Raffles Boston

What an amazing property and team! Now I know what all of the hype is about with this hotel. Everything was perfect, from the room to the food to the service. Every interaction I had with employees was so warm and so thoughtful! I had the pleasure of meeting Miko Okazaki and she is a super star. I would highly recommend staying here! Excited to see the future of this amazing brand!

My daughters and I had a wonderful spa experience. My masseuse was Lila. She took time to discuss my tendinitis and offered stretching exercises. Her deep tissue massage was perfect, she released so many knots in my back. I recommend a massage with Lila.

Terrible experience. Absolutely not a five-star-hotel. Rooms: very small, view over the carpark like a motorway motel, AC was an abomination in terms of noise and efficiency. The permanent smell of food in the room was so cheap. The towels are thin and flimsy, the bed linens same. The experience at breakfast was average. The breakfast room is way too small to accommodate all the guests so you have to book in advance or eat in a tiny table with your family members. The restaurant was okay but service was chaotic. They forgot our side dishes and the main came cold. Tragic. We had to evacuate at 2am because of a fire alert. Apparently, it’s a regular occurrence because the building has some engineering problems (the fire brigade told us that). As a result, the staff was super nonchalant about the evacuation and we were very stressed and some guests were genuinely scared. Yet no one reassured them. The following morning, there was no follow up, no apologies… It’s a new hotel and clearly the early reviews were pumped by guests who got massively upgraded…now that it is in full operation, it’s an abysmal hotel. We got fooled by the early reviews and we ended up paying extortionate price for such a substandard experience.

I really wanted to love it- and I have stayed many times at the Mandarin Boston- but this just isn't in that class unfortunately. When I drove up, I waited a good chunk of time for someone to valet my car, and it took some effort flagging that person down. At check-in, where we're excited, taking in the lobby- I waited a good, solid 10-15 minutes to get to the checkin person. No one acknowledged me, no one said "we'll be right with you", no concierge stepped up and said anything, just stood around- actually behind another couple who was equally baffled. That at the actual check-in, they initially told me they didn't have my reservation.. actually told me "sorry sir, but we just don't see it". Pretty terrifying. I had a photo of the reservation number in my phone, but just as I pulled that up, miraculously she found it.. no real apology or anything. So what happened, there's that many name's.." I"ll never know- but it wasn't pleasant. The room is indeed nice.. oddly shaped (not their fault), some weird furniture, but nice enough. There's panels on the wall with various on/offs for lights, shades, etc.. Well, these things are so bright- it'll light up your bedroom at night, there's several of them. We had to cover them all up with towels - couldn't sleep otherwise. Bed very nice, excellent pillows. Bathroom just OK for this price point- shower great, regular commode, nothing special. Service is pretty nice- had a butler for some reason- we only asked him 1 thing, to help us get a reservation for dinner at their restaurant: and he couldn't- I guess he got us in at a high tip table near the bar if that counts, which we could have probably done. Gym is above average. Service/housekeeping is solid above average- really did a fantastic job. Wanted a nice view and didn't get one. Breakfast was 5 stars, I'd give it 6 stars if I could. Amazing service, and really good food. We didn't wait even a second to be seated (I saw others had complained), but we did make a reservation. They really greet you warmly when you leave and enter- no question, they do go out of their way to make you feel special. They gave us gorgeous roses and gifts upon arrival- really amazing. So pros/cons: but for the cost/value, this was my experience.

Beautiful, fresh, stylish hotel offering good value at the time of our stay. I was pondering this or my usual Four Seasons and I was not disappointed.