No complaints. Such friendly staff too and very handy to have a gift shop and coffee shop downstairs. Great central location too.