Kimpton Armory Hotel

We were so excited to stay here! Got to the hotel. Hard to find parking. Valet was busy. The gal at the front desk said our only option was valet due to the downtown location. Meanwhile after checking in, we walked by a parking garage one block east with plenty of room to park. Elevators were dirty. Our hotel room bathroom fan was clogged with dirt. Shower pan was grimey and tile stained with mildew. Went to the rooftop pool and all gray sofas were stained with food and dirty. The glass surrounding the pool was so water stained you couldn’t even look out at the gorgeous views. For the price, it’s so not worth it. Definitely not a 4 star hotel. At most, a 3 star with 5 star pricing. Very bummed.

If you want people to join your rewards program and feel appreciated at your hotel --It would be nice to be recognized by my actual name since I was staying for 5 nights. Welcome Catherine! was on my TV for 5 days - My name is Joan. I told the front desk but the ladies were really clueless. Nothing changed. A/C did not work until we complained day 4. The restaurant is really good.

My family and I arrived at the Armory after hiking for 4 days in Glacier National, a 5 hour drive away. My reservation for 2 rooms, confirmed by IHG 2 days earlier, was somehow switched to 1 room. (My reservation was later confirmed ny IHG, after the fact - no help tho) The worst thing about this experience was the lack of help and understanding from the receptionist as well as the manager. The receptionist was extremely condescending, repeatedly stating that I had cancelled 1 of the 2 rooms - we are a family of 6 - why would I cancel a room!! I showed her the email and original reservation email stating that we had 2 rooms reserved. No confusion or doubt about it. She lacked any caring or concern for HER customers. She kept saying that I had cancelled the room. The manager stated the same thing!! Despite showing the email trail of info fully showing my reservation for 2 rooms, they lacked empathy and hospitality. It was obvious that the receptionist had "prepared" the manager for the interaction with us. They could not have been less helpful or understanding to this situation - stranded, tired family of 6!! The hotel was fully booked so we had to leave and try to find hotel rooms on July 4th weekend. We were not happy to say the least. We were lucky to find accommodations that were not far away and were able to have a nice stay in Bozeman, no thanks to IHG and Kimpton. I have stayed at other Kimpton hotels and found the stays to all be wonderful, with super helpful staff. Not this place. Unbelievable lack of hospitality! Unbelievable condescension! Unfriendly and unhelpful!! Beware......

When we arrived at the Armory we found it really difficult to park out front as the hotel was super busy, due to the July 4th weekend. Once inside feeling slightly stressed due to the situation outside and with two dogs and luggage, I was met by Taylor who was the most friendly upbeat person I’ve ever been greeted by at a hotel, she checked us in, explained all the amenities and totally made me feel better about our stay. We were allocated a one king studio, which was really nicely decorated, the bathroom was immediately on the left as you entered, it was nice but nothing special, it had a large cubicle shower and really nice toiletries. The shower could have used some mildew and mould remover around the seal of the shower at the bottom. A small closet was to the left of the bathroom, which had a safe, lovely bathrobes and slippers. The main part of the room featured a really comfy king size bed, two side cabinets, a large tv and a cabinet featuring drawers and a mini bar. Behind a dividing wall, was another tv and a sofa, which really needed cushions as the arms were hard as hell. There was also a writing desk and chair. Overall the room was really nice, and with a great amount of space, especially as we had two dogs. Incidentally Kimpton are one of the few hotel brands who still don’t charge for pets, they did however have a $35 per night resort fee for the amenities which we never used, and $45 valet charge. The valet guys were really good and very friendly. All in all we enjoyed our stay at the Kimpton, the only reason I didn’t give 5 stars was the pinky mildew and mould on the shower, which for this calibre of hotel should be noticed and dealt with.

Is this a very nice hotel in Bozeman. It's very clean. The staff is very helpful and accommodating. The room is spacious and the beds are very accommodating. But Bozeman is one sleepy nothing to do kind of place other than a place to visit yellowstone.