The William Vale

Our stay was OK. I really find it difficult to understand how this hotel is 5 star. Which instantly puts the hotel on the back foot, because you are paying 5 star prices. I don’t know if there is any confusion about the rating as when we mentioned it to reception the comment back was it isn’t 5 star. If you look on google and booking.com it states it is 5 star? What is 5 star - the view from the room. The Westlight, the service there was excellent and the staff should be commended. Especially the bar staff. Though non hotel guests can easily access The Westlight so that isn’t enough to overlook everything else. What definitely isn’t 5 star - the hotel inside is tired. The windows / glass aren’t clean. The room was clean (so thank you to the cleaning staff) but again the finishing was tired. The amenities weren’t 5 star, we couldn’t use the pool which was understandable but the pool area looked extremely tired. No showers at the gym. The check-in was ok. Location is great, views are great, I’m sure the pool is great in the summer. It just isn’t a 5 star hotel. Our reference having stayed at The Langham, Boston previously and that certainly is 5 star. If the hotel was rated 3.5/4 star - your expectations are aligned. Our stay was pleasant, but reflecting against the 5 star rating and price I don’t think we would return. If you are considering staying here, do weigh up the costs. Westlight excellent though you can access it easily, if the pool was open this would be another positive.

William Vale - events at Westlight and Leuca I am so thankful to have hosted my wife's surprise birthday party at the William Vale. There is no better venue and perhaps more importantly, staff, to work with. In particular, I worked with Victoria who was instrumental in helping me throw a successful event. Her and her team started working with me 3 months in advance, hosted me for multiple site tours and put together a rigorous, detailed plan for the evening, down to the minute! The facilities themselves are nothing short of spectacular. We had amazing views of the cityscape and the enclosure we were inside of for Westlight was cozy yet spacious enough to host my party. Staff during the event did an excellent job of ensuring all guests were enjoying and when we had a couple of very minor issues, they were resolved immediately. Not to be left out, Leuca post its re-launch is better than ever. Our private dining room was thoughtfully prepared for my event. Nicole and her team made sure the food, music and drinks all kept flowing! I will close by saying you cannot go wrong working with the William Vale and Victoria in particular!

The William Vale is rated as a 5 star hotel with pretty heavy price tag to go with it. Unfortunately, it missed the mark as far as the rooms and service goes. We had booked a corner room with a wrap around balcony with skyline views of NYC for the last event/leg of our honeymoon. Room was a bit lackluster for a room running around 700 a night. Layout is pretty small, control of window shades were broken on two of the sides, a thermostat that wasn't working great at controlling the room temperature, tv remote that wasn't working, one of the phones wouldn't work unless you put it on speaker phone, outside furniture missing cushions, scratched up coffee table, poor lighting controls, etc. Such an outdated looking room as well. You'd expect paying that price that you'd get a high end room, but that wasn't the case. Service was less than stellar with the above issues mentioned. We called down to the front desk a dozen times with no answer. I had to head down to the front desk only to find staff sitting in the office and was told they never received any call. Big let down after already being less than excited about the room. We had traveled the world for our honeymoon and every single hotel went above and beyond whether a touch of rose petals on the bed, a bottle of champagne, hand written notes of congratulations, or little desserts for our day, BUT The William Vale will do ABSOLUTELY nothing to recognize your special day Surrounding area - Not a lot going on where the hotel is situated. Feels like this place was dropped in an industrial area with not a lot of amenities or things to do in the neighborhood unless you take a 10 min walk

Great location. Very friendly staff. Small items kept us from a 100% rating. Computer system did not communicate with room service or the restaurant, so we paid room service in cash and used a credit card for breakfast. The elevator did not work properly so that was disconcerting. Our room was small and had little things wrong with it. Because of these items, the cost of the room was too high in relation to value received. Would probably try a different hotel next visit.

We stayed in this hotel in 2021 and had a great experience. Unfortunately it has gone significantly downhill since. We stayed two weekends ago and were very disappointed overall. The service was poor throughout. Our room was not cleaned - on one occasion, staff came in to replace the minibar but did not clean the room. I mislaid a sentimental item in the hotel which I recognised immediately on check out. It was extremely difficult to contact anybody in the hotel with multiple phone call attempts getting cut off and three emails left unanswered. When I eventually did get through to front desk I was informed the item was not retrieved, despite me knowing exactly where I had left it. There was no apology offered. We will not be staying here agin.