1 Hotel Brooklyn Bridge

Thank you, YESENIA, for your intervention to make my combination retirement and wedding anniversary celebration successful. My return flight to the United States was canceled -- I would not arrive at 1 Hotel Brooklyn as planned and the hotel was fully booked for the week. Yesenia juggled my reservation to make sure I kept my spectacular Brooklyn Bridge Studio Suite. I worked for 47 years to arrive at this once-in-a-lifetime reward and Yesenia's intervention assured its success.

From start to finish, this was an incredible experience. The hotel was beautiful, comfortable, and perfectly located. You're steps from the cobblestone streets, great restaurants, and the waterfront. And the view? Absolutely breathtaking. Waking up to the Manhattan skyline and the bridges was something we'll never forget. A huge thank you to our host, Vanessa, who went above and beyond. She was warm, welcoming, and made sure everything was perfect throughout our stay. Her hospitality truly made the trip special. We can't recommend it enough, and we're already planning our next visit!

Big shout out to Coco at Harriet's!! What an exceptional manager! She was so attentive, welcoming, and made sure our party was taken care of! You can tell she takes pride in what she does and leads her team with such a great presence! She truly continued to make our event feel special. Great energy all around!

Exceptional hospitality from beginning to end Our family ended up staying at 1 Hotel Brooklyn Bridge for an unexpectedly extended period while we were displaced from our home, and I cannot say enough about how extraordinary the entire team was to us. What stood out most was that the hospitality was not limited to one or two exceptional employees — it was genuinely consistent across every department and every interaction. Management, the front desk, concierge, bell team, housekeeping, room service, restaurant staff, pool servers and lifeguards all went above and beyond to make our family comfortable and cared for. We were traveling with our young daughter, and the staff were particularly wonderful with her. What could have been a very stressful and disruptive few weeks for our family instead became an adventure she will probably remember as one of the highlights of her childhood. That says an enormous amount about the people who work here. The management and front-office team were incredibly responsive, thoughtful and accommodating throughout a complicated, constantly changing stay. The concierge and front desk seemed genuinely invested in helping whenever we needed something. The bell staff were unfailingly kind and helpful through multiple room changes and an absurd amount of family belongings. Housekeeping took wonderful care of us and our rooms. Room service was consistently gracious. And the entire pool team — lifeguards, attendants and servers — could not have been sweeter to our daughter or more attentive to our family. There were countless small acts of kindness along the way that weren’t required and weren’t transactional. People remembered us, remembered our daughter, anticipated things we needed, and repeatedly found ways to make life easier. Everyone seemed empowered to actually practice hospitality rather than simply perform their job description. The hotel itself is beautiful, of course, and the location and views are spectacular. But after spending this much time there, what I will remember most is the staff. A beautiful hotel can be replicated; a culture in which this many people consistently treat guests with warmth, competence and generosity cannot. We arrived because we unexpectedly needed somewhere to live. We left genuinely sad to say goodbye to everyone — and with a daughter who is already asking when she can go back to “her” pool. An enormous thank you to the entire 1 Hotel Brooklyn Bridge team for taking such exceptional care of our family. We will absolutely return — hopefully next time entirely for fun.

My family and I had a wonderful stay! The team and the staff were warm, genuine and very welcoming! Thank you for making our stay so memorable and enjoyable! Special shout out to Edyta , Declan, Selena, Vanessa, Kitty , Rada and Maria. Thank you for the kind and warm gestures that made our time at the hotel so special 🙏