The Pand Hotel

This hotel and guest house is stunning and beautiful. We booked to visit for our fourth time in Bruges but our guest time at this brilliantly run hotel. Before we even arrived we were emailed with friendly and informative information which made our experience a very pleasant one before we had even arrived. Raphael greeted us on our arrival and was very welcoming and helpful. During our stay we were always greeted with smiling faces and on our checkout, Fleur was the young lady who was at reception to deal with everything and take care of our cases, whilst we wandered around beautiful Bruges for our last couple of hours. Such a lovely young lady and presented us with a card and little gift from the hotel as a thank you for staying with them. The Pand Hotel is one of the gems of Bruges and is highly recommended. Thank you from Alison & Daniel x

My friend and I each had our own room in this beautiful and spotless boutique hotel. It is within walking distance of everything. It’s comfortable,quiet and just darling. We walked up one flight of circular stairs to our rooms which was no big deal, but we didn’t have luggage. When I went down for coffee in the morning the very nice lady brought out a beautiful silver coffee pot on a tray with my coffee cup, I was impressed. She carried it up for me. If in Bruges with its cobbled streets and medieval buildings you should check out The Pand Hotel it’s truly 5 star!

I’m a travel agent so I usually don’t like to send negative reviews. To be honest, I was so excited to stay at this hotel for the 2 nights out of our 4 night trip through Belgium. The reviews were awesome, hence why we booked the hotel. Here are my takes….the location is wonderful! You can walk to everything! My problem is the room. I booked the junior suite. It was lovely, however, you have a shower that has no door or curtain, and the shower head spews water everywhere. Trust me, I know European bathrooms, but we felt like the shower wasn’t finished or they didn’t care, even after we raised our concerns to the front desk. That means using the bathtub, which was nice. The safe didn’t work, so we brought everything with us as we walked around. Also, they don’t have a Smart TV, which means you have nothing to watch (maybe 1 or 2 channels) after you’ve had a day walking around and just want an evening to relax. The elevator is small. Again, I realize we’re in Europe, but it only holds 2 people with 2 carryon baggage. If you’re uncomfortable with that, you can take the narrow stairs up to your room. I hope this helps them to fix the small problems to make your stay enjoyable. It was a nice experience for us. Some good, some bad. Would I stay here again or refer it to my clients. Not sure.

We had two rooms at the top floor of the hotel - both suites and the only ones on that floor, which was nice. The views from those rooms are over the rooftops - really nice - and the rooms are quiet. The young woman who checked us in was lovely and very helpful with finding us a restaurant for that evening, even though it was late afternoon. Beds were comfortable and I appreciated the double sink in the bathroom. The shower was very small but the water pressure strong. The hotel street really is quiet even though it is about a quarter of a block from one of the main drags in Bruges. The location is excellent.

The hotel is charming. The location is magnificent, very central yet quiet from noise. We loved the decor of the common areas and the suite. The staff was excellent. The breakfast served also surprised us with its variety and friendliness.