Hotel Le Plaza

We recently spent three nights in Brussels on a sight seeing trip and from start to finish we were blown away . Our stay at Plaza hotel was first class from start to finish and the cleanliness and service was five star. A beautiful place and a trip to Bruges was very special. Thanking all for kindness and attention to detail. John

We were surprised by the multifaceted issue we experienced at this 5* hotel: unable to prepare a room in advance arguing with the client, especially due to your fault unable to reconfigure/split the existing two united beds as individual beds - in the following minutes/hours unable to empathize with the client when it was expressly communicated they will be unable to sleep and reply: "yes, this is it" unable to fully admit your fault even after booking.com calls If I go now on booking.com and look to reserve a "normal" room with 2 individual beds, the only option I see is the one I followed with the reservation 6464991132. I made the initial reservation on the 24th of January, so there were 157 days to make the arrangements for the services required to be provided. The room and configuration requested were not provided on arrival After communicating with the desk that this is not what we reserved, nobody cared about the client, but argued against. We had to call booking.com, who confirmed that our demands were correct, so that a tiny change in your perspective happened, and after long conversation, you admitted it was your fault, not the client. Still kept different versions and excuses why the configuration was not delivered on arrival AND not changed after, so that we don't suffer 1 night, but easily possible the next day? Nobody slept well; one was on the floor, another in bed - when the energy the next day was supposed to be full for the concert Then you cared and understood so much that you proposed 2 drink vouchers as sufficient compensation? Other general things I've never seen in a 5* unwelcoming desk service not even 1 bottle of water in the room hidden gym room broken elevator

The hotel itself is beautiful when you walk in. Very nice breakfast. Rooms are very clean and beds comfortable. However, I never complain about staff usually but the front desk are so rude, from the minute you arrive they are unpleasant. Stated we had to pay for the rooms when it had already been paid for, when they realised the mistake there was no apology. Very disappointing when they treat you like you are wrong from the start. This was not the only issue, they all seem to hate the public. Also the surrounding area of the hotel is so dodgy, would definitely not recommend for female or solo travellers.

Everything was great, especially kudos to the service staff, Emet, Adam, Juliette and everyone who made my stay extremely pleasant! As a Colombian, I also value personal connection, so this is truly a unique hotel. The location is amazing and the inner and outer architecture is lovely, but most importantly, the service was great! The breakfast buffet and the common areas were also a huge plus! I was in Brussels as I was was invited to present my research at the World of Coffee conference, but would love to come back and for sure would stay in this hotel.

Is my second visit to this hotel and I highly recommend it. The rooms are big and the beds are the best I slept in. The personnel is friendly and helpful. Location is central and close to bus station.