Raffles Boston

This is not the Raffles you may have experienced in Singapore. While it is a 5-Star hotel, it is not at the level of the Singapore property. The beds were very comfortable, the bath amenities so-so. No bath salts for a soaking tub (sorry but this is a MUST for a 5 star hotel) ? The A/C was noisy. Kept us up. We loved our breakfast the first day, second day not so much.

Very disappointing given our high expectations. We couldn't sleep the first night due to noise, including staff speaking the in hallway, from the adjacent room. The $75 per day valet fee was not disclosed in advance and was exorbitant relative the the slow service. Finally, the pool area felt like a cheap family water park, like Kalahari or Great Wolf lodge, not a luxury spa, as multiple unattended children ran around screaming and splashing.

Normally stay at Four Seasons but wanted to try the new Raffles. Glad we did. From the moment the valets met us at the car we were pleased with every staff encounter. A beautiful lobby. Our room was a corner king & very comfortable & clean. The color palette was soothing & the room was quiet. We enjoyed drinks with friends at the Blind Duck speakeasy bar. Had brunch at The Long Bar. Beautiful views of Boston skyline. We will definitely have a hard choice next time we visit Boston.

My experience at the Raffles Hotel in Boston was exceptional from start to finish. From the moment I arrived, Stephan, the doorman, made me feel like a valued guest, greeting me warmly and with a personal touch. The level of attentiveness extended to my butler, Veleska, who provided a thorough and engaging overview of the hotel’s grounds and her role. She also went above and beyond in coordinating my tea time, making the experience seamless and memorable. The hotel itself exceeded all expectations, with impeccable service and outstanding indoor dining. The atmosphere was both luxurious and inviting, making it an ideal location for meetings or special events. Having enjoyed this stay so thoroughly, I’m eager to explore other Raffles properties, particularly when I’m traveling in Asia, as I’ve stayed in New World Makati and know the brand’s reputation for excellence. I wholeheartedly recommend the Raffles Boston for anyone looking for an unforgettable stay in the heart of the city.

NA's first Raffles has nice and spacious rooms, convenient locations, and friendly staff. However, several service lapses across departments throughout the stay make this Raffles a subpar hotel compared with Four Seasons. The front drive staff was friendly and welcoming, and check-in was smooth. However, I did not have a Meet & Greet from the butler, which is supposed to be the main selling point and differentiator. The butler communicated with me via text messages throughout the stay and answered requests promptly, which was great. I was upgraded with the FHR benefits, and the room was spacious. I loved the heated bathroom floor, which made a winter stay in Boston much more comfortable. Most controls in the room are automated through the touchpad on the wall. However, the interface was hard to use and not responsive occasionally. The AC gets loud from time to time. Now, onto the service lapses that made my experience disappointing: Housekeeping is not up to standard and seems to do the bare minimum. Upon check-in, I immediately noticed several water spots in the bathroom faucets and shower room, which I've never seen at the Four Seasons One Dalton where I usually stay. The tissue box was already nearly empty and should've been replaced. I requested extra waters before my stay, and these comments should be communicated but my waters were not replaced daily after housekeeping service. Also, my water glass was never replaced, and by day 3, they had placed that same glass full of fingerprints on the bedside table. My dining experiences were also mediocre, to say the least. I joined for breakfast daily, and on the first day, I requested no cheese in the omelet but still got cheese. On the second day, I was mistakenly given the lunch menu instead of the brunch menu, and the hostess did not know which menu was offered that day, which was highly unprofessional. Several berries on the side I ordered were rotten and molded for that meal. Moreover, they forgot to put chicken in the Caesar salad for the room service order. Most of the restaurant staff was friendly and professional. Still, I was unsure if the hotel was getting some temps because several interactions did not meet standards with the verbiage they used. Overall, these were not huge mistakes but added up to make the Raffles not a luxury stay. I hope the hotel improves its service standards that match the Raffles brand.