Raffles Boston

This is not a luxury 5 star hotel. When I arrived there was no one holding door or welcoming guests. I struggled through the heavy door in the wind with my suitcase and joined a queue. When I reached the front of the queue there was no warm welcome, no smile, no apology for waiting. The female receptionist barely spoke and was unfriendly, bordering rude. There was no offer to help with bags to my room. In the room there was an extremely loud industrial fan noise coming from outside, thee claimed the noisy was from their air system and that it was a known issue across the hotel and was the same in every room. I was woken up around 4am every morning by activity outside the windows which sounded like bottle bins being emptied. The room design is poor, there are limited plugs. Each side of the bed either had lights or a plug socket so you couldn't both use the lights and charge a phone. Multiple times I smelt food in my room, presumably from the problematic air system. Doors are noisy across the hotel with no soft close. The only positive staff interactions were with the housekeeping staff (who I just passed in the corridors) and room service who made real efforts to be friendly and warm, in stark contrast to reception. The butler service appeared to be an automated phone service - I didn't encounter anything helpful from a butler during the stay. During checkout the woman didn't speak the whole time. No acknowledgement when I said I was checking out, no warmth, no questions about how my stay was, the only time she spoke was to ask for my email address. This isn't a five start hotel and I would not stay at this hotel again.

We haven’t even arrived at Raffles Boston yet, and the level of care and attention we’ve received already has been truly exceptional. From the moment we made our reservation, the team has gone above and beyond to make sure everything is thoughtfully arranged for our upcoming stay. Their communication, attention to detail, and genuine willingness to accommodate our requests have made us feel incredibly welcomed before we’ve even walked through the doors. It’s rare to experience this level of personalized service before a stay even begins. The team has been proactive, attentive, and incredibly gracious, making sure that every detail will be taken care of and that our family’s visit will be truly special. A very special thank you to Christina, Kieran, Tomas, Maxwell, Lily, Kenza, Bruno, Titus, and the entire Butler Team. Each of you has contributed to making our pre-arrival experience feel so personal and memorable. Your thoughtfulness and professionalism have already made a wonderful impression on our family. We are now even more excited about our upcoming stay at Raffles Boston. If the pre-arrival experience is any indication of what’s to come, we have no doubt it will be an unforgettable visit. Thank you to the entire Raffles Boston team for making us feel so valued even before our arrival. We truly appreciate it and look forward to seeing you next week!

My Family recently stayed at Raffles Boston and it was an incredible experience. We came to celebrate our child's birthday and every expectation was met and exceeded. The staff, concierge and butler treated our children impeccably and made the whole stay and experience fun and turn-key. Our Butler, Kenza even left matching Raffles Backpacks with water bottles for both of the boys on our bed upon arrival as well as some stuffed animals to play with. Service and kindness - TOP NOTCH and not to be missed.

Raffles Boston is Amaazing! Probably our #1 in the US. The property, rooms, location is absolutely top notch. However, the most amazing part of this hotel is the service and attention to detail. Every staff member (front desk, bell desk, housekeeping, Contessa, Blind duck, Spa) were among the best we have ever interacted with at a hotel. Attention to detail - when we reached our room after lunch (and post check in), not only were all bags already in the room but both suitcases were on luggage rack and a carry on was on luggage rack too. They went and got extra luggage racks and put our suitcases on it while we were not even there - that to me is amazing service. This level of detail prevailed everywhere - from making sure food orders were executed perfectly, super high quality, being check on and on and on. We also stayed at Boston Harbor hotel on this trip and visited Raffles, MO and The Newbury before choosing Raffles. Now, having experienced Raffles, do t bother evaluating anything else

This exceptional hotel is conveniently located in the Back Bay Area, just a short walk from renowned luxury stores. Upon entering, guests are enveloped in a warm and welcoming ambiance. I visited for a massage and high tea, and the experience was nothing short of transformative. The decor evokes the elegance of the Art Deco era, creating a serene and soothing atmosphere. For the high tea, the setting exudes opulence and sophistication. The hotel boasts an outdoor terrace that serves as a dining area for their restaurant, offering breathtaking views. The spa, situated on the lower level, is highly recommended for a rejuvenating massage. It is an essential experience for any guest. The hotel is pet-friendly and welcomes service dogs. We intend to return to this establishment in the future.