Palacio Duhau - Park Hyatt Buenos Aires

Fabulous hotel ,staff was amazing ,highly recommend. Rooms ,breakfast and spa was excellent . Location is very convenient

Our polo team group arrived excited to celebrate our 10th anniversary at the Park Hyatt Palacio Duhau, a hotel that is undeniably gorgeous. Unfortunately, the service we received within our first hours was shockingly poor for a property that claims to be among the best in Buenos Aires. From the moment we checked in, everyone was lethargic - there was confusion about the number of nights pre-booked — a basic detail any competent front desk should manage without issue. But the real disappointment came from the concierge and restaurant teams, whose attitude can only be described as dismissive and arrogantly uninterested in providing actual hospitality. We were explicitly assured that, as suite guests, a dinner table would be guaranteed. Yet when our party of 6 arrived, we were told “Nothing available,” while staring into a restaurant that was almost empty. This felt less like a mistake and more like an insult. At a luxury property, this level of indifference — bordering on contempt — is completely unacceptable. This experience cast a negative shadow over what should have been a celebratory beginning to our Polo Tour program. Whether the treatment was due to incompetence, arrogance, or simply because we are Americans, the result is the same: a major failure of service at a hotel that should know better. We are scheduled to return here with a large group of Americans for a pre-arranged Thanksgiving dinner and the Buenos Aires Polo Open, but after this experience, our confidence in this property is badly shaken and we are very worried. A stunning building means nothing when the staff behind it fail to deliver even the basics of genuine hospitality. We will continue update this review based on hotel management response and also our 2nd & 3rd legs we are staying at this property later on for.

Amazing room, hotel & amenities in an excellent location for visiting Buenos Aires. Would definitely stay again! The Posadas building was excellent.

Park Hyatt is at a beautiful location in the best area of BA - the hotel has an amazing beautiful “vibe”. Great outside area (i would shoot the neighbour dog though :-)) - garden terraces., art, flowers and plants everywhere - clean and spacious rooms. Very hard to leave

Very clean and helpful staff, they were sure to help provide support and very attentive, great for helping on suggestions where to eat and what to do in the area. Gluten free foods and very attentive to any allergies in their restaurant and at our evening gala dinner.