Chateau On The Lake

The Chateau cancelled our 2 Direct Lake View, Ambassador Suites which were reserved in March 2025 due to the hotel over booking after I called 2 days prior to confirm and received confirmation e-mails. They called when we were 15 minutes away after driving 4 hours with 2 small children to tell us that our rooms were cancelled. Upon arriving at the Chateau's front desk, the front desk asst. manager was very matter of fact stating that we were not the only people who were cancelled which was not helpful at all. Kelly, the front desk manager was extremely apathetic and unapologetic, and obviously the new face of the Chateau Management. We've stayed at the Chateau for 25 years, now bringing another generation to Tablerock Lake to make memories there. However, we will never attempt to stay at the Chateau again and have never experienced such poor customer service! After reading some other reviews, the Chateau is obviously not the same caliber of hotel that it has been in the past which is very sad since the location is beautiful. We eventually found an Airbnb which was great however, after a very stressful day. Extremely Disappointing!

A main water line broke and we were out of our room for 2 hours because of it. Emergencies can't be helped, but the few staff present were completely unprepared and seemed untrained in what to do in that situation. Security stood around not securing or evacuating anyone. It's been 3 days and no one has called or emailed to check on our well-being. The hotel should gift us and everyone else staying there the night of August 2nd, a complementary room to attempt to make this right.

The Chateau was more than I was expecting! The beds were comfortable, room was clean, hotel was clean, breakfast at the restaurant was affordable and my omelette was delicious! The pool was a wonderful experience with poolside drink service, loved the fire pit and OMG the view and sunset was breathtaking! Can’t wait to come back ❤️

Loved, loved, loved this resort. The outdoor pool was amazing! Loved all the amenities and the views were spectacular. I have been to so many amazing resorts but I loved this. And by the end of the week I felt like I knew so many other families and like we were a small community! This is a such a great family resort. It’s close to everything and the views are the best park! Highly recommend.

I was there for a business function and had a car full of materials to get inside. Bishop helped me get everything close to my meeting rooms as well as into my room. He was extremely helpful and an absolute pleasure to meet!