Hilton Brussels Grand Place

The location of this hotel is ideal and the only reason I would recommend it. The rooms are not maintained well. We booked two rooms. One of them had a bedside lamp with a missing bulb. I called downstairs to have someone replace it on our first day. They said they would send someone to fix it. We were there for four days, and they never fixed the lamp. The usb plug also did not work. Housekeeping consistently came by but only gave new towels upon request. There was a coffee machine in the lobby with limited hours for access. We specifically went down to grab coffee the first morning, but the machine was out of order. I believe because the location of this hotel is so good, they do not prioritize maintaining the facilities.

Have stayed here on a number of occasions and it’s a fine hotel. Room was perfect and so too was the breakfast. Executive lounge during the day had good selection of cold drinks. Reception very helpful with early check in. Would definitely stay here again

I am pleased with our stay at the Hilton Brussels Grand Place from 17 to 22 May 2025 in Room No. 310. The room was well maintained with nice toiletries, and Sentro dinner on our first night was delicious, and the staff professional.  The staff in the breakfast room also did a great job. However, on checking my bill during check-out, I was charged € 84.50 for dinner at Sentro. However, I remember signing the bill for Euro 68.00 instead of Euro 84.50. I do recall there is a 20% discount on dining at Sentro. On check-in, I was told I could have buffet breakfast for a discounted price of € 23.00 per person without booking and just walk in the morning. I only had 1 morning breakfast on 19 May and clearly saw the sign posted outside the Breakfast Room for € 23.00 on both mornings of 18 and 19 May but was charged € 58 for the 2 breakfasts at € 29 per person. When I enquired about these 2 discrepancies, the lady attending to me on checking out at the reception was not very helpful, just brushing away the problems telling me I should have booked breakfast when I booked my room, and the walk-in price is Euro 29.00 per person. The € 84.50 difference was the 2 drinks I had with dinner. After payment, I met Georgie, who served us dinner on the evening of 17 May, and he was very helpful by going to the back office to check on the dinner bill. He came back without any solutions, so I told him the amount overcharged was negligible. He was very empathetic. I praised him for his proactive attributes. He is an asset to your hotel. There are different versions among the hotel departments and staff, which confuse the hotel guests. I bring this to the hotel attention. Hopefully, this type of incident does not happen to another guest.

The hotel is in a perfect location, however our rooms was sparsely appointed with old and chipped furniture. Bathroom did not have any body soap in shower. We did get some however housekeeping didn’t install in our shower. Bathroom was not as clean as it should have been. Stray hairs on floor in toilet room and tile walls had not been wiped down. Executive Lounge could not accommodate the number of people that were there. Breakfast and restaurant service staff were good. As a Diamond member, I have come to expect more from Hilton.

Such a great location, right across from Brussels Central station and within steps of the Grand Place. Very easy to see the sights as well as going on day trips. Room was comfortable and very large. Staff at the front desk were friendly and spoke English very well. Breakfast area was big and offered a wide variety of things for breakfast