The William Vale

The William Vale is rated as a 5 star hotel with pretty heavy price tag to go with it. Unfortunately, it missed the mark as far as the rooms and service goes. We had booked a corner room with a wrap around balcony with skyline views of NYC for the last event/leg of our honeymoon. Room was a bit lackluster for a room running around 700 a night. Layout is pretty small, control of window shades were broken on two of the sides, a thermostat that wasn't working great at controlling the room temperature, tv remote that wasn't working, one of the phones wouldn't work unless you put it on speaker phone, outside furniture missing cushions, scratched up coffee table, poor lighting controls, etc. Such an outdated looking room as well. You'd expect paying that price that you'd get a high end room, but that wasn't the case. Service was less than stellar with the above issues mentioned. We called down to the front desk a dozen times with no answer. I had to head down to the front desk only to find staff sitting in the office and was told they never received any call. Big let down after already being less than excited about the room. We had traveled the world for our honeymoon and every single hotel went above and beyond whether a touch of rose petals on the bed, a bottle of champagne, hand written notes of congratulations, or little desserts for our day, BUT The William Vale will do ABSOLUTELY nothing to recognize your special day Surrounding area - Not a lot going on where the hotel is situated. Feels like this place was dropped in an industrial area with not a lot of amenities or things to do in the neighborhood unless you take a 10 min walk

Great location. Very friendly staff. Small items kept us from a 100% rating. Computer system did not communicate with room service or the restaurant, so we paid room service in cash and used a credit card for breakfast. The elevator did not work properly so that was disconcerting. Our room was small and had little things wrong with it. Because of these items, the cost of the room was too high in relation to value received. Would probably try a different hotel next visit.

We stayed in this hotel in 2021 and had a great experience. Unfortunately it has gone significantly downhill since. We stayed two weekends ago and were very disappointed overall. The service was poor throughout. Our room was not cleaned - on one occasion, staff came in to replace the minibar but did not clean the room. I mislaid a sentimental item in the hotel which I recognised immediately on check out. It was extremely difficult to contact anybody in the hotel with multiple phone call attempts getting cut off and three emails left unanswered. When I eventually did get through to front desk I was informed the item was not retrieved, despite me knowing exactly where I had left it. There was no apology offered. We will not be staying here agin.

My partner and I chose this hotel for our stay-cation honeymoon. We wanted a chill couple of nights as newlyweds in a nice hotel. Everything seemed good at first. Aside from some manageable issues, including an uncomfortable couch, a broken door latch, and broken automated curtains, the first night went well. We also had to pay extra for any fun honeymoon accommodations and they were completely unprepared for a vegetarian guest. The view from the terrace was unreal and the room was nice, at least in the evening light. In the morning, the room looked rundown. The problem came the next morning at 7:00am when construction started right across the hall from our room. This was not disclosed at check-in and we were informed that the work would finish at 5:00pm. This didn’t work for us, because we weren’t planning on leaving during the day, so we were stuck with this horrible noise. They finally moved us at 1:00pm to a room the next floor up. We could still hear the construction noise, though. Trying to communicate and get any information out of the staff was extremely difficult, and by that point, we had already wasted many hours of our honeymoon being upset. We called a hotel a block away and stayed there the second night. This other hotel was so much more accommodating, even though they didn’t know it was our honeymoon, they just knew we were upset about another hotel experience. (For example, they gave us an immediate room upgrade, free bottle of champagne, tote, and drink tickets for the upstairs bar). I can say without exaggeration, this second hotel saved our honeymoon. I relayed this information to the William Vale staff upon checkout the next morning. They assured me that the director would reach out to resolve our issues. Unsurprisingly, this never happened. A truly awful experience that I can’t recommend to anyone.

I stayed at this hotel for a girls weekend. We LOVED the location. So easy to get to NYC-subway (5-10 mins walk) and close to Williamsburg with lots of shopping and restaurants. We thought the beds and pillows were super comfortable. The concierge was very helpful with restaurant recommendations. The staff was really friendly. We loved having drinks in Westlight with great views of NYC. We had dinner one night in Leuca and it was delicious. I would definitely recommend this hotel and would stay here again!