Hilton Brussels Grand Place

Excellent location with accessibility to main train station just in front of the hotel. Walking distance to key attractions in minutes from hotel. Room was spacious and breakfast was great. Sarah from front desk was exceptional and friendly in her service!

Not up to Hilton standard Old furniture, very very dated. Looks like it’s not been refurbed since 2005. Room service menu is very poor choice and expensive. Rooms desperately need refurbishing. It appears some have been, but not all. Pros: it’s near a major train station so convenient for public transport

This is probably one of those very few times that I have written a review while still staying at a hotel. We choose The Hilton Brussels Grand Palace for its central location and also because it's a Hilton. You are guaranteed some standards is what we assumed. This trip to Brussels is a leisure vacation with my wife and mother. We have two club rooms on the 5th floor. Room No 532 & 517. The check in was smooth. The staff at the front desk were warm and friendly. The breakfast was ok. Not bad and again the staff were welcoming, friendly and helpful. The air conditioning in the rooms work as they should. Thats where all the good things that you can think, ends for this property. Where this Hilton looses its charm is with the housekeeping. We are in the middle of a heatwave in Europe and they don't refill drinking water bottles when they do your rooms !!!! What kind of a Hilton does that !!! 🤷🏻‍♂️ To make matters worse, the replacement of fresh towels in our room were completely worn out and torn. I mean literally torn. I have not known a Hilton to hold these standards !! This hotel needs to buckle up. Just the location alone doesn't do the trick. Unfit to he a Hilton property is the verdict.

The location of this hotel is ideal and the only reason I would recommend it. The rooms are not maintained well. We booked two rooms. One of them had a bedside lamp with a missing bulb. I called downstairs to have someone replace it on our first day. They said they would send someone to fix it. We were there for four days, and they never fixed the lamp. The usb plug also did not work. Housekeeping consistently came by but only gave new towels upon request. There was a coffee machine in the lobby with limited hours for access. We specifically went down to grab coffee the first morning, but the machine was out of order. I believe because the location of this hotel is so good, they do not prioritize maintaining the facilities.

Have stayed here on a number of occasions and it’s a fine hotel. Room was perfect and so too was the breakfast. Executive lounge during the day had good selection of cold drinks. Reception very helpful with early check in. Would definitely stay here again