Chateau Elan Winery & Resort

This place is beautiful! We were only there 24 hours but it felt much longer! It’s tranquil and you can walk all over the grounds! We lounged by the pool/hot tub for hours! The gym was excellent! They have a winery, coffee shop, beautiful pool and spa! There are many choices for food/drinks! The staff was excellent! Virginia Wells was OUTSTANDING! She was so warm and helpful! I can’t say enough great things about this place! We were totally rejuvenated after staying here! Run to this place!

I had such a wonderful wine tasting experience at Château Élan thanks to Kai! She was incredibly knowledgeable, sweet, and attentive the entire time. You can tell she truly knows her stuff and loves what she does. She made the experience engaging, fun, and top-notch from start to finish. Highly recommend asking for Kai if you want your tasting to be unforgettable!

After entrusting this property with significant occasion, investing over $75,000 for my weekend events- I have send several emails to chateau elan and HEI Hotels management staff and still waiting on an itemized bill. This seems like a simple request since the charge has already appeared on my card. How can you charge someone but have difficulty providing an itemized statement of the charges? My poor experience includes unfulfilled expectations, delays, and an overall lack of responsiveness. Given the magnitude of my event and the expense, the timeliness and accuracy of this documentation is not only a matter of good service but also of professional accountability. The extended delays and lack of communication are unacceptable, particularly for a resort that claims a luxury reputation and stature. My disappointment lies not only in the administrative inefficiencies but also in the broader sense of inattentiveness I experienced as a valued guest. For an event of this size and importance, I expected a seamless, attentive, and professional level of service. Regrettably, that was not delivered. From check in, the staff couldn’t event find my reservation. We had over 20 rooms booked for my event and you don’t have the guest of honor listed on the correct room? Couldn’t even find my name even though my name was listed on the block of rooms. If you are looking for a resort that can handle a large scale event, look elsewhere. The event team is operating with limited staff with limited knowledge. The cost of their product is not reflective of the level of service. They want to be a Ritz Carlton but offer Days Inn service. I couldn’t even get the room (presidential suite) cleaned daily at a decent time and then had to continue to ask for towels or replenishing of items. As of this post I am STILL waiting for a response from their executive team or staff after SEVERAL. The email signature line still list a general manager name and contact information that is no longer with the company and hasn’t been for almost a year. I can go on and on about over charging and under promising but I will stop here. Look for another venue for your special occasion if you want a positive experience, Chateau Elan is par at best. At the very least be responsive to a guest that brought to your establishment over $100,000 in one weekend. I can’t imagine how they treat a normal weekend guest. Highly disappointing!

We had such an Amazing time, it was better than we even expected it to be. We enjoyed a couples massage, hydro facials, body scrubs, halo sauna, hot tub and also the pool. We left feeling refreshed, energized and just total bliss. We enjoyed ourselves Soo much we will be making this a monthly visit. The wine tasting was excellent and Every meal we had was fresh and Amazing. 12 out of 10!!

The room reeked of mildew and water damage. Disgusting. I was told that is was the only unoccupied room at the hotel, surely a lie.