St Julien Hotel & Spa

Hotel stays are subjective, but I’ve stayed at the St. Julien hundreds of times as I use it as a homebase for a great deal of travel out of Denver. For me it’s not just the best hotel in Boulder, it’s the best hotel in Denver/Boulder area: Pros: Exceptional staff. Be nice to them they are great! Amazing views and amazing atmosphere inside the hotel. Great pool and spa. Exceptional in room dining. Huge bathtub in every room and, while AI summary says some people have complained of noise, I honestly don’t see it and I’m hyper noise sensitive. The rooms are quiet and calming. From the owners to GM to from desk to housekeeping and valets, everyone there is top notch. It’s also a great value for the quality of stay. Best location in Boulder. Cons: The rooms could use an upgrade. The work desk and chair in the room are old and not adjustable so unless by chance you are the right height it’s not great for working. The TV is really low on the wall versus most hotels such that it’s hard to watch in bed. Not a huge deal they have comfy lounge chairs with foot rests in most rooms. And they recently got all new mattresses. Certainly they are high quality and this is going to be very subjective — their previous ones were soft and for me like sleeping on a cloud. The new mattresses are very firm (to me). If you like soft this might be an issue for you but hotels are in no win situations here, I personally think they should always just get a 5/10 softfirm and split the difference. They didn’t in this case but many will like them and they should soften up some over time. Overall great people, atmosphere, attention to small details that matter. I highly recommend.

Awful over priced cramped. Would not return.

Loved our brief stay at the St. Julien. Such a great location close to Pearl Street, shopping, dining, etc. Rooms are lovely with comfortable, four poster beds. Staff including front desk, housekeeping, and valets are very helpful and friendly. Lobby is SO fun at night with live music, dancing, and endless espresso martinis! Love the St. J!

I chose this hotel because of its reputation as one of Boulder’s nicest properties, which made what happened especially disappointing. While staying here, my son and his friend were using the spa facilities when their wallets were stolen from the cubby area. A police report was filed immediately, surveillance footage was reviewed at the stores where the credit cards were later used, and law enforcement has since identified a suspect and is actively searching for him. I understand the wallets were not placed in a locked locker, and I acknowledge that wasn’t ideal. That said, theft occurring in a hotel spa is serious regardless, and unfortunately what stood out most was not just the incident, but the response. To be clear, the hotel’s security manager was helpful, concerned, and apologetic, and handled the situation appropriately. In contrast, the assistant manager on site that evening was dismissive, showed no empathy, and offered no apology. The situation felt minimized rather than handled with professionalism. For a hotel at this level, that response was surprising and disappointing. I ultimately chose to leave early rather than remain for my final night. This review is less about the theft itself (which can happen anywhere) and more about how it was handled. A calm, empathetic response would have gone a long way.

Amazing customer service including in the spa where I purchased a beautiful coat. The manager, Jessica, was very helpful