Omni Mount Washington Resort

This hotel could be so much better if they trained their staff better and made some small upgrades. Our check in experience was horrible. Maria rushed through it and told us wrong information on where we could eat without a reservation and never told us important info. Including a nice afternoon tradition the hotel has of hot cocoa, apple cider and afternoon sweet treats in a parlor off the main lobby. Walked in here our first full day by chance and found everything gone. A management employee saw us bewildered and kindly went in the back to see if there were beverages left. He brought us each one and explained the hours to us so we could enjoy it the next day. Never told of the free coffee in lobby either. The Rosebrook bar she told us was the only place open without reservation was a joke. There was no check in for a table or seats at the bar to enjoy a drink while waiting. You simply stood there hovering over tables waiting for people to leave. And there were 2 entrances to the seating area which led to people taking tables before others that had been waiting. The whole seating are in the lobby was closed when we arrived at 7:30p. When we did finally get a table it took 20 minutes for the dirty dishes from the previous patrons to be cleared. Once we got our food I got up to ask for silverware so we could eat since the server was nowhere to be found and found him with the bartenders in a back area - they were eating and dancing to the music. Then at 8:45 they just shuttered the bar top with no announcement. There was a couple waiting for someone to seat them and they had to find someone to ask if they could still order and they were turned away. Horrible 1st impression of this iconic hotel. The only positive of going to this bar was noticing the water jugs outside of it. Those were useful our entire stay. Our room was outdated with ugly green carpet and the bathroom was on the smaller size with a door knob that didn’t work. Our thermostat didn’t work properly. We had it set at 68-71 degrees and it was constantly at 75 and even 76 after we showered. We eventually had to open a window for several hours while getting ready for evening activities but it was only a temporary cool down. Rain the next day prevented us from having it open again. It was 3 nights of uncomfortable sleep. The bartenders at Stickney’s and 1902 were phenomenal. Both places we could have enjoyed our 1st night had we known. See me dinner reviews of them on their pages. The lobby itself is grand but the hotel seems to be generally understaffed. Every day there were dirty drinkware and garbage all around the lobby. We had a lovely woman check us out and she recommended becoming loyalty Omni members for the amount of money we spent ( the most we spent on a hotel our 2 weeks in New England and it was our worst stay) so we did it with her right then and I still haven’t received an email with my member #. We checked out 10/14. It shouldn’t take that long. It may be an iconic hotel but it wasn’t worth the money or the misery to stay here. Stay else where.

The view of Mount Washington is breathtaking -- and the historic and updated Mount Washington Hotel is the perfect place to enjoy it. Service, food, amenities -- all are great. There are winding hallways, and the bottom floor of stores, indoor pool, arcade, speakeasy bar called the Cave, restaurants and more is lined with brick walls. Atmosphere everywhere at this place screams best getaway of your life. The new Presidential Wing has rooms with a spa-like bathroom and soaking rub. Ahhhh.

We dreamed of staying at the Mt. Washington, and will say that the stay itself was amazing, but came to a disappointing end. Beautiful grounds, and very nice staff. Main restaurant went above & beyond with a free dessert to celebrate our anniversary. Unfortunately, our stay ended on a sour note due to theft of a very expensive belt left behind in our closet. We called within an hour & half of checkout to alert the Omni we forgot our belt in the closet, only to be instructed to put in a lost item report. No offer to go check the closet or alert housekeeping. Mind you, we checked out the Friday of Columbus Day weekend & the hotel was sold out, so our hope was housekeeping would retrieve the belt before new guests arrived. And, we declined housekeeping our entire stay, so the only time they had access was upon checkout-and magically, no belt was ever found. For paying $1,300 for two nights at what is supposed to be a luxury line of hotels, you would think they’d have better care to their guests, however we’ve received zero follow up despite several outreaches.

My wife and I had a lovely time celebrating her birthday with a two night stay at the Mount Washington Hotel. The atmosphere was wonderful, the amenities were plenty, the food was great and the entire staff was amazing. We also enjoyed a wonderful 5 mile hike on the trails nearby to cap off a fantastic weekend. We are already talking about planning a return trip.

Great location, great staff, great service, but for a high end hotel, one would think you'd be allowed / able to control how cool your room is, but despite paying hundreds per night, I was forced to sleep in what I consider a sauna (anything above 63 degrees is too hot to sleep in), as they won't relinquish control of the thermostat and there was no youtube override hack for that model... It cheapens the brand, frankly...