The William Vale

Spectacular architecture, interior design and views. However: 1- Nightstand light switches did not work 2- Only one chair in room -- had to bring in chair from balcony to eat 3- Drain cover in shower stuck diagonally which caused pain when stepped on. 4- Shower area had mold/dirt stains in corner 5- Right bank elevator made loud noises then next day would not stop at correct floor (went back and forth. Finally 5 passengers got off and took the left bank elevator, muttering, "Yeah. 5-star elevator experience."

My wife and I stayed at the hotel for 2 nights to attend a wedding. I agree with other comments. The rooftop bar and views are spectacular and the area around the hotel is nice. But nothing much else to say. We booked a room with a balcony but the room was too small to put 2 suitcases and still walk around. The reception staff did not give full information on check-in. The food and drink in the hotel is pricey and somewhat odd. We could not get a simple side salad for example. Also the hotel wine list has very expensive bottles but normal house drinking wine is of poor quality. We did not get a visit from housekeeping until we asked at 4pm. So in summary the small details that make a good stay are missing, informed and proactive service and menus and drinks need revisiting.

Positive point: the view from the room. Negative points: the cold attitude of the staff – the rooftop terrace was closed! Too bad when you choose this hotel for the view! That’s not acceptable…

I stayed at the William Vale for a convention I was attending nearby and I will not be staying there again. I am amazed that this hotel is a 5 star property. The room had a great view of Manhattan, but lacked 5star luxury and amenities. The beds are low and uncomfortable, the bedside light was not working, and the decor screamed 1990 dorm room. Definitely do not stay on the 21st floor which is under the restaurant. I heard loud banging until the wee hours of the morning. I called to complain but nothing was done and they were unable to move me due to being at capacity. I barely slept the 3 nights I stayed. A few positives: when we arrived the bellman did a great job of getting my items to the room quickly and I appreciated the early check-in at 2pm. I had a wood fired pizza in the restaurant and it was very good, and I'll mention the view from my room again...it was breathtaking. Also, upon checking out there was an issue with the bill but it was resolved quickly which I appreciated.

Beautiful wedding venue. Lovely roof restaurant, Outstanding food. Service employees were lovely and helpful, but hotel common areas, facilities and room…meh. Not very clean, bed linens hanging on floor (not tucked in), nightlights inoperable, showing wear and tear (scuffs on walls, bathroom toilet seat loose). We expected a pristine experience considering the cost of the room ($700/night). The elevator was finicky and the windows and exterior balconies were filthy. DISAPPOINTED! Suggest the hotel pick up their game and do some much needed maintenance and review housekeepers’ performance.