Hilton Brussels Grand Place

My wife and I recently completed a 3-night stay at the Hilton Brussels Grand Place, and it was outstanding. As Lifetime Diamond members, we have high expectations, and this team exceeded them. Aside from being centrally located, the lobby is beautiful, our room was impressively spacious, but it is the staff that truly makes this property special. We want to give a huge "thank you" to four individuals who provided superlative service: - Aglae (Reception) - Jovelyn (Restaurant Hostess) - Antonella (Restaurant) - Ferit (Executive Lounge) These employees represent the best of the Hilton spirit. If you are visiting Brussels, this is the team you want looking after you!

Overall was not impressed with our stay here. When we arrive, the front desk staff(apparently the shift manager) checked us in and was not transparent regarding the $200 deposit and only mentioned this when I questioned the total room charge. Also had issues with being overcharged for breakfast. It should have been included in our stay as a Gild member but we received a charge. At checkout I was told there were no additional charged besides our room and had to contact them afterwards to resolve this after getting a digital receipt. Our initial room was dirty- the tub was blackened, hair was in the sink and our toilet did not flush. We requested a room change and they did upgrade us to the executive floor with lounge and happy hour access to make up for our trouble. Our new room was spacious but had a broken security lock to the adjoining room. It was also loud and we heard sirens often throughout the night (I had requested a quiet room on booking and again prior to check in). Housekeeping seemed to cut corners and did not change bed linens on third night of stay as advertised (we could tell from stains/markings that were on our sheets when we checked into the room). The hotel staff also seemed unappreciative of Hilton Honors members. Upon check in I received a key card that advertised complimentary bottled water for Gold members. When I called the front desk to ask about this they were very rude and told me it was just for Diamond members, after I brought up my keycard I was told they were out of bottled water and could only give me a voucher for water at the bar. It’s a small thing but seemed to be another way they were cutting corners. They had also checked me in as a “Mr.” Despite being a woman- another oversight that contributed to my frustration. Breakfast was so-so. This hotel does have a prime location near the train station.

Although conveniently located next to the central train station, this hotel is a major disappointment. There is no room service in the morning for coffee. There is coffee maker in the room. There is no bottled water in the room. There is no hairdryer in the room. We expected better; what kind of “four star” hotel doesn’t have coffee service in the not—especially in Europe?

Location is perfect. Centrally located to all major sites. Not cheap, but comfortable and convenient. Good breakfast buffet for effortless start to the day.

I just spent 2 nights here in Hilton Brussels. The location is super convenient, next to Subway station. A short walk to many tourist places i.e. Grand Place, Manneken Pis. I got room upgrading to more spacious space. The breakfast was good. Thanks to Jovelyn who took care us so well during breakfast.