Steigenberger Wiltcher's

Excellent service as always - special thanks to Karima, Luisa, Orion, and entire breakfast and Loui Lounge team.

I’d booked half board / breakfast and evening meal but on arrival was told rather sternly by reception staff and then a manager that they only offer bed and breakfast. Despite me showing the confirmation email stating half board they refused to honour the booking and only provided me bed and breakfast for the three nights. This meant I ate out for other meals at additional expense. I did get most of the money back eventually from booking.com. Not sure if it was the hotel or travel companies fault that I was able to book a rate the hotel didn’t offer but it certainly tainted my trip. The hotel itself is in a central location and is beautiful with huge bedrooms and a comfy bed.

My spouse and I stayed for four nights. It was a delightful experience. The staff were attentive and quickly addressed needs. The breakfast was delicious and included several gluten-free choices. It’s a pretty, safe, and convenient location with the tram only two minutes from the hotel entry.

Based on the hotel's 5 star rating and cost we were expecting more. We arrived at the hotel around midnight due to train delays only to find the doors locked. After a few minutes someone helped us open the door, he seemed security guard, but no luggage assistance. The room itself was meh, felt a bit dirty. There was a lot of road noise in the room and we came to find out this was primarily because the window was open and would not securely close. The shower did not drain properly. The breakfast was mediocre and no one bothered to let us know that we could order an omelet from the kitchen. The hotel itself looks historic I'm sure was great at some point but it seems like to service and care for the hotel are lacking.

WONDERFUL stay at the Steigenberger Wiltcher’s!!!!! Check in was effortless and pleasant. They delivered chocolates to our room shortly after check in. Breakfast bar was the best I’ve seen and the evening meal in the onsite restaurant was superb!! Thank you to the ‘local artist’ who was our waiter. I can’t remember his name but he was fantastic!!! Extremely pleasant and helpful. The location is near Brussels attractions and an easy walk to all. Definitely a 5 star experience and we will be back!! Thank you!