Raffles Boston

I stayed both here, and the Four Seasons Back Bay, in September 2026. Raffles was hands down better. From the comfy bed to the immaculate bathroom to the absolutely spectacular common areas. We had no problem or wait with checkin. Everyone was very nice and helpful. The room (Premier King) is well appointed, spotless, and quite comfortable with a spacious bathroom. The spa at Raffles is excellent, with a cozy waiting area and housekeeping that is very attentive. (One complaint, however, with the spa: there was small amount of mold in the women's shower.) The massage itself was heavenly. The pool area is so very nice, what a cool vibe! The 17th floor relaxation lounge is absolutely beautiful. On that floor is also a bar/restaurant with outdoor seating. We had drinks/food sitting at the bar on two occasions and the view/atmosphere cannot be beat! Actually, I take that back...the view and atmosphere from the 18th floor speakeasy cannot be beat! Wow! And then to top things off, the hottest restaurant in town is located on the 2nd floor (La Padrona) and the staff was helpful in securing us seats in this popular, fully-booked restaurant (twice). Usually, hotels and rentals gross me out, but I'm genuinely looking forward to returning to Raffles.

This is not a luxury 5 star hotel. When I arrived there was no one holding door or welcoming guests. I struggled through the heavy door in the wind with my suitcase and joined a queue. When I reached the front of the queue there was no warm welcome, no smile, no apology for waiting. The female receptionist barely spoke and was unfriendly, bordering rude. There was no offer to help with bags to my room. In the room there was an extremely loud industrial fan noise coming from outside, thee claimed the noisy was from their air system and that it was a known issue across the hotel and was the same in every room. I was woken up around 4am every morning by activity outside the windows which sounded like bottle bins being emptied. The room design is poor, there are limited plugs. Each side of the bed either had lights or a plug socket so you couldn't both use the lights and charge a phone. Multiple times I smelt food in my room, presumably from the problematic air system. Doors are noisy across the hotel with no soft close. The only positive staff interactions were with the housekeeping staff (who I just passed in the corridors) and room service who made real efforts to be friendly and warm, in stark contrast to reception. The butler service appeared to be an automated phone service - I didn't encounter anything helpful from a butler during the stay. During checkout the woman didn't speak the whole time. No acknowledgement when I said I was checking out, no warmth, no questions about how my stay was, the only time she spoke was to ask for my email address. This isn't a five start hotel and I would not stay at this hotel again.

We haven’t even arrived at Raffles Boston yet, and the level of care and attention we’ve received already has been truly exceptional. From the moment we made our reservation, the team has gone above and beyond to make sure everything is thoughtfully arranged for our upcoming stay. Their communication, attention to detail, and genuine willingness to accommodate our requests have made us feel incredibly welcomed before we’ve even walked through the doors. It’s rare to experience this level of personalized service before a stay even begins. The team has been proactive, attentive, and incredibly gracious, making sure that every detail will be taken care of and that our family’s visit will be truly special. A very special thank you to Christina, Kieran, Tomas, Maxwell, Lily, Kenza, Bruno, Titus, and the entire Butler Team. Each of you has contributed to making our pre-arrival experience feel so personal and memorable. Your thoughtfulness and professionalism have already made a wonderful impression on our family. We are now even more excited about our upcoming stay at Raffles Boston. If the pre-arrival experience is any indication of what’s to come, we have no doubt it will be an unforgettable visit. Thank you to the entire Raffles Boston team for making us feel so valued even before our arrival. We truly appreciate it and look forward to seeing you next week!

My Family recently stayed at Raffles Boston and it was an incredible experience. We came to celebrate our child's birthday and every expectation was met and exceeded. The staff, concierge and butler treated our children impeccably and made the whole stay and experience fun and turn-key. Our Butler, Kenza even left matching Raffles Backpacks with water bottles for both of the boys on our bed upon arrival as well as some stuffed animals to play with. Service and kindness - TOP NOTCH and not to be missed.

Raffles Boston is Amaazing! Probably our #1 in the US. The property, rooms, location is absolutely top notch. However, the most amazing part of this hotel is the service and attention to detail. Every staff member (front desk, bell desk, housekeeping, Contessa, Blind duck, Spa) were among the best we have ever interacted with at a hotel. Attention to detail - when we reached our room after lunch (and post check in), not only were all bags already in the room but both suitcases were on luggage rack and a carry on was on luggage rack too. They went and got extra luggage racks and put our suitcases on it while we were not even there - that to me is amazing service. This level of detail prevailed everywhere - from making sure food orders were executed perfectly, super high quality, being check on and on and on. We also stayed at Boston Harbor hotel on this trip and visited Raffles, MO and The Newbury before choosing Raffles. Now, having experienced Raffles, do t bother evaluating anything else