The Ritz-Carlton, Boston

My family and I stayed at the Boston Ritz in July as part of a family vacation. To say the least, we don't recommend this hotel at all. We tried to remedy all our issues in a timely manner by speaking to personnel, but had poor experiences all along the way. Upon check-in, we were convinced to add the VIP lounge access to our stay. This lounge is essentially their version of the Elite club lounge that is usually included as part of any other Marriott property stay for elite level Bonvoy members. After we settled into the room, my wife checked out the lounge to find that the food was a stale-looking tray of fettuccine alfredo...and not much else. We promptly called the front desk and had them remove the lounge from our stay that night. When we were leaving the hotel (via a ride share app) at the end of our stay, our driver parked in front of the adjacent Ritz "residence" lobby so we could load up and leave. She did this to avoid blocking the one lane road otherwise. The door man for the residences immediately began verbally assaulting our driver, who was a woman of European decent. I'm sure he wouldn't have done that to a man or a non-immigrant. I politely tried to reason with the man, who then turned his ire at me even though I told him I was checking out of the adjacent hotel. He didn't care - the pull off wasn't for hotel use. He continued mouthing at me and the driver until we left despite me remaining cool I immediately called and tried to speak to a manager, but had to leave a message for a call back, which never came. I had to call back myself when I finally spoke to someone who was on duty (not the manager). They gave me points on our account, but it was paltry compared to the experience we had at checkout for this incident and the one below. Immediately after this horrible loadout experience, we noticed that the lounge hadn't been removed ($300/night). So we called back while on the way to the airport and spoke to a person who said it'd be removed. However, there was never any credit applied, so I had to go to the trouble of disputing the charge through my credit card, which finally resolved the issue. Based on these combined experiences, I would not recommend the hotel. Despite being in a good location, the service doesn't live up to that of a Ritz, a Four Seasons, or any other high-end hotel chain.

I stayed at the Ritz Boston on three separate occasions in July. It isn’t the newest or fanciest Ritz but the service is top notch. By my third trip they already had a kettle and tea in the room by the time I arrived since they remembered I like tea from my previous stays. Each time they had a standard fruit plate as an amenity. Concierge was very helpful with last minute reservations. My last room was upgraded to a park view. The water pressure is insane. The hotel is an 8 minute walk from Ostra, which is an excellent seafood restaurant. For solid service, I stay at the Ritz Carlton Boston.

Excellent luxury hotel for our family of 5. Children’s gifts upon arrival made them feel extra special. Club room is great. Right across from Commons.

I chose to spend my birthday weekend in Boston in this Hotel. It was my first time in Boston as well so I wanted it to be special and memorable. First of all, my sincere thank you to Caren Simmons for our excellent accommodation. The Hotel is  conveniently located near the shops and restaurants, a couple of minutes walk to the Boston Common. It is well maintained despite its old age. The executive suite was spacious and clean. Turn down service was very thoughtful.  Bottled waters were always refilled. The room service was efficient. The bed was comfortable. Sheets felt luxurious. Toiletries were, as usual, my favorite. The breakfast and dinner experience, in terms of food, was just average. The portion was adequate, however, the flavor was not exceptional. The restaurant staff, especially Halima, were all great, attentive and professional. Halima always made us feel welcome. She always had a smile on her face. Our only negative experience was upon check in. Since our room was not ready when we checked in around 11am, we were told by the gentleman that checked us in that he will give us a call but we never received a call. We had to call instead.  Some of the front desk staff was not as warm and welcoming as the others. The concierge was efficient and readily available to assist. .

Nice location and decent sized rooms But the furnishings and amenities are really quite basic and do not meet the ritz Carlton standards, feels like an old Westin at best