Omni Mount Washington Resort

The Omni Washington is truly a special place! We were there over the 4th with extended family and it was such a fun weekend. They had so many activities and events that we were busy the whole time. The animal show, crafts, 5k, the scavenger hunts, the 4th BBQ, and the fireworks - it was such a special holiday weekend. The updates to the facilities were done so well - and everyone who works there is so kind. The restaurants are amazing as well - highly recommend!!! It's pricey but worth it.

Spa is great, FD are awesome specially Douglas and Aliyah

Would not recommended. Our family was trying to find an upscale resort in the White Mountains that was kid friendly, and heard the Omni was very kid forward (activities 2x a day in the pool area, a kids club, a playground on site). None of these things were available when we were there. We were told that the kids club was dismantled, the playground taken down in favor of more buildings, and they discontinued arts and crafts / activities in the pool area. If you’re trying to cater to a crowd of no kids, that fine… just don’t market your resort as family friendly, because it’s not. The only bright spot was Angela, who was our attendant at the pool area and was wonderful with the kids. There was an arcade, but even that was geared towards older kids / adults. It’s nice, but not worth the price. We paid almost $800/night for a “nanny” room that only has a small pulls out, and it came with no sheets, or pillows … said pull out was so old my husband ended up sleeping on the floor, and myself and kids in the queen bed. They gave us a $50 credit for our troubles, which was kind of them, but not enough to encourage us to go back.

Recently stayed for 3 nights with a family of 5 at this property, over the holiday weekend (4th of July). The property itself is beautiful, set within the surrounding White Mountains including My Washington in the distance, a grand old hotel in the vein of Congress Hall in Cape May, NJ or The Stanley Hotel in Estes Park, CO. We arrived and parked out front and had our bags offloaded and put onto a luggage cart by the bell hops who have a station on the front porch, it's a nice touch that's reminiscent of when these properties were truly full service, and most hotels today fall short in these little details. The front lobby and main area of the hotel are amazing, exactly what you would imagine a historic property to look and feel like inside. Check in was smooth and we went to out room on the 4th floor which was average, it had been remodeled partially, but it's an older hotel and there are limitations. We enjoy staying at older properties on occasion and are fine with a so-so room, but the room itself didn't feel 5 star, the bathroom had a stained drop ceiling that looked like it was in someone's basement. The magic of this hotel is the property and spaces themselves, and we didn't plan to spend much time in the room so it wasn't a deterrence. The pool, the veranda, the front porch and the rooftop bar are all lovely outdoor spaces. The veranda was filled all afternoon with families and couples enjoying cocktails, card games, board games and the like, and really was relaxing with the backdrop of the mountains in the distance. Service in general was an issue and was not consistent depending on the location or server/bartender. The food everywhere (we had breakfast/lunch/dinner over our stay) was actually quite good, but the execution wasn't always there. We kept hearing that everyone was new, or training, which seems odd in the month of July during the busy summer season. Special shout out to the restaurant manager Jess, she's really a star and a huge asset to the Omni brand! We had a small service issue during our dinner one evening and she stepped in and made it right, but on top of that, during our conversation I mentioned that the US Men's game was on TV Monday evening but the hotel really only has a couple TVs in the downstairs bar and not many options to watch it (most restaurants in surrounding area were closed on Mondays). Jess simply said, let me see what I can do. The next day we were out having an early dinner and she called us on our cell phone to let us know she had the AV staff set up their outdoor projector and screen on the rooftop terrace/bar and would be streaming the game for all guests! We went up with our kids and about 40 fans cheered on the unfortunate effort of the men's team over drinks. This level of service and creativity is impossibly rare, I hope Omni hangs on to her and elevates her in the future to a role where her expertise is able to make an even greater impact. Overall we loved the property, had a very relaxing vacation and would return here, hoping that the service moderately improves in the future.

My stay at The Mount Washington Hotel was enjoyable. I felt warmly welcomed and at home. The staff were hospitable and kind, especially the ones working in Stickney’s. Our server Claudio was at the ready and responsible. He is great at his job and has a lovely demeanor in regards to handling the clientele. He is hard-working and not overly pushy. He was attentive and delightful. Eating here is part of the hotel’s unique charm and why I enjoy coming back again.