Hilton Brussels Grand Place

Overall, I don't have any complaints about this hotel. The staff was very nice, the hotel and the room itself were nice and clean. The breakfast selection was very good and it is quite literally only steps from the train station. This hotel is far, far better than the other Hilton closer to midi station and I highly recommend choosing this one.

We thoroughly enjoyed our 5 night stay! Stunning lobby area. Marco at the front desk was particularly helpful. Location was great. Just a few blocks from the Grand Place, close to central station and tons of restaurants. Mont des Arts was just steps away. Our room, #630 was a jr. suite on the top floor. Excellent sleep quality, although we did hear some distant music on the Saturday night we were there. A/C, hot water, water pressure and blackout blinds were very good. Housekeeping kept our room perfect. Breakfast buffet, (included in our booked rate) was very good. Only slight downside was if you order special eggs, it took quite a while. Executive lounge (for Hilton Diamond level and up) was appreciated. The evening hours offered a variety of wine/beer, but very limited food. Service in lounge was very friendly. Great stay, would absolutely stay here again.

Me and my family stayed here for 3 nights and our experience was wonderful. The rooms were decently sized. The bathrooms were big from a European standard perspective. The front desk was very helpful. Parminder, the front desk employee deserves a shout out for giving us free breakfast even though our booking didn't not include breakfast. The breakfast bar was very elaborate and amazing. The hotel is also so centrally located just across from the Brussels Central station. The only gripe we had was the AC temp couldn't be lowered beyond a certain point. Overall a superb experience and we would definitely consider this property again. The fitness center was well equipped.

I stayed at the Hilton Brussels Grand Place for seven nights and found it to be an excellent base for exploring the city. Being directly across from Brussels Central Station made getting around very convenient. The hotel is within easy walking distance of Grand Place, many attractions and restaurants. The breakfast buffet offered a good variety, and the staff I interacted with were pleasant throughout my stay. One fun bit of local history is the Smurfs originated in Belgium, and they pop up throughout the hotel. I would certainly consider staying here again on a future visit.

As a Hilton Honors Diamond member, I had high expectations for my recent stay at the Hilton Brussels Grand Place during last week’s European heatwave. Unfortunately, this experience fell far below the standards I associate with the Hilton brand. First, there was no acknowledgment of my loyalty status at check-in, which was both surprising and disappointing. However, the main issue was the room quality and how the situation was handled throughout our stay—especially considering I paid €403.77 per night plus taxes. The initial room I was assigned was extremely uncomfortable: The air conditioning was not working, with the room temperature reaching 28°C There was a strong, unpleasant smell, similar to a sewage odor After repeatedly requesting assistance, I was moved to a second room. Unfortunately, this was even worse: The temperature was higher (29°C) The air conditioning again was not functioning Despite raising the issue multiple times, the reception team advised that the hotel was fully booked and no suitable rooms were available. Eventually, I spoke with Sara, who was helpful, provided a fan, and arranged for a different room the following day. The next day, I was moved to a third room. However: The room remained very hot, with ineffective air conditioning The shower tray was blocked, meaning I had to shower standing in a pool of soapy water We reported this issue several times, but it was not resolved during our stay, which added to the overall discomfort and frustration. Although I had access to the executive lounge, this too was disappointing: The air conditioning was not working, making the space very hot and uncomfortable The daytime food and beverage offering was limited Overall, this experience was extremely frustrating. The lack of functioning air conditioning throughout the hotel during a heatwave, combined with poor room conditions, unresolved maintenance issues, and a subpar lounge experience, is simply not acceptable—particularly for a loyal Hilton Honors Diamond member. I hope the hotel takes these issues seriously and improves both its maintenance standards and guest service, as this experience does not reflect the level expected from the Hilton brand. This was one of the most disappointing Hilton stays I’ve experienced.