The Ritz-Carlton, Boston

As a Titanium member, I was extremely disappointed with this hotel. The staff was very kind and friendly- especially the bartender and front door staff. While the room was clean, the hotel is dated. This is by far not at the level of the Ritz brand or the price you pay to stay at a Ritz. The one thing that was a very big "will never stay here again" is the controlling of the room temperature. While there's a thermostat, you clearly have no control over it. No matter the temperature you set it at, the temperature in the room stayed at a toasty, stale, 72 degrees. No air movement. For the price I pay to stay at a Ritz, if I want to make the room arctic I should have that control. If you're looking for Ritz, JW or even Marriott quality- stay somewhere else.

This was a great trip we had as a family with a 5 and 1 year old! Ms Deena in the club lounge was particularly helpful as was all the club lounge staff. Everything was taken care of. The only thing that drove me a bit crazy was there was old dried up contact lens on the floor of the bathroom despite me asking housekeeping to clean it a few times. Would highly recommend this property due to the location, friendliness of the staff and fantastic rooms

Beware. Unfortunately it’s a Ritz that doesn’t live up to the brand’s reputation. Broken thermostat in our room - stuck on freezing cold temperature with a fan on and off all night preventing a good night of sleep; stained pillowcases; holes in the worn out fitted sheets; the best was being told to open a window if we were cold. They offered to move us but it would be in two hours which would put the move at 11pm. Ha. For the price point of this hotel our room conditions were unacceptable.

Kindly send this email to the hotel mgmt. This is NOT a ritz Carlton by any stretch of the imagination. I have stayed in over 500 nights of Marriot properties during my bonvoy membership. Most of them ritz properties around the world. I have never ever written an email or made a complaint. I arrived on Sunday afternoon. One person checking in guests while a group of 10-12 were waiting for the man. He was doing his best. Normally there’s a line for bonvoy elite members. None at this property. I get to the room and see the bathroom is more empty than an extended stay America’s or motel 6. One soap and shampoo dispensers on the shower. Insane for a ritz. Then to my utter shock i realize that the hotel has no mini bar or snacks in the rooms. Per multiple employees they were removed as it “cost the owner over $500,000 a year”. Thats a direct quote. How do you have the audacity to call this a Ritz Carlton charge over $1000 a night. Absolutely shocking. The nightly rate here should be $199-$249. Appreciate this email being sent directly to the hotel management. I would highly suggest removing this as a ritz. Make it a W or maybe Marriot. Thanks.

My wife and I visited the Boston region for our 10 year anniversary. As Marriott status members, we stayed a night at the Ritz-Carlton (Ritz) and oh my it did not disappoint. First, I want to recognize Brian at the front desk for the excellent service, warm welcome and honoring my wife and I for our special occasion. Brian went way above and beyond, exceeded expectations to make our time there the absolute best. We shared laughs, history (about the first Ritz property ever, local area, etc.) and great food. This interaction was very pleasant and got our trip started off on the best note. Now as far as the stay, we enjoyed many amenities the Ritz has to offer from the club lounge, the location, food/room service, and concierge services. All 5 star interactions. Everyone went above and beyond to deliver exceptional service and everyone seemed to know it was our special anniversary so thank you Ritz staff. In closing, again special thanks and recognition to Brian, you are a true gem and an asset to the Ritz brand. Service like you delivered is why I continue to be loyal to the Ritz and why I am an Bonvoy Ambassador member with Marriott and why I will continue to be loyal to the Marriott brand. Thank you!!!