Omni Mount Washington Resort

Let's start with the positives: the location and surrounding mountain views are absolutely stunning. We have stayed at the Mount Washington multiple times over the past 15 years, and the hotel's common areas have always been beautiful and conducive to a relaxing getaway. Unfortunately, this visit was incredibly disappointing because of our room—and the way it was represented. We booked a two-bedroom family suite with a sitting area and sofa bed at approximately $1,200 per night. What we received was a train-style layout of sequentially connected rooms: the primary bedroom led to the bathroom, which led to the second bedroom, which then led to the sitting area. This meant that anyone staying in the primary bedroom had to walk through the second bedroom to access the sitting area. Likewise, anyone sleeping on the sofa bed had to walk through the second bedroom to get to the bathroom. This awkward configuration made the suite impractical for a family and was nothing like what we expected based on the photos and description. If the hotel is going to offer a room with such an unusual layout, it should be clearly disclosed. A floor plan should be included, and the photos should accurately represent the accommodations so guests can make an informed decision. When we raised our concerns with management, they apologized but offered no meaningful resolution. There was no offer to move us to different accommodations, no adjustment to the room rate, and not even a complimentary food or beverage credit. We were left feeling that our concerns simply didn't matter. This stay was especially important because we were celebrating my parents' 50th wedding anniversary with them, along with my wife and our two children. Instead of being a memorable family celebration, the room layout created unnecessary frustration and made for a very unpleasant experience. Given the lack of transparency and the way our concerns were handled, I'm no longer sure we'll return, despite the many enjoyable stays we've had here over the years.

Abhishek was a fantastic waiter in the 1902 Dinning for dinner.

This was a bucket list item and the building and views did not disappoint. Ned gave us an informative historical tour. Our room in the presidential wing was well laid out and the soaker tub was enjoyed. Kind of wish there would have been some robes in the room. Beautiful views from every spot in this hotel. The outdoor fire pits with Adirondack chairs gave people a gathering spot to dis cuss their day’s activities. This is one of the highlights of the Omni resorts that we both truly enjoy. The pool was beautiful but the food service there was disorganized. We had friendly exchanges with some of the interns and full time employees. Shout to Nick, Thomas, Junior and Marvin. To sit at this historical hotel (1902) and look at those mountains is truly a humbling experience.

Had a lovely stay at this hotel, but be forewarned, many, many children here, so the restaurants get loud and boisterous. With that said, our room was very nice (stayed in the Presidential Wing) and the hotel staff couldn’t have been nicer. Their nicer restaurant was where we celebrated our anniversary dinner and while the food was a tad bland, it was delicious. This place is massive, so be prepared to do a lot of walking within the hotel itself and the grounds. We mostly booked it because it was by the Cog that takes you up to Mt. Washington, which was a nice way to spend the morning.

We were pleasantly surprised at our recent stay. The hotel's renovations are lovely. Every staff member we encountered was helpful and friendly. The food at 1902 and Rosebrook was delicious. Labrador coffee shop is great for coffees, tea, and delicious snacks. Do not wait and book a lovely getaway.