Omni Mount Washington Resort

Not worth the cost! Nickle and dime you. You’re better off in an Airbnb or a 4-5 star hotel for the monies asked. Too many things went wrong to list here.

Zach was a joy of a waiter! Great recommendations, personable, made the experience! Thank you, Zach!

We have been going to Mt Wash Hotel for a few years each Labor Day weekend to hike the area. The property and building is stunning. However, this year the little things have slipped a lot, and for a 5 star hotel, it’s not expected or appreciated. For example, the tables next to us were not being cleared or cleaned (there were no others’ waiting so the staff was doing other things), end tables and coffee tables on the veranda were not wiped down prior or after we sat. We wanted to use our welcome drink tix for 2 espresso martinis but the tix are only for beer and wine. We ordered the espressos anyway, and they were probably the worst ones we’ve ever had anywhere. No real espresso used among other problems making it undrinkable. For a 5 star hotel, we expect the bartender to be trained on how to make a first class espresso martini, or any other, and for that, we blame upper management. The staff need to be told to wipe tables down? and how to make a top shelf drink? Upper management is laxing and slipping noticeably. The place also caters mostly to young families with little kids. Nothing against them but the kids running races in the hallway (Presidential hallway near pool, running crazy near game room)… just no longer our vibe. We did have great service from our waiter Gustav (?) very tall guy in the main dining room. He made our last night great. Our dinner there was just so - so. We had food in the area across from the checkin and food there was also just so - so. For the reasons mentioned here plus the price point, it's not worth it.

The hotel is absolutely amazing. In addition to the physical structure, the staff at the hotel goes above and beyond at every step of the way. Highly recommend this hotel.

We were really looking forward to spending the weekend at the Omni Mount Washington Resort to celebrate my husband’s 40th birthday. We come up to New Hampshire several times a year to hike the NH 48, and we decided to splurge on this trip and stay somewhere special because of the occasion. Unfortunately, the experience fell well short of what we had hoped and expected. The biggest disappointment was the service. At Cabot’s, Rosebrook, the Hall Bar, and the coffee shop, we consistently felt as though we were bothering the staff when asking for service or assistance. At the coffee shop in particular, the staff were frequently chatting with each other or on their phones while guests waited, resulting in very slow service. We also had a disappointing experience at the 1902 Hall bar. The bartender did not know how to properly make an espresso martini, and on another occasion at the 1902 restaurant, we stopped in for a drink and something to eat and were completely ignored. After sitting there for approximately 15 minutes without anyone acknowledging us, we ultimately left. That was especially frustrating at a resort where we were paying a premium and expecting a higher level of hospitality. We did have dinner at the 1902 Restaurant on our second night, and thankfully, our server, Azem (if I have his name correct), was wonderful. He was warm, attentive, and provided the level of service we had hoped for throughout our stay. Unfortunately, aside from him, the service we experienced was extremely disappointing. Our room itself was clean, but it was very difficult to sleep. There was constant noise from the air conditioning as well as repeated banging, which sounded like it may have been coming from the pipes. The room was also surprisingly hot despite having the AC running. After hiking for eight hours, we were exhausted and desperately needed a good night’s sleep, so being uncomfortable and repeatedly woken up made the experience even worse. We came here with both high hopes and high expectations because of the resort’s history, reputation, and incredible setting. The property and surrounding landscape are undeniably beautiful, but unfortunately, the overall experience did not feel worth the price we paid. For a special birthday weekend, we expected a level of service and comfort that simply wasn’t there. Overall, it was a very “meh” experience, which is disappointing because we genuinely wanted to love it. We come to the White Mountains often and will absolutely continue coming to New Hampshire to hike, but I don’t see us spending this kind of money to stay at the Omni again.