Hotel de Orangerie

We booked this hotel last minute due to a change in travel plans. The hotel was absolutely beautiful with tasteful rooms. The bed and sheets were super comfy and the extra touches such as chocolates really made the stay great. Location could not be more perfect. Right in the middle of historic Bruge and overlooking the canal. Breakfast was plentiful and delicious. Mix of cold continental and hot breakfast. All served in a beautiful room overlooking the water. The stand out was the staff though. We asked for a recommendation for a restaurant and Farah not only recommended somewhere perfect but also booked us a table and checked in to see if it was good the following day. Our stay was far too short but we will be back and booking here again!

wow this was like a little park of England In Bruges, front the lovely cottage like rooms, to the English tea, afternoon cream teas with Scones… this is a very luxurious hotel with lovely staff who are very happy to help, it is also great value for money.

What a unique hotel - from being a 15th century convent to a small boutique hotel. Our room was very clean and a good layout. For being on the canal and central part of town, it was very quiet at night. The breakfast is superb. The staff is very helpful with any questions. Highly recommend this hotel.

perfect ambient and charme professional staff

First, almost no water came from the showerhead, making it impossible to shower. The small amount that did come out alternated between extremely hot and cold. That evening, Ahmed inspected the shower, confirmed that it was broken, and even recorded a video of the issue. I ultimately had to wash my hair in the sink. The air conditioning was also not working properly and produced only a faint stream of room-temperature air. We were told that all the other rooms were occupied, so the hotel’s only solution that night was to lend us two fans. The fans simply circulated the hot summer air and were far too noisy to sleep with. We were also advised to open the balcony door, but our room was at street level, so leaving it open overnight was neither safe nor reasonable. As a result, neither of us slept the entire night. We could barely keep our eyes open the following day, and the proposal was a complete blur. This was a once-in-a-lifetime moment, and we can never get that day back. I understand that technical problems can arise. What was unacceptable was how the hotel handled them. The following morning, we were not proactively offered another room instead we had to ask to be moved. The hotel acknowledged the problems with both the shower and air conditioning in person and by email. After several back-and-forth emails with Bram, the manager, we requested a refund, or at least a partial refund, to reflect the unacceptable quality of that night’s stay. As of writing this review, we have received no further response. At a hotel of this standard and price, guests should be able to expect basic necessities such as a functioning shower and air conditioning. If you are considering staying here for an important occasion, I strongly recommend looking elsewhere.