The Ritz-Carlton, Boston

I chose to spend my birthday weekend in Boston in this Hotel. It was my first time in Boston as well so I wanted it to be special and memorable. First of all, my sincere thank you to Caren Simmons for our excellent accommodation. The Hotel is  conveniently located near the shops and restaurants, a couple of minutes walk to the Boston Common. It is well maintained despite its old age. The executive suite was spacious and clean. Turn down service was very thoughtful.  Bottled waters were always refilled. The room service was efficient. The bed was comfortable. Sheets felt luxurious. Toiletries were, as usual, my favorite. The breakfast and dinner experience, in terms of food, was just average. The portion was adequate, however, the flavor was not exceptional. The restaurant staff, especially Halima, were all great, attentive and professional. Halima always made us feel welcome. She always had a smile on her face. Our only negative experience was upon check in. Since our room was not ready when we checked in around 11am, we were told by the gentleman that checked us in that he will give us a call but we never received a call. We had to call instead.  Some of the front desk staff was not as warm and welcoming as the others. The concierge was efficient and readily available to assist. .

Nice location and decent sized rooms But the furnishings and amenities are really quite basic and do not meet the ritz Carlton standards, feels like an old Westin at best

We are loyal RC guests, and have stayed at this location several times. This time was a miss. $780 for a king suite, which was missing several key amenities, including a coffee maker in the room (although there was a sign where coffee should have been). There was no QR code for in room dining, and no way to order in the Marriott app, so we didn't order. The doormen were friendly, but after removing the luggage from our rental car, they made no effort to bring the luggage to our room. We were on our own. When we went to register, we noticed a coffee urn next to the desk. I said, "Oh look, coffee!" No, I was told, it was hot cider. Also good, but the agent told me they were getting ready to take it away. So, too bad for us. The registration agent had no clue that we were repeat guests, and was surprised when I told her we'd stayed there many times before. This was our fourth or fifth visit. Once we got to our room, we had no less than three unwelcome entries by staff members who did not knock prior to using their keys. Just a really bizarre series of missteps that, for a premium price, delivered a truly "meh" experience.

We enjoyed our time here as a home base for a visit to Boston. The service was very friendly. The room was clean and had everything we needed. The location is fantastic, less than a 5-minute walk to both the Boylston Station (green line) and Chinatown Station (orange line). The Ckib access was well with, pricing a nice place to chill out, plus food and snacks throughout the day. Lunch was sandwiches, soup, cheese, salad, etc. Dinner was chicken, potatoes, broccolini, cheese. Breakfast was oatmeal, eggs, bacon, yogurt, fruit, muffins, bagels. Late night dessert had 3 options. And then constant popcorn, cookies, chocolates, granola bars, soda, wine, liquor, beer. A fantastic experience all around.

I stayed in boston at the W for a doc appt, they scheduled heart surgery. A Week later so when I came back I booked the ritz because I thought it would be a better recovery. I called ahead asked for a quiet room and told them I am a titanium member and asked for a bigger room as my kids are coming. I should get automatic upgrade based on my level. The staff was not like the ritz normally treat us. They were dull, not helpful and gave me a loud room with no upgrade. At the w down the street I got upgraded and the beds weren’t double beds. I have been to ritz all over and this is the worst service I have ever had. No welcome gift, just below average. I almost want to switch to the w because I know they will take care of me.