Omni Mount Washington Resort

This is a Lovely place, we had so much fun there, very friendly staff, clean and cozy, convenient shuttle to bretton woods.

I came up here as a belated birthday gift--a weekend alone, no kids or spouse, to write and relax! I don't ski, but have always loved this place--the historic charm, the views, the coziness. And while I enjoyed my stay, some things were lacking, compared to previous trips. Small item...but there was no bar soap in the room? So you have to wash your hands with shower gel? When I asked housekeeping, they said they were all out. Then I didn't have a robe in my room, and since the locker rooms are closed for reno, I had to change in the general use bathrooms on the lower level. When I was done with the pool, I had to dash in my towel back to the bathroom to change! The pillows were a bit flat, there was no mini-fridge (I brought some snacks that needed refrigerating), and finally--this is just a personal taste thing--no classical playing in the main lobby. Part of the appeal of this place is the timeless charm; and while I LOVE John Denver and James Taylor, they feel a bit out of place playing from the loud speakers than more ambient background classical (as befits the grandieur of the Lobby). This place will always have a spot in my heart, so I'll be back--but I hope it's a bit more seamless next time.

*** do not stay here. Incredibly incompetent management. They do not care about their guests. Complete waste of money. Stay somewhere else

None of the modern-day amenities we'd expect at this price point - no in-room coffee maker, no 24hr access to snacks or drinks to purchase, no assurance that we'd actually GET TO eat anything, since the few options were full. Even the sleigh ride "with hot cocoa in the warming hut" as I was told, had no cocoa or even water. Add on the fact that I booked 4 rooms a full seven months ago, only to have 2 of the rooms with zero view (I'm pretty sure the place wasn't booked solid when I booked these rooms) and I had major buyers remorse for booking our stay here. PLUS the construction going on woke us up at 7ish am! Started with banging on pipes(?) then increased to literal sawing/drilling into what sounded like metal- VERY LOUD and sounded like they were coming through our walls. (I got some fun videos of this delighfulness.) We paid a couple of thousand dollars for THIS?? I mean, I get if there is construction, but there should be some sort of discount or at least try to restrict the loud stuff until after check-out time. I should have booked elsewhere when I realized that the "Ski and Stay" program with the "ski ticket for 2 included in your overnight stay" is a scam. When I booked our rooms, back in May 2025, I was doing so for our family's Christmas gift. The gal I booked with said the ski program wasn't available yet, so to call back to get our reservations amended with those tickets. I called every month for 7 months, plus emailed, and did not find anyone helpful. Fun Fact that I found out the week or 2 before we were finally going: the tickets are in fact NOT included with a night stay; they are just slightly discounted, costing me an extra $920+ dollars (for 8 tickets and 2 rentals for one day). Also, our party of 8 did not need the swimsuits we brought, or workout clothes because the indoor pool area was awful and smelled so strongly of chemicals...and the fitness center is under construction, too. The biggest complaint I have (and this is unusual for me; I typically give happy, good reviews, because I love to cheer people and businesses on) is that you created an unsafe situation for your guests. If you are going to have an outdoor, heated pool (which, in my opinion, is your best selling point) open during below zero temps, at least: 1. HAVE DIRECTIONS ON HOW TO GET THERE AND BACK INTO THE BUILDING CLEAR. 2. HAVE TOWELS near those (confusing, hard to find) entrances. You could have had a big problem if a guest couldn't get back in, while soaking wet, with no easy to find towels(by the way, they're over in the indoor pool, so have fun trying to find that)...hypothermia, anyone? Nothing to do for the young adults, other than the Cave for the 21+ - and the bartender was...not pleasant (not just to us but to everyone we heard her interact with, save one regular). This long-awaited Christmas gift was a disappointment from start to finish. I've never had such a case of buyer's remorse. People really should just enjoy this beautiful building by taking a photo from across the road, and can enjoy the best part inside by walking through the lobby(for free) and eating at the restaurants(if you can get a reservation). Unless a high-end Retirement Home vibe (with ongoing construction, so you can't sleep, and overpaying for everything, and being hungry at night) is what you're going for. The only reason it got any stars from me is because the room was clean and the beds are comfy, so...there's that.

The hotel looks from afar like one of the classic old dames and gives you high hopes for your visit. First the good, the staff is incredibly friendly and tries to be helpful. The facilities are reasonable with many things to do. The setting is spectacular. Food was not bad and there are choices. Now the many misses and why we won’t come back. The presidents wing which is touted as the special updated area is a failure. The walls are thin. The suite was poorly designed as was the president wing itself. No charging stations or work desk, stains on some cushions, one sink, and no additional half bath to list a few. There is only one elevator so again long walks. Light bulbs were out in the suite and in the hallways. The walk from the main lobby is far. Usually when reserving a suite, I get a little note or fresh fruit or etc but here nothing. The club room is so so with staff that were just not ‘skilled”. I was told that she would look into something and get back to me but then never heard back. I was given the wrong phone number for something else. The number of phone calls to the valet or restaurant or room service that went unanswered was significant. Basically you had to call the front desk and ‘they would ‘track them down’. I do not mind paying top dollar but I expect a certain level of quality and service. The Omni fails which is a shame because it seems to have the foundation to be a deluxe property although I have no idea concerning their financials, occupancy rates, target market etc. Finally I agree with others about the parking. I chose to valet and accept the charge but for others who park themselves and then get à fee is absurd.