Hotel Heritage - Relais & Châteaux

Excellent hotel. Location is fantastic, property looked and felt luxe. Friendly hotel staff who went out of their way to make our stay nice with special gestures. Breakfast was one of the best we’ve ever had. Would stay again and go out of our way to do so.

Had a great stay there. Staff was wonderful. The room and bed comfortable. Centrally located. Would definitely stay there again

Beautiful hotel in nice part of town. Staff was very helpful with tours, restaurants and drivers both before and after and after we arrived

There is nothing that is too much trouble for the phenomenal staff at this superb hotel. From the moment we arrived and the lady rushed out to help with our cases, to the warm welcome with detailed hotel information, local map provided and highlights for our visit discussed to the discount card provided for local attractions and that was only the start! Our luggage was taken to our room and a member of the reception team did a tour of our room (standard double) to show us the lights, digital radio, coffee and tea making facilities, complimentary water and fruit and paid for items in mini bar and snack tray. I mentioned fresh milk and some was brought up for us to put in the fridge to have for tea. In the evening there was a turn down service with complimentary chocolates. The bed was incredibly comfortable (unlike other places we had stayed in Belgium) and high quality bedding is used. Lovely toiletries provided in the bathroom and robes and slippers. Having two telephones is luxurious, a writing desk, table and chairs and fridge are all well placed to make the most of the space. iPads cannot be cast to the TVs but there are BBC channels (as well as other international channels) and the hotel are in the process of upgrading. All the hotel information is provided on an iPad in the room and in the beautiful bar the menu is provided on a device. There is a piano that can be played and a high quality swivel chess board for enthusiasts. Breakfast is extensive and delicious with hot and cold options. Service was impeccable with the highest quality silverware. In reception there is complimentary water and Easter chocolates for the time of year. The hammam sauna, steam room spa area can be booked to use for a private session and it is a relaxing space with showers and loungers. The gym is also well designed with a variety of equipment. Location wise this hotel could not be better off the main square and is better than the hotels by the canal that are swamped with many tourists outside and dealing with the associated noise. Thank you for a wonderful stay, we will highly recommend this amazing hotel and will be back!

What a great place! One of the nicest hotels with a terrific staff, location, food and rooms. There is a private sauna and steam room to use at no charge. The breakfast was tasty and the service impeccable.