Corinthia Hotel Budapest

Lovely hotel, the room was great. staff were very friendly. Big selection for breakfast.

My wife and I stayed here for four nights at the end of a biking trip. The hotel is well-located (tram stop in front), comfortable, and very clean (the housekeeping staff was friendly and efficient; thank you!). Our room was quiet and we got some much needed rest. Most impressive, however, was the customer service. Here are two examples: first, during our stay I was wandering the hotel trying to find the pool when a staff member asked if I needed help. When I explained, he went out of his way and brought me to where I wanted to go. Second, after checking out of the hotel, I completed and submitted the customer survey in which I raised a question I had about the bill. I was soon contacted by the general manager in response. After a brief back and forth, which was unfailingly courteous and respectful between us, the hotel resolved the issue to my complete satisfaction. In summary, I highly recommend this hotel, and would stay here again.

Booked it looking at it's legacy bit front office executives are hopeless, it wasn't a good experience to check in and also checkout. We were billed for breakfast which we didn't even have after much discussion and waiting it was waived off. Rooms are ok not very clean, dust and webs accumulated on walls. Location was great. Even the swimming pool was chargable. Not great experience at all.

I recently stayed at your hotel for three nights, and I would like to share some feedback. I very much appreciated the room upgrade. We had a beautiful room for the duration of our stay. However, as you probably know, we had an incident involving dirty underwear that had been left in the room. The whole situation was quite overwhelming. When I called the front desk, the person who answered (I think her name was Ieva) seemed scared and confused. It was a very quick conversation, and she said she would send someone to pick up the item. Afterwards, someone knocked on the door only once, and I asked her to wait. However, she rushed into the room without even looking at me, started opening the wardrobe doors, and I had to tell her where the item was. She then left without saying a word. I was a little shocked by this. When we returned to the room, there was a birthday cake, but no note from anyone. It was a nice gesture, but I expected much more from a five-star hotel. The flower in the bathroom was also dead. Before our arrival, I sent an email explaining that I was recovering from major surgery and that it was my husband's birthday. Despite this, I received no acknowledgment of my notes, not even at check-in. I am definitely not a picky person, but unfortunately, nothing about our stay made us want to return.

Josef was our server and he was a delight. Attentive and a good sense of humor