Hilton Brussels Grand Place

I’m traveling with my mother for a celebratory 70th and 40th birthday trip. We were so very pleased with our time at the Hilton Grand Place. We had room 303, which was very spacious and included two twin beds. As some have said, the furniture does have some chips and the the towels are in fact threadbare. However, the beds themselves were quite comfortable, the television had channels for almost every possible language, and the bathroom is massive with a shower and bath. What really stood out though was the customer service. I mentioned in my reservation I was traveling with my mother for our birthdays and that we needed to be sure to have two beds. When we checked in we were given complimentary access to the executive lounged and wished happy birthdays. Then right after checking out we learned our Eurostar train was cancelled AND it looked like there was no other trains I could take. Soulaiman B. At the front desk, was so kind to translate some information AND provide options on what to do. Then we bearded over to the bar and Fathy at the bar was so incredibly kind and provided by mom and I a drink as we worked on figuring out our plans. As I realized that there were no rental cars available at Brussels Midi, and I went down Soulaiman’s suggestion and looked up a bus. Fathy was so kind to check in with us to make sure we were on a safe bus line and confirmed I had chosen the right locations etc. Honestly, could the rooms need some help? Absolutely, but if given a chance I’d be 1000% stay there again because the staff are just awesome.

We’re Hilton Gold members and currently staying here, but this experience has been extremely disappointing. At check-in, we were told we couldn’t stay in the twin room with our 2 young kids unless we paid over €1,000 extra to upgrade. The staff member, Valentina, was rude, unhelpful, and said she was “only 20 years old” — completely unprepared to handle the situation. Then close to midnight, someone knocked hard on our door despite the Do Not Disturb sign, claiming to prepare a bed that was already done — with no name tag. It felt unsafe and very unprofessional. Not at all what we expect from Hilton.

Staff is very friendly and so helpful. I had to stay extra day but had to reserve another type of room because hotel was almost full. Sara worked hard to allow me to stay in same room for extended night. So relaxing to stay in same room. I booked again at Hilton and remembering the help from last trip, had to write this great review.

Excellent location with accessibility to main train station just in front of the hotel. Walking distance to key attractions in minutes from hotel. Room was spacious and breakfast was great. Sarah from front desk was exceptional and friendly in her service!

Not up to Hilton standard Old furniture, very very dated. Looks like it’s not been refurbed since 2005. Room service menu is very poor choice and expensive. Rooms desperately need refurbishing. It appears some have been, but not all. Pros: it’s near a major train station so convenient for public transport