The Ritz-Carlton, Boston

Nice location and decent sized rooms But the furnishings and amenities are really quite basic and do not meet the ritz Carlton standards, feels like an old Westin at best

We are loyal RC guests, and have stayed at this location several times. This time was a miss. $780 for a king suite, which was missing several key amenities, including a coffee maker in the room (although there was a sign where coffee should have been). There was no QR code for in room dining, and no way to order in the Marriott app, so we didn't order. The doormen were friendly, but after removing the luggage from our rental car, they made no effort to bring the luggage to our room. We were on our own. When we went to register, we noticed a coffee urn next to the desk. I said, "Oh look, coffee!" No, I was told, it was hot cider. Also good, but the agent told me they were getting ready to take it away. So, too bad for us. The registration agent had no clue that we were repeat guests, and was surprised when I told her we'd stayed there many times before. This was our fourth or fifth visit. Once we got to our room, we had no less than three unwelcome entries by staff members who did not knock prior to using their keys. Just a really bizarre series of missteps that, for a premium price, delivered a truly "meh" experience.

We enjoyed our time here as a home base for a visit to Boston. The service was very friendly. The room was clean and had everything we needed. The location is fantastic, less than a 5-minute walk to both the Boylston Station (green line) and Chinatown Station (orange line). The Ckib access was well with, pricing a nice place to chill out, plus food and snacks throughout the day. Lunch was sandwiches, soup, cheese, salad, etc. Dinner was chicken, potatoes, broccolini, cheese. Breakfast was oatmeal, eggs, bacon, yogurt, fruit, muffins, bagels. Late night dessert had 3 options. And then constant popcorn, cookies, chocolates, granola bars, soda, wine, liquor, beer. A fantastic experience all around.

I stayed in boston at the W for a doc appt, they scheduled heart surgery. A Week later so when I came back I booked the ritz because I thought it would be a better recovery. I called ahead asked for a quiet room and told them I am a titanium member and asked for a bigger room as my kids are coming. I should get automatic upgrade based on my level. The staff was not like the ritz normally treat us. They were dull, not helpful and gave me a loud room with no upgrade. At the w down the street I got upgraded and the beds weren’t double beds. I have been to ritz all over and this is the worst service I have ever had. No welcome gift, just below average. I almost want to switch to the w because I know they will take care of me.

A short two-night stay. The busy lobby and greeting were a bit impersonal - for a Ritz-Carlton, I felt that a more personal, warm touch could be provided. The room was large, clean, but again I found it quite sterile in design. The hotel is not by any means bad, and the location is excellent, but it seems very corporate in nature and lacks the true luxury touches that would really make a stay stand out. Stay here, and you will get a consistent quality, but nothing that is really special compared to other luxury hotels, and Ritz-Carlton’s that I have stayed in.