Matild Palace, a Luxury Collection Hotel, Budapest

The Matild Palace is a wonderful hotel in perfect location in Budapest. The staff were super attentive and polite, the building was classic and modern. Be sure to go for the breakfast in a magnificent Hungarian tea parlor style with a great buffet, menu and fresh squeezed orange juice off the charts. Great choice.

We just returned from an incredible stay at the Matild Palace in Budapest, and it truly exceeded all our expectations! From the moment we arrived, the overall vibe and stunning architecture set the tone for a luxury experience. A huge highlight of our trip was receiving a generous room upgrade, which made our stay feel extra special. The room was immaculate—spotlessly clean, beautifully appointed, and designed down to the finest detail. We also thoroughly enjoyed our time at the spa, which was exceptionally relaxing and the perfect way to unwind after exploring the city. The service and hospitality throughout the hotel were top-notch; every staff member we interacted with was warm, welcoming, and attentive. On top of that, breakfast each morning was absolute perfection with a wonderful selection and fantastic quality. If you are visiting Budapest, Matild Palace is a must-stay. We can't wait to return!

Onur was THE BEST! Thank you so much for an amazing stay, the hotel is absolutely perfect. Breakfast is incredible, the staff is wonderful. We had an amazing stay in your beautiful city. Thank you so much for everything. This hotel is absolutely stunning. One of the best experiences I’ve ever had as a titanium. We switched to the Four Seasons today and wish we could switch back. Thanks for everything!

As seasoned Budapest visitors, we usually stay at the Parizsi Udvar but for this trip we decided to stay at the Matild Palace based on the reviews, so our expectations were understandably high. Unfortunately, we were sorely disappointed and after taking a few days to digest and think about the stay I have come to the conclusion that this is likely a staff training/management issue. For example, we arrived at 2 pm for check in, knowing that there might be a chance we would need to wait if our room was not yet ready - which it wasn't. We were told that housekeeping was in the process of cleaning our room, however, we did not gain entry until close to 4 pm which was a bit frustrating, but we were still anticipating a great stay as the hotel itself as well as the room were stunning. All we received for the inconvenience was a half-hearted “sorry for the wait”. As our three-night stay unfolded it became an exercise in frustration thanks to the uneven quality of the service. What do I mean by uneven? For example, we had a wonderful lunch the day of our arrival in the hotel’s main restaurant while we were waiting for access to our room. The Caesar salad was perfection. Breakfast the next morning was the opposite – with the Eggs Benedict being an abomination that made me wonder if the kitchen staff were aware that Hollandaise sauce is not meant to be tasteless and bland. Service at breakfast was also lacking, with our tea and coffee, requested when we sat down, not arriving until we were halfway through the meal on the first morning. A trip to the stunning rooftop bar the second evening was the same uneven experience – the food we ordered off the bar menu was delicious. However, when presented with the drink menu, we were informed that of the three red wines offered by the glass, two were unavailable. How does a bar in a hotel run out of red wine? Especially when a full bottle of the one wine we wanted to order was sitting in our room as part of the minibar options. Service in restaurants and the rooftop bar was often slow, and we would frequently have to make repeated requests for items we had asked for. Perhaps we were spoiled by the last place we stayed in England before arriving in Hungary. Cliveden, like the Matild Palace is a 5-star hotel – but that is where the similarities end and the contrast between the two properties could not have been starker – and it all comes down to the quality and training of the staff. Whoever may have trained all of these people needs to know that most of them have not gotten the memo and have little understanding of what differentiates a mediocre hotel experience from an outstanding one. There are many other examples I could provide illustrating how the service at this hotel fell far short of the mark. I will say that there were staff people who DID understand the quality of service a hotel of this caliber should provide, but they were sadly few and far between. Will not return.

Awesome rooftop and great hotel overall