The William Vale

Such an amazing property. The Italian restaurant is perfection. Great views, attentive staff and roof top bar. A definite favorite hotel.

Not sure where to even begin. This room was booked for a bachelorette party, which the hotel was aware about. We had booked a suite with the balcony and planned on having our evening/getting ready together time in there. Upon arrival we requested a couple of things from the staff such as ice , utensils, cups etc. The only thing we got was ice and they told us we would have to contact somebody else for the other things after we were already on hold for 20 minutes with the hotel and redirected twice. Later that evening upon everyone’s arrival we received two noise complaints at around 5 PM from a guest next-door. After leaving for the evening to head to the hotel’s rooftop lounge, Westlight, we were continuously rushed in and out of the hotel/elevators, having my friends, and I practically running with our heels on. Later, on in the evening, we stop back in the hotel for a quick change where we were hit with another noise complaint from the same neighbor. After talking to management, they had apologized for her rudeness and continuous complaints. When we came back from our night out to head to sleep, we were essentially threatened by the management that if they were to get another noise complaint, the police would be called and we would have to evacuate. A staff member quite literally told us “ do not make a peep when you go up there”. Leaving a bad taste in our mouth. We left the following morning earlier than expected. As a Brooklyn native trying to stay close to home for a memorable experience, our time here left us with a bad taste in our mouth. As you may know this hotel is not on the lower end of the price range, therefore it was even more shocking experiencing this service. The best part of this hotel would definitely be the balcony in the event that you are purchasing a suite. I would rather take my company elsewhere.

This is not a 5-star hotel, by any stretch of the imagination. Yes, New York is expensive, but we paid $1,400 for a room where the motorized blinds were broken and we needed to use a hanger to close them, paint was chipping off of the coffee table, the sofa was stained, the shelf in the shower was falling off of the wall, the finish was chipping off the bathroom fixtures, metal on the refrigerator cabinet was broken off, towels were stained, the lights in the closet didn’t work, and the room was dirty, which was disgusting. And, if all that weren’t bad enough, the staff act like they really hate their jobs and treat guests with distain. I’m sure they’re sick of dealing with all of the obnoxious day pass people using the pool and those going to the DJ parties on the rooftop, both of which you would never have at a 5-star hotel, but please try to be pleasant to paying guests. Also, even if you’re a hotel guest you have to pay for a seat at the pool. If not, you’re offered a chair on the terrace on the opposite side of the building from the pool, which is, comically, completely shaded by the building. Overall our stay at this hotel was a very unpleasant experience, for which we paid a lot of money. Hotel management will not care about this review, but my hope in writing this is that someone else won’t get duped into thinking that they’re going to have a 5-star experience at this hotel. Save your money and stay elsewhere.

Quality control alert: I chose The William Vale because it is an upscale luxury hotel and expected the level of service and attention to detail that comes with that reputation. Unfortunately, I found an expired protein bar in the in-room snack area and had already eaten some before noticing the expiration date. I reported it to the front desk and turned over the item. The only follow-up I received was a refund for the bar. While I appreciate that, I was disappointed there was no further concern or communication about the larger quality control issue. Finding an expired item in a guest room made me question how often these items are checked and whether other outdated products could be overlooked. For a hotel of this caliber, I expected a much higher standard of care and attention to guest safety.

Wonderful welcoming from Tammy at the front desk at arrival, she was super pleasant and on day two extremely helpful with answering questions about the area. housekeeping staff member Doma, does a great job and is very accommodating and kind! Last night we attended a business dinner at Lueca the food and service were fantastic! One Down fall no cushions on the chairs on our balcony. Cleanliness of the hotel over all is very good.