Hilton Brussels Grand Place

Great location; large room...BUT NO housekeeping, had to call every day to get the rubbish collected, no changing of sheets even after three days despite their stated policy, very rude staff, every time I called they would say "it is too late to ask for room service" "you sure you did not put the do not disturb sign on" etc etc and eventually they would someone to empty the bins. Terrible service, terrible staff, what a disgrace for the Hilton brand...

We booked and prepaid 9 king junior suites. At check in 4 of them had been downgraded. The hotel offered no notice before check in, no solution at all and no compensation before it was escalated to a manager. Even then the compensation was not really matching the events. Still waiting for the small refund based on the lower rate, which I don’t consider a compensation since we of course should not pay for a suite when getting a normal guestroom

1st Visit to Brussels. Hilton Grand is located outside of Brussels Central Station. Hotel was a great spot for our home base. Hotel was clean, staff was friendly and helpful, food and drinks were grand. Hotel was convenient to many of the site seeing in the area with plenty of restaurant and drink locations near by. We walked everywhere! Recommend this location for those wanting to be close to the action but not in the action. I ate some of the largest mussels I have ever seen and they were amazing! Be sure to try the "real" Belgium waffles! Chocolate is a must :)

When booking the hotel which, I have to say is to a very high standard as well as being very centrally located. When booking the hotel as a silver member I’m prompted to book breakfast which, as stated on the hotel menu includes all types of eggs including Omelette. When I arrived at breakfast I was told Omelette are not included despite the menu being waved in front of me stating that it does. Instead I was told it’s a l’carte only and I need to pay for it. This makes no sense a the female waitress was extremely rude to me. After I asked the questions which, she refused to accept the answer to. Preceded to speak about me repeating herself in French to her colleagues. I find this extremely disrespect that she might assume I don’t speak French or understand it. This certainly isn’t the best start to my time here in Brussels and still makes no sense to me.

Fifth time in this hotel mainly due to its great location. Right across Central Station and within minutes walk to all the sights in Brussels. Rooms are very spacious yet they need some refresh as they look tired and dated. Hotel has a nice lobby, small but convenient lounge, good breakfast and overall it is a pleasant stay.