W Boston

WOW!!!!! is all I can say about the service, food quality and terrific room. Had not stayed at a W Hotel so, were a little iffy. Fear not!!! Bri behind the check in desk is a consumate professional, every detail taken care of. The What ever When ever desk absolutely KNOWS Boston and who to show you the town. Anything from food tasting to private guides, mulitple suggestions were made. A real asset! This hotel goes beyond "service". Handily located steps from Boston Common it is a great base for pretty much anything you would like to experience.

Dear [Manager Name/Guest Services Team], I am writing to share how much I enjoyed my recent stay at the W Hotel in Boston. The location and atmosphere were fantastic, and the customer service was truly outstanding. We had both breakfast and dinner at the hotel, and the quality of the food was excellent. Throughout our stay, the entire staff made us feel welcome and comfortable, attentively assisting us with anything we needed right away. Thank you for a wonderful experience. Best regards, Carl Welch

Excellent Service Recovery Made the Difference My stay at the W Boston initially got off to a rough start, but Ross at the front desk completely changed the direction of the experience. He listened, took ownership of the problem, and stayed involved until it was fully resolved. That kind of personal accountability is becoming increasingly rare in hotels, and Ross deserves recognition for handling the situation so professionally. Although the hotel does not have an executive lounge, the Marriott Bonvoy Platinum benefits were handled well and helped make up for its absence. Elite status felt recognized and appreciated. The hotel itself has the lively, contemporary atmosphere expected from the W brand. A hotel stay is often defined by how the staff responds when something goes wrong. Ross handled the situation exactly as it should have been handled and ultimately left me with a very positive impression of the property. I would certainly return to the W Boston.

We stayed here during the World Cup and as an example of just how fabulous the front desk staff were- someone actually researched “ the best ice cream shop for kids in Boston” for me ( I was staying on my own with my two young daughters) and whatsapped me reccomendations. My daughters also came away with free chocolates every day! We loved this hotel, great size room and great location

Great location! Clean rooms. Breakfast food was very good! I had the french toast and bacon. Has a great valet, drop off and pick up area