Hotel Casa Lucia

Good location on a quiet street. Good dining options close by. Carrefour Express next door & a larger grocery store, Disco, about 4 min walk away. Hotel has a very nice decor. Great staff. Breakfast buffet adequate. Good sized room. Separate bath & shower. For a hotel that was refurbished quite recently, there aren't  any usb charging ports. The tea/coffee area is dark & should have an overhead light. The worst quality is the very small size of the shower cubicle & I'm a petite person. The hot/cold water mixer juts out, making the usable space even smaller. Actually, quite dangerous if the tap mixer is accidentally pushed the wrong way (hot side), while in the shower,  the hot water will burn as there isn't any temp limiter fitted.

What an exceptional concierge. Great service. They even had a welcome dessert in our room when we arrived. What a nice gesture. Very clean hotel & it smells very nice. Thank you Casa Lucia.

Beautiful hotel at a great location. Very friendly and attentive staff as well as spacious comfortable and elegant rooms

While the hotel lobby is beautiful, and the room generally sufficient, the shower was so small a single person could barely stand inside. Moreover, although of course I understand the volatility of the Argentine peso, we were promised one rate in dollars and then charged another (again in dollars), with no disclaimer or explanation. After a week of in person conversations, emails, and texts - both to the hotel in BA and the corporate entity - they refused to acknowledge the miscommunication. Other incidences of our stay were similarly fraught and inconvenient: for example, they booked my friend a blow dry at a nearby salon, quoted one price and then she was charged one 3x the amount; and another day I ate a tea sandwich seemingly set out for guest happy hour, and then was chased down and charged. While one very kind hotel employee offered us each 30 min massages as a make good, the issue is that we had money to spend and were willing to do so, especially choosing and paying for this Luxe hotel in a down business environment ... yet we were treated poorly and with mistrust. Buyer beware.

Do not stay here. We mistakenly had two reservations, one through travel agency and another through Hilton (before they were affiliated with Melia) and they took my money twice without telling me we had two rooms booked. If they told us we had 2 reservations and had to pay twice, we would have used 2 rooms (the rooms are quite quite small) 2 bathrooms 2 sets of breakfasts, etc. They got away with me paying for 2 rooms but they did not give service for 2 rooms. Very sneaky and intentionally not customer friendly.