Al Habtoor Palace, Budapest

I am very sorry to have to leave a negative review, because the stay had started in the best possible way. The booking process was excellent: the person I was in contact with replied almost immediately, every request was handled with great availability, and it was precisely this level of attention that led me to choose this hotel over other properties of a similar standard. Our first impression upon arrival was also very positive. The hotel is elegant, historic, beautifully scented, and in an excellent location in the centre of Budapest. I had requested, if possible, a room with a view of the Ferris wheel, but unfortunately we were given a room facing another building. However, when we entered the room, we found chocolate-covered strawberries and two macarons waiting for us, a lovely gesture that made us think the stay would be perfect. Unfortunately, from the second day onwards, everything changed. For two consecutive days, our room was not serviced. On the first day, we returned at 3:30 p.m. and found that the room had still not been cleaned. We immediately reported the issue to reception, and someone was then sent to take care of it. We assumed it had simply been an oversight. The following day, however, we returned at 6:30 p.m. and once again found the room completely unserviced. At that point, I went back to reception personally and also sent an email asking that housekeeping come at 8:00 p.m., so that we could at least have some time to rest before going out. As if that were not enough, although our stay had already been paid for in advance, we happened to check our account and discovered that the amount had been charged again. I consider this a particularly serious mistake. I therefore wrote again to the management expressing my disappointment and explaining that, as I do not speak English well, I preferred to communicate in writing so that I could clearly explain what had happened. I was told that the matter would be dealt with immediately. Considering the repeated service failures and the duplicate charge, I simply asked for a gesture of courtesy to compensate, at least in part, for what had happened, suggesting for example a taxi to the airport on the day of our departure. However, I received no reply to this request. Even some smaller details, which still make a difference in a five-star hotel, confirmed a certain lack of attention: the scale in the room did not work because the battery was missing, and the tissue box was empty. And this is precisely what is most disappointing: the hotel has all the qualities needed to offer an excellent experience. The property is beautiful, the atmosphere is lovely, the location is perfect, and the booking process was impeccable. However, the service during our stay, especially with regard to housekeeping and the handling of the issues we reported, was well below what one would expect from a hotel of this category. I expected a special stay. It started that way, but unfortunately it did not continue in the same manner.

A lovely hotel in a perfect location , check in staff very friendly and accommodating . Breakfast service was extremely frustrating across all three mornings .First morning we suspect our order was delivered to a table near us who refused it and questioned why they had received two orders but staff never checked whom it was for and took back to kitchen so after twenty minutes we had to reorder and then received the wrong items never complained Second morning food was fine but tea and coffee was left sitting on bar and cold when arrived never complained Third morning we arrived down to no smile no pleasantry's and no menus just pointed to a table to sit at , asked for menus after about twenty minutes , ten minutes later still nothing asked again and ten minutes later they arrived no acknowledgement for delay from anyone . No one else seemed to have any issues found it very odd we experienced negativity in food and personnel over all three mornings

Everything wondeful, better than we expect, the Room was grate, Aisouda is wonderful girl, she is very Kind and served us with Everything.

We expected to be wowed as we had heard this property was a former Ritz Carleton that had been purchased and renovated by a Dubai billionaire. Our room (832) was large enough and the bed was very comfortable. The bathroom was of adequate size, but the shower was small even by European standards. There was considerable street noise at night particularly on Friday night there seemed to be street party below. I used ear plugs each night to sleep. Also - there is not evening turn down/clean up service as you’d expect in a 5 star property. The routine room service was not 5 star either. The exercise room next to our room was quite nice and well equipped. I had four issues with the hotel 1. The bar area was small and a large portion was roped off for three nights, despite no one using the area. Therefore, there really were very limited places to sit or even move about. We had to wait to get a seat at the bar. 2. The breakfast buffet was okay, but really not to the quality I’d expect from a 5 star hotel. 3. The food quality at the one dinner (group buffet) as well as our lunches in the hotel were not very good. 4. The hotel front staff, with the exception of Aaron at the concierge desk, were unfriendly, arrogant and not particularly helpful.

Levi the concierge at the Al Habtoor was excellent. His knowledge of the restaurants, clubs, and sights is very comprehensive and his recommendations were EXCELLENT! Very polite, and professional.