The William Vale

we stayed here for a few nights with another couple, there are mixed reviews and to be fair the bad ones aren't justified! We had a Brooklyn view room with a balcony and our friends were adjoining, the rooms are a good size and the bathrooms are also very good. We arrived and checked in at the lobby, the entrance is not on the street and you walk down a courtyard garden with music and an autumn display which was a nice touch. We walked into the lobby and was greeted by the team on the desk, we were on the 11th floor and facing Brooklyn with a side view of Manhattan. we decided to check out the view from the rooftop bar and its impressive and I recommend anyone heading up to look. the bathroom was pleasant size and had a sliding door with an opaque glass, the shower was very good and the amenities were nice. there were waters left out for you which were replenished daily, the coffee machine was lavazza and was very good. the bed was super comfortable and the pillows were soft and fluffy. to open the door to the balcony there is a knack to opening the door, but once you get it, its super easy

This past week, I stayed at the William Vale for 3 nights while traveling on business. It was my first time at the property and hopefully not the last. A truly exceptional hotel with great on-site restaurants and bars, including the rooftop bar on the 22nd floor with phenomenal river and city views. Modern, impeccably clean, stylish, quiet, comfortable. My room on the 14th floor faced the river and had fantastic views from the balcony. Service by all staff was tremendous. I can’t say enough good things about this property and highly recommend it.

Spectacular architecture, interior design and views. However: 1- Nightstand light switches did not work 2- Only one chair in room -- had to bring in chair from balcony to eat 3- Drain cover in shower stuck diagonally which caused pain when stepped on. 4- Shower area had mold/dirt stains in corner 5- Right bank elevator made loud noises then next day would not stop at correct floor (went back and forth. Finally 5 passengers got off and took the left bank elevator, muttering, "Yeah. 5-star elevator experience."

My wife and I stayed at the hotel for 2 nights to attend a wedding. I agree with other comments. The rooftop bar and views are spectacular and the area around the hotel is nice. But nothing much else to say. We booked a room with a balcony but the room was too small to put 2 suitcases and still walk around. The reception staff did not give full information on check-in. The food and drink in the hotel is pricey and somewhat odd. We could not get a simple side salad for example. Also the hotel wine list has very expensive bottles but normal house drinking wine is of poor quality. We did not get a visit from housekeeping until we asked at 4pm. So in summary the small details that make a good stay are missing, informed and proactive service and menus and drinks need revisiting.

Positive point: the view from the room. Negative points: the cold attitude of the staff – the rooftop terrace was closed! Too bad when you choose this hotel for the view! That’s not acceptable…