Chateau Elan Winery & Resort

I decided to celebrate our 22nd wedding anniversary at Chateau Elan. Let me begin by saying that I have stayed in some beautiful places, to include Washington DC, Napa, Rome, Paris, Capri, etc., so I have some knowledge of exceptional experiences and services offered at award-winning and beautiful wineries/resorts/hotels. Based on this knowledge, I believe the experience offered at Chateau Elan to be overpriced. The grounds are undoubtedly beautiful and that initially set the tone for what I believed would be a phenomenal experience. As we were hungry upon arrival (Friday afternoon), my husband and I went to the Marc Restaurant. The portion sizes were smaller than expected, no sides provided, and the quality of the items were not top tier (IMO). I also encountered an issue causing me to send an item back to the Kitchen. What ultimately surprised me is that item was not removed from the final bill. On a more positive note, the mushroom ravioli and the creme brulee were delicious. After dinner, we enjoyed quiet time sitting around the beautiful fire pit area. The suite was also beautiful (although the view of the roof left much to be desired and this information was not provided when we booked the suite) and the full winery tours were completely unavailable for guests of the inn for Saturday and Sunday. There weren't a lot of other options of things to do on-premises, so I spent all Saturday in the suite. That Saturday morning, I ordered in-room dining. I specifically ordered 2 omelets, toast, breakfast potatoes, 6 cups of juice and fruit. The food was supposed to be delivered within 45 minutes to 1 hour. I ordered the food at 9:37 am, and it didn't arrive until 10:54 am. The omelets were dry, we received no toast, no ketchup for the potatoes or butter/jam for toast that was supposed to have been delivered, and the food was "close to" cold (we were provided with salt and pepper). Our bill was approx. $140! I have no issue paying this amount for a delicious meal, but when it isn't...and after paying $230 for a so-so meal the previous evening... Further, the in-room dining for lunch wasn't much better. That evening, as we had been so disappointed with the food, we ordered Jersey Mike's sub sandwiches for dinner. By now I'm sure you can tell our goal was not to leave the premises for the entire weekend, but that did not work out very well. Finally, before we checked out, the housekeeping staff were trying to rush us out of the suite early when checkout wasn't until 11:00 am. The checkout experience was quick and easy and the car show on Sunday was an extra added treat. We enjoyed that immensely. I have heard great things about the spa, but I did not utilize this service during our visit. Overall, based on our experience at Chateau Elan, I would have to say that I would not personally recommend it to others. I believe a day trip for a wine tasting and maybe a sunset viewing experience would be fantastic, but not an overnight stay or for their version of fine dining. There are so many other options in and around the Atlanta area for fine dining.

Not at all what I expected. Noise at night prevented good sleep. Screaming children and party guests Food service poor. Quality and delivery not as expected. Rooms in our group had roaches and gnats Understaffed. A resort that seems to not be able to deliver on promises.

It was our Anniversary celebration - the hotel room (308) that we stayed is dated. Renovation and updating definitely needed. There are no smart TVs (could not use my Netflix acct, etc), and guest must to pay $24.99 to watch extremely old movies??? Chateau you can do better than average!!! The curtain would not close properly - however, maintenance took care of that issue immediately. The food was ok, not fantastic. For the price paid, we were anticipating an overall WOW experience - that did not happen! Many Hilton properties and other luxury hotels exceed the Chateau Elan experience. We would not spend the night again. The Staff overall excellent. Note: The Spa experience was also excellent!

Overall the facility is lovely and we had a delightful weekend. However the prices are quite high for the facility. $28.00 daily self parking is ridiculous combined with resort fee of more than $45.00.

Grown and Sexy atmosphere with plenty of firepits to keep warm in the winter months, which we love. If you stay, you may get a bottle of wine upon arrival, but I'm not sure, but ask about that deal.