Omni Interlocken Hotel

I have been charged someone elses pool bar tab in my account. I paid for my expenses with my credit card and did not charge to my room. After talking to the pool bar manager he brought another manager (Jeremy) to take that off my tab. All very good and professional, a simple mistake. However I am still being charged for the total amount in my credit card without removing the pool tab that was obviously charged to me by mistake. I tried fixing this with the front desk upon check out and was just brushed off by the ladies there and they told me they needed to review the receipts first. I went to the pool and after talking with Jeremy and the pool bar manager I was under the impression that it was fixed. I even got an email receipt witht the charges removed so I was under the impression that it was fixed. But my surprise is that my credit card statement now shows the full amount being billed, without the error removed. I believe that trying to solve this 3 times with the hotel is enough (front desk, pool manager and Jeremy). I will now contact my credit card company and report the fraudulent charge. A very bad experience that could have easily been resolved in the first chance. I dont think I wil lbe returning to this hotel having other options like the Renaisance or the Westin. I can't comprehend that removing unauthorized charges from my room account could be such a hassle.

My kids and I stayed for 2 nights - purchased via Expedia. We were so happy we did. The hotel is beautiful. Everything is new and super clean. From my first to last interaction with the staff, they were all incredibly kind, helpful, and ready to go the extra mile. The fitness room, pools, and hot tub were awesome. I'm so happy we stayed here. We will definitely be back.

Amazing resorts and staff. Renovations came out really nice and very comfortable. Best manager at the Omni, Raum Raywood. His hospitality made it A++ and super comfortable and peaceful. Can’t thank him enough. The service was above and beyond. Makes you want to go back next month.

The staff and facilities are excellent. The youth soccer tournament was going on memorial day weekend and hotel was full of unsupervised boys aged 9-11. Parents were present but did nothing to control the over 50 kids hogging the billiards table in sheps bar, screaming and yelling, running throughout the hotel and and kicking their soccer balls around the lobby and room hallways while Parents merely looked on. There were some balls I wanted to kick. That nonstop noise and chaos ruined my stay and I felt sorry for the staff who were stuck tolerating it. The staff were super professional and friendly.

Staff is amazing! Food is good. Rooms are clean. I love the remodel of the hotel. This has been our home away from home for 7 years with my daughter's medical things at Children's hospital and will keep coming back! Thank you for having us as part of your family Omni Interlocken.