Stoke Place

Booked this hotel because it looked so nice on the website but obviously the photos are years old. On arrival looked nice but went up to the room so disappointed it was dirty and the bed had hairs on the mattress furniture was only fit for the tip it was filthy and dropping in bits the floor was filthy bathroom so bad black mould and one tap missing parts. Went down to reception and ask for another clean room and was told they had no other rooms available . asked to see manager he arrived I explained all the problems and shown him the pictures his response was it’s a old house he was not interested what that as to do with cleanliness is beyond me . Will never return.

This place is in a beautiful location but so badly needs renovated and cleaning.. dust and muck everywhere (shelves, TVs, corners, skirting boards) but worst was when I went into bathroom which had not been cleaned at all (see photo).. just disgusting. To be fair, they moved me ( as housekeeping had all left for day).. but this really should not happen. Lots of steps, narrow and dark corridors, uneven floors. Just needs a little attention from a builder to lighten the place. Food is bland and heavy. Good if you like big portions.. not so much if you expect flavour!

We just want to say a huge thank you to Tracey and the team at Stoke Place. Our wedding day really was the best day of our lives and that was down to the hard work of everyone working at the hotel to make it the perfect day. One of the main reasons we picked the venue was because of how fondly Tracey spoke of it when we first looked round, she made it such an easy choice to go with and we’re so glad we did. From day one of planning we felt really looked after, our vision for the big day was listened to and nothing seemed too big an ask. We really felt cared for and this sentiment was shared by our friends and family who came. The venue is stunning and the perfect location for a summer wedding. The lake and grounds suited us perfectly and our guests loved it. Over the weekend we felt we got to use every part of the hotel and grounds, which made everything feel so personal and special. Our guests loved our dinner choices, and the menu felt so varied that we could have gone with a number of other dishes that would have been perfect too. The wine menu was particularly good! Being able to have catch up meetings with Tracey at the venue leading up to the venue also made us feel very looked after and she was so good at talking through the day and making sure it went off without a hitch. The hospitality staff were also great, making sure everyone got their meals, that our vision came together and making sure everyone’s glasses topped up frequently! We really felt we got value for our money and looking back over the photos it all looks as magical as it felt on the day. We would 100% recommend Stoke Place for anyone considering it as a wedding venue. You won’t regret it. Thank you so much for the best day of our lives, Jonny and Holly

A wonderful view,very clean room with fresh linen,clean bathroom and wonderful staff.It was a great joy for me to be there

My wife booked Stoke Place as a surprise for my birthday. We’ve stayed here a few times over the last decade — including our wedding night in 2013 and an anniversary in 2015 — and it has always held a special place in my heart. Sadly, this visit fell far short of expectations. On arrival, reception was unmanned for around 10 minutes, and when a staff member appeared, the welcome felt confused and impersonal. The room itself was well below the standard of a 4-star hotel. Dust was clearly visible on ceiling vents, and furniture had been poorly repainted with sticky surfaces. Overall, the décor felt tired and in desperate need of renovation and deep cleaning. I didn’t raise these issues during the stay as they aren’t quick fixes — the venue needs significant investment to restore its former charm. Service throughout the hotel felt distant, lacking the warmth and attention to detail I remember. The saving grace was breakfast: the team there were friendly, professional, and exactly what you’d hope for from a hotel of this calibre.