Hotel de Orangerie

Excellent hotel experience in an enchanted city

This hotel was absolutely incredible! The service was amazing. The patio is beautiful. It was so elegant and perfectly located. Highly recommend.

It was a great first visit to Utrecht and the Hotel and staff went above and beyond beyond to accommodate my family, including my puppy.

WOW! Second time staying and made my wife cry with joy a second time! We really love this hotel, the staff, location, and everything about it. The staff are so welcoming and went above and beyond for our second stay to make it extra special and we so appreciate that! We stayed during our anniversary the first time in 2025, and just beyond our anniversary again now in 2026. We will be back for sure as it is just a wonderful hotel and experience!

The hotel is a stunning and very historic building located right by the water. The rooms are beautifully decorated in a classic style and were very clean. We had originally booked three nights, but ended up leaving earlier than planned. Unfortunately, the service did not match the charm of the property. The staff came across as arrogant and unhelpful from the very beginning. When we addressed our concerns with the manager, he reacted in an extremely rude, dismissive and uncooperative manner. The other reception staff behaved just as unfriendly and condescending. This was especially disappointing because we had been looking forward to staying at this beautiful hotel for a long time. Our room was cleaned by a very young student, who told me she only works there twice a week. She understandably did not know exactly,what was missing in the room or what needed to be cleaned. For a hotel in this price category, one expects trained, professional staff – not inexperienced students, who are left alone with tasks they cannot properly fulfill. I would also like to mention that the staff in question were not Belgian. Normally this would not matter at all, but in this case it felt as if they had no connection to the hotel and no real interest in making guests feel welcome. To make this hotel truly pleasant and attractive, the management and reception team would need a complete overhaul. To make matters worse, we ended up paying for one night we did not stay – another sign of the manager’s unacceptable attitude. For the prices charged here, the level of professionalism was far below expectations. I would not recommend this hotel to anyone. There are many other places in Bruges where guests are genuinely welcomed and treated with respect.