Chateau Elan Winery & Resort

Absolute amazing time!! We were celebrating our 25th anniversary. The hotel and grounds are beautiful! The winery tour was great. The food was delicious! We will be back.

We recently experienced our first overnight stay at the Spa at Château Élan, and sadly, it didn’t live up to the refined, high-end getaway we were anticipating. When we arrived, we headed straight to the Spa reception to check in. Though the staff greeted us warmly, they seemed genuinely caught off guard by our overnight booking. Even after presenting our confirmation, they appeared unsure of the process and mentioned they needed to “send out a message” to determine where we were staying. It gave the impression that the team might be just as unfamiliar with the procedure as we were. Following our massages—which were adequate though not extraordinary—we returned to the desk and spoke with a different staff member who, again, appeared unprepared. She wasn’t aware of our reservation or the whereabouts of our luggage. After waiting without a clear explanation, we found another staff member who eventually located our room assignment, informed us that our bags had already been delivered, and provided us with our keys. Walking to our room, we couldn’t help but notice that the hallway’s focal point was a large housekeeping cart surrounded by trash bags and supplies. Lit up at the end of the corridor, it was hard to miss—and remained in place for the entirety of our visit. For a setting marketed as luxurious, it was a disappointing visual. That evening, we had dinner plans at the Versailles restaurant, located within the Inn. Our GPS guided us to the rear of the Tasting Room, and after some confusion, we had to ask for directions. When we finally arrived, the space was surprisingly empty for 7 p.m., and its bright, cavernous atrium felt more reminiscent of an airport concourse than a fine dining establishment. The elevated prices combined with the lackluster ambiance prompted us to dine elsewhere. Breakfast the next morning at Fleur de Lis was another missed opportunity. We waited at the host stand with another couple for over five minutes, with no one in sight to greet or seat us. Eventually, I approached the front desk to request assistance. Once again, while the food was enjoyable, the level of service didn’t reflect the upscale expectations that came with the cost. Before departing, we scheduled a wine tasting for 11 a.m. While waiting for the tasting room to open, we noticed the outdoor seating area was still littered with used glasses from the night before, and the furniture was left in disarray. It was clear the area hadn’t been tidied up for the new day. In short, while every staff member we encountered was polite and welcoming, the overall organization and attention to detail were noticeably lacking. For the price we paid, we anticipated a smooth and polished stay. Unfortunately, what we received felt more like a budget experience dressed in luxury branding. We left feeling underwhelmed and will likely look elsewhere for a truly high-end spa retreat in the future.

We recently stayed at the Spa at Chateau Elan for the first time and, unfortunately, it fell short of the luxury experience we were expecting. Upon arrival, we went directly to the Spa front desk to check in. While the staff was friendly, they seemed genuinely surprised that we had overnight reservations at the Spa. Despite showing them our confirmation, they appeared unsure and mentioned they needed to “send out a message” to verify where we’d be staying. It gave us the impression that the team was just as new to the process as we were. After our massages—which were satisfactory—we returned to the front desk and interacted with a different staff member who was similarly unprepared. She seemed unaware of our reservation or where our luggage was. After some time waiting without a clear answer, we approached another desk, and finally someone located our reservation, informed us that our luggage was already in our room, and provided our room keys. The long hallway to our room featured a cleaning cart, trash bags, and supplies stationed prominently at the end, lit dramatically like a stage. It remained there our entire stay and was the first and last thing we saw each time we came or went. It really detracted from the ambiance of what’s supposed to be a luxury environment. For dinner, we had reservations at the Versailles restaurant, which turned out to be inside the Inn at Chateau Elan. GPS brought us to the back of the Tasting Room, and we eventually had to ask for help to find our way. When we arrived, the restaurant was nearly empty despite it being 7pm, and the atrium setting—with its bright lighting—gave off more of an airport terminal vibe than a fine dining experience. After seeing the very high prices and lack of atmosphere, we chose not to dine there. The next morning, breakfast at Fleur de Lis was another letdown. We stood waiting with another couple at the host stand for over 5 minutes without anyone acknowledging us. Eventually, I had to go to the front desk to ask for someone to help us. Again, the food was good, but the service and attentiveness were not in line with what we expected for the price point. We wrapped up our stay with a wine tasting at 11am, but while waiting for the tasting room to open, we noticed the grounds still had empty wine glasses from the night before and furniture was left out of place. It seemed the space hadn’t been refreshed or cleaned up for the day. Overall, while the staff was consistently friendly, the service was disorganized and the overall experience lacked polish. At the price point we paid, we expected a seamless and truly luxurious stay. Instead, it felt like we paid "champagne prices" for "soda water" service and amenities. Regrettably, we won’t be returning and felt the experience did not match the cost.

Overall all average. Or perhaps the minimum necessary. Valet was great but after that definitely down hill. Housekeeping not helpful or reliable. internal communication poor. Management interested in assuring minimum necessary service only. Not worth the cost, I am sure there better local options

This is a must on your visit to Georgia! Everything and everyone here was wonderful. Spa was amazing and folks really stopped to check in on you and help or say hello at every location. I have been to spas all over the world (Paris to Sonoma) and I would say this one is a must.