Tulip House Boutique Hotel

This place was great. The suites are very large. Ours on the 1st floor came with a large wraparound balcony! The staff was very kind and enthusiastic. The breakfast bar is fantastic and well cared for. Truly enjoyed our stay here!

Splurge and get the big apartment like hotel room. The staff is super friendly and helpful. Charging electric cars was included. Parking is opposite the hotel, crossing a street and going through a room to get to the outside closed-in car park. Central location. Loved this place!

We loved this comfortable, clean, friendly hotel. The staff were friendly and helpful. Our executive room was very large and spacious. The breakfast was wonderful and varied. The location was great for sightseeing and walking to the old town with many various restaurants. We would definitely recommend this charming hotel.

Very good boutique hotel in excellent location. Staff were friendly, professional and helpful. Our suite was very spacious, comfortable and clean. Towels changed frequently. Although other reviews have mentioned traffic noise from trams, this was not intrusive and trams stopped at 11pm. The hotel is well placed for both the city centre and for using the tram network. Easy tram journey from main railway station to hotel.

I checked into the Roset hotel late in the evening of October 31 and stayed there till November 7. Upon checking in, I noticed that the bathroom sink was clogged and did not drain. I planned to report the issue first thing in the morning. Later that night, at around 3:30 AM, I woke up to find that the bathroom ceiling in my room was leaking heavily from multiple points. There was water spreading across the entire floor, which had turned into a big puddle. I attempted to reach the front desk repeatedly for over an hour, but no one was answering -- apparently there was no staff available overnight. I spent the next two hours trying to contain the water with towels and bathrobes and ensuring that it didn't reach the bedroom area. In the process I became wet and lost several hours of sleep (while jet lagged). By morning the leak had subsided, though the floor was still wet (despite all the towels and bathrobes on it). I reported the situation and was moved to another room by early afternoon. However, unlike the original room, the new one had no washing machine, so I was basically downgraded. I emailed the hotel manager about this, Mr. Tiago Viganó, but I never heard back from him. I find it outrageous that a guest had to endure such a serious incident and the hotel manager didn't even bother to lift his finger to apologize, or indeed to respond in any way, shape, or form, let alone offer an upgrade (which is what would have happened immediately in any professionally run establishment). Other than that experience and the manager's severe unprofessionalism, which ruined the visit, I must say that the hotel is really old and not in very well kept shape, with problematic infrastructure. The free breakfast was underwhelming (e.g. cheap orange juice from concentrate) and I never had it again after the first disappointment.