Kimpton Armory Hotel

When Meg checked us in, she informed us that our room type was changed from a king to two queen beds with a view. Our room was 807 and around 9 pm I heard faint music, possibly from the bar on the 9th floor. Any noise issues when I had a 5 am wake up call for a 7:30 flight isn’t ideal. We were given a $100 credit for the room type change. We ate at the first floor restaurant and Samantha was an excellent waitress. At checkout there was confusion over the credit and we had to call and straighten it out. Just an FYI, the pool is a square and is more like a large spa than a lap pool.

Decent stay overall, but not without hiccups. Room could’ve used a deeper clean, and we were bummed the rooftop bar was randomly closed one night—our main reason for booking! Dinner in the restaurant hotel, Fieldings, was beyond sub par. Staff was friendly, but the details matter. 3 stars. There were other hotels of lower ranking that seemed much more put together than this Kimpton.

We were so excited to stay here! Got to the hotel. Hard to find parking. Valet was busy. The gal at the front desk said our only option was valet due to the downtown location. Meanwhile after checking in, we walked by a parking garage one block east with plenty of room to park. Elevators were dirty. Our hotel room bathroom fan was clogged with dirt. Shower pan was grimey and tile stained with mildew. Went to the rooftop pool and all gray sofas were stained with food and dirty. The glass surrounding the pool was so water stained you couldn’t even look out at the gorgeous views. For the price, it’s so not worth it. Definitely not a 4 star hotel. At most, a 3 star with 5 star pricing. Very bummed.

If you want people to join your rewards program and feel appreciated at your hotel --It would be nice to be recognized by my actual name since I was staying for 5 nights. Welcome Catherine! was on my TV for 5 days - My name is Joan. I told the front desk but the ladies were really clueless. Nothing changed. A/C did not work until we complained day 4. The restaurant is really good.

My family and I arrived at the Armory after hiking for 4 days in Glacier National, a 5 hour drive away. My reservation for 2 rooms, confirmed by IHG 2 days earlier, was somehow switched to 1 room. (My reservation was later confirmed ny IHG, after the fact - no help tho) The worst thing about this experience was the lack of help and understanding from the receptionist as well as the manager. The receptionist was extremely condescending, repeatedly stating that I had cancelled 1 of the 2 rooms - we are a family of 6 - why would I cancel a room!! I showed her the email and original reservation email stating that we had 2 rooms reserved. No confusion or doubt about it. She lacked any caring or concern for HER customers. She kept saying that I had cancelled the room. The manager stated the same thing!! Despite showing the email trail of info fully showing my reservation for 2 rooms, they lacked empathy and hospitality. It was obvious that the receptionist had "prepared" the manager for the interaction with us. They could not have been less helpful or understanding to this situation - stranded, tired family of 6!! The hotel was fully booked so we had to leave and try to find hotel rooms on July 4th weekend. We were not happy to say the least. We were lucky to find accommodations that were not far away and were able to have a nice stay in Bozeman, no thanks to IHG and Kimpton. I have stayed at other Kimpton hotels and found the stays to all be wonderful, with super helpful staff. Not this place. Unbelievable lack of hospitality! Unbelievable condescension! Unfriendly and unhelpful!! Beware......