Palacio Duhau - Park Hyatt Buenos Aires

My favorite hotel in BA - and there are many great hotels in BA that I have stayed in before. On this visit, our room was not ready when we checked in (check in is at 3pm and we arrived at 12). Without our asking, the front desk offered us a day room to use while our reserved room was prepared (the prior occupant would not be leaving until 4). I have never been offered this before by any hotel and it was amazing! I have to thank the front desk team for offering that. Typical of the great service at the hotel

This hotel is simply stunning, extremely comfortable, private, and with fantastic staff. The hotel isn't going for the "bang" luxury of larger old world properties, but they nail it with privacy, exclusivity, and knowledgable staff that are available to help at any time. Worth it!

Beautiful, elegant hotel. We stopped by some other five-star hotels in town, and each time we were glad we stayed at this hotel. The central courtyard hosting several restaurants is really a special feature of this hotel. Quite unusual for an urban hotel. Plus the hotel staff were five-star, the food was excellent, and our room was nicely appointed, large, and comfortable. We did however have trouble with streaming movies (they replaced our TV twice), but our only significant issue with the hotel is that they don’t serve dinner until very late. While that is customary in Argentina, they are hosting guests from all over the world where that is not the custom, including the US. If they want to meet or exceed the expectations of those guests, an earlier dinner service would be important. We really struggled with that. But I would still highly recommend this hotel. It’s a beautiful property. (We stayed in the palace side.)

I had a great stay. The butler team here—especially Andrea—is great, and they were very responsive. The property is overall highly functional and operates well, for its age. The concierge was also very helpful in making restaurant recommendations—shoutout to Azul for being the best! My only gripe is that when I requested some laundry done, I indicated that I wanted only two shirts pressed, but for some reason, they understood that to mean full dry cleaning and charged me double. Oh well.

Fantastic property with phenomenal restaurant, service and staff. Jeanne, the sommerlier was fantastic and Gonzalo the team lead went above and beyond for us.