The William Vale

Hotel is beautiful and clean. Service is either excellent or very average. Got looked down on at the rooftop restaurant. Was asked to prove I have a credit card, and when I told them I was a guest they acted all apologetic. I had excellent service from the waiter at Leuga during lunch on May 4th. Incredibly kind, friendly and helpful. I’m sorry I didn’t take his name :( I was in a suite with wraparound balcony. The views were very beautiful but the room was a bit run down. Bathroom door handle was broken. The biggest red flag to me is that they took a 1280$ CAD deposit on check in, then confirmed it was going to get released / refunded… Which it still hasn’t. They sent me a bill where I see it in the credit line, but there is no credit transaction. They keep arguing it’s on the bank side. But bear with me, they processed a 25$ refund a couple of days later and that showed within 2 days. It’s now been 15 days and I’ve yet to see my 1280$ charge reflected as a credit. I wrote to them and they maintain it will show up. Well, my credit card says I’m allowed to do a charge back in a couple of days so I guess if they wanna do it the hard way, I will proceed with that. Would be so much more simple to not keep the guests deposit hold for so long…

Our experience at The William Vale could not have been any better. We were offered an early check in as our room was available and they were so helpful and accommodating when the weather wreaked havoc with our plans. Our room was superb with a great bed and nicely appointed bathroom. We used the workout room daily and enjoyed a session in the sauna and hot tub. The coat concierge was invaluable! We will definitely be back.

Unfortunately, I am posting this bad review as I am still awaiting my room deposit ($500 taken on check in) to be refunded to me, nearly 30 days after checkout. We had a fantastic stay and the room was lovely - we couldn’t fault anything regarding the stay and this has tainted our whole trip massively.

we stayed here for a few nights with another couple, there are mixed reviews and to be fair the bad ones aren't justified! We had a Brooklyn view room with a balcony and our friends were adjoining, the rooms are a good size and the bathrooms are also very good. We arrived and checked in at the lobby, the entrance is not on the street and you walk down a courtyard garden with music and an autumn display which was a nice touch. We walked into the lobby and was greeted by the team on the desk, we were on the 11th floor and facing Brooklyn with a side view of Manhattan. we decided to check out the view from the rooftop bar and its impressive and I recommend anyone heading up to look. the bathroom was pleasant size and had a sliding door with an opaque glass, the shower was very good and the amenities were nice. there were waters left out for you which were replenished daily, the coffee machine was lavazza and was very good. the bed was super comfortable and the pillows were soft and fluffy. to open the door to the balcony there is a knack to opening the door, but once you get it, its super easy

This past week, I stayed at the William Vale for 3 nights while traveling on business. It was my first time at the property and hopefully not the last. A truly exceptional hotel with great on-site restaurants and bars, including the rooftop bar on the 22nd floor with phenomenal river and city views. Modern, impeccably clean, stylish, quiet, comfortable. My room on the 14th floor faced the river and had fantastic views from the balcony. Service by all staff was tremendous. I can’t say enough good things about this property and highly recommend it.