Hilton Brussels Grand Place

We’ve stayed here before and enjoyed it The only reason we gave 4 stars instead of 5 was because of housekeeping. The room cleaning was very haphazard with things being overlooked. Also, the hotel made a big deal out of providing metal water bottles and a filling station on each floor. The one on the 4th. Floor never worked in spite of our reporting it over several days. Feret in the executive lounge was outstanding!

The location is great, being directly across from the train station and near so many shops and places to eat. The hotel is beautiful with great decorations and nice places to eat in the hotel itself. The bathroom was amazing with a great tub for soaking. The one downside is the noise outdoors. There was music playing outside which was nice at first but after several hours of it, it became too much.

The hotel itself is in a great location. It is directly opposite the main central train station and a couple of minutes walk from Grand Place. The hotel was clean, but there was no hair dryer in the bathroom, and the tv had been hung wonky, I also found the breakfast a little disappointing as the scrambled eggs and sausages were lukewarm. Trivial things I know, but when you pay Hilton prices, you expect better.

Lovely City Break stay at the hotel. Great central location, good room size and comfortable bed. Louise from the Restaurant was a lovely hostess for breakfast each morning. Recommended. Easy access to main rail station 1 minute walk away with many bus routes very close by.

Hilton overall met the expectations of a four-star hotel. However, my stay was affected by noise coming from outside on two of the three nights. On the first night, I decided not to report it, but it did make it difficult to rest comfortably. When the issue occurred again on the last night (11th December), I informed the hotel staff. Unfortunately, the response was not helpful and professional. I was told that nothing could be done and that the hotel was fully booked, so changing rooms was not possible. The staff also mentioned contacting the police, but I am unsure if that actually happened, because when I first informed a member of the hotel staff he handed over the phone to his colleague who said that they have contacted the police and the police will come shortly. It is unlikely that this could have happened so shortly. When I explained to the staff that the situation was genuinely inconvenient and that I wished to have a quiet stay, I was repeatedly informed that they had contacted the police and that the police would arrive shortly. I was even advised that I could wait outside for the police if I preferred, which came across as dismissive. I received no apology nor understanding on behalf the hotel, the call was ultimately hung up. Overall, while the hotel itself was fine, the handling of this situation left a negative impression.