Raffles Boston

We've stayed at Four Seasons, Park Hyatts, The Ritz London, The May Fair, the Waldorf, and plenty of other luxury properties around the world. Raffles Boston stands apart, and the reason is the people. Every single staff member we encountered made our stay feel personal. From the front desk to the restaurant team to the butlers, there was a genuine warmth and attentiveness that went well beyond polished hospitality scripts. These are people who clearly excel at what they do, and set the bar very high. A huge part of that, I believe, comes from Rey Moraga, the Director of Guest Experience, who is clearly a master at his craft. You can feel his influence in how the entire team operates. The attention to detail was remarkable, and it was consistent across every touchpoint, every person, every moment. Nobody phoned it in. A special shout-out to our butler Rory, who was outstanding. Attentive, thoughtful, and always available. The hard product is beautiful. The rooms are well-designed and the dining is excellent. But those things exist at a lot of high-end hotels. What you can't replicate easily is a team of people who make you feel genuinely welcomed and cared for from the moment you walk in to the moment you leave. Raffles Boston has that, and I haven't experienced it at this level anywhere else.

This was our first experience of a Raffles hotel, and I have to say we were very impressed! We stayed for four nights over Easter weekend and booked through Amex Fine Hotels & Resorts, which includes a pretty good package (including an upgrade). The front of house team put us in a really stunning Emerald Suite, which despite overlooking the roof of the parking lot next door, actually still had quite a good view of some of the skyscrapers surrounding the building. Make sure to ask for a high floor if you can (though for us, a spacious room was more important than the view). The suite is quite a lot bigger than it looks in the photos, and the bed is just unbelievably comfortable! We were also big fans of the Palais de Thé teas they put in the room (and our butler was only too happy to restock them whenever we asked). Some reviewers have said that they didn’t think much of the butler service, however we really got full use out of it and our butler was outstanding. She unpacked and packed for us, helped us with changing our dinner reservations multiple times, sorted our pressing and laundry out, and helped prepare and print out an itinerary to keep for our time in Boston. She even ran a bath for us and helped us with all of our random requests over WhatsApp, at any time. We ate breakfast each day in the Long Room, and thought it was lovely. The servers were all really friendly and courteous, and it’s a great setting. The all-inclusive New England breakfast is probably the best deal on offer there. We also found the reception, front of house and ground floor greeting and bellboy staff to all be really noticeably helpful, friendly, and welcoming. There wasn’t a moment where someone on the front door didn’t rush to open it for us and ensure we had everything we need (like umbrellas or even offering to bring a delivery up to our room). The spa area is particularly nice and relaxing for a hotel in a skyscraper. Overall, when we come back to Boston, we would stay at Raffles again, and I think we’d be interested to try other Raffles hotels around the world too. I’m quite surprised by some reviews saying the service was surly or stuffy as we found it to be the complete opposite: everyone working here is incredibly friendly and helpful and seems to enjoy their job. The butler service was a massive plus for us - you just need to know how to get the best use out of it through the WhatsApp, and (especially) by getting to know your individual butler in person. Worth asking them in advance for a detailed list of ideas of how they can help.

We spent a wonderful weekend at the Raffles Boston to celebrate my daughter’s birthday, and the experience was truly exceptional from start to finish. The service here is where the hotel truly shines. The butler service was professional, attentive, and added that signature touch of Raffles hospitality that made our celebration feel even more special. No request was too small, and their proactive nature ensured our stay was seamless. Our accommodations were equally impressive. The room was impeccably clean and well-appointed, providing a sophisticated yet comfortable sanctuary in the heart of the city. For dining, we highly recommend breakfast at the Long Bar. The food was great, the atmosphere was vibrant, and the views provided a perfect backdrop for our morning. It was a highlight of our stay and a fantastic way to kick off our days of exploring. Raffles Boston provided the perfect setting for a memorable birthday milestone. We look forward to returning!

I recently stayed at the Raffles Boston to celebrate a birthday, and the entire experience exceeded every expectation I had! From the moment I made the reservation, the communication was exceptional. The team reached out proactively, making sure every detail of my stay was thoughtfully arranged well before I even arrived. That level of attentiveness immediately set the tone for a world class experience. Upon arrival, I was pleasantly surprised with a room upgrade, which made the celebration feel even more special. When we entered the room, we were also greeted with a thoughtful surprise: a beautifully presented birthday dessert waiting for us. It was such a personal touch and immediately made the occasion feel recognized and celebrated. The corner room itself was stunning—beautifully designed, spacious, and filled with luxurious touches that made it hard to leave. This was also my first time experiencing true butler service, and it completely elevated my stay. The butler was incredibly professional, responsive, and intuitive—always available when needed, yet never intrusive. Whether it was helping to reserve breakfast or local tips and tricks, the service felt seamless and personalized. I can’t recommend Raffles Boston highly enough. I left feeling truly taken care of and have already book my next trip!

The team was a lifesaver! My wife broke her shoe in the way to a swank private event on the 19th floor. Jairo C. (Guest services manager) and Massino (maintenance) were amazing. Without any fuss, brought superglue and fixed the show liked professional cobblers. Thanks to the hotel staff!