Crown Metropol Perth

We check in during 31 Dec 2025 and check out 2 of January so my family haw a good new and good time unfortunately I just home I have 2 kids and remind me I forgot my jewellery which my gold heart diamond necklace and my pair for gold pearl pendant and call everyone can help me and next day front desk called me back and say they found it and come to hotel next next and they show me a bulk rubbish jewellery!!!!! So they tried to cover housekeeping or what!! Some gonna say the truth!!!! JUST BE MINDFUL ALL IMPORTANT BELONGING NO MATTER HOW BISY AND HAVE YOU ARE KEEP IN THE SAFETY BOX NO COMPENSATION AT ALL !!!

We booked two rooms for five nights over Xmas. Having stayed in lots of hotels around the world over the festive period, I expected more for the $6000 we spent, with a venue that boasts of being the best entertainment venue to stay in Perth. What they served up was just like any other stay - no Xmas movies available in the room - no little activities like setting up a mini cinema for the kids to see a Xmas movie - standard breakfast on Xmas day - no complementary mimosa that would have cost less than $1 a head - venues closed Xmas week (La vie, guillame, hi-line) - no fizz/treats/xmas cookies in room To top it all off, due to a poop mishap, the pool was closed early afternoon on a 41 degree Xmas day! I know this wasn’t within Crowns control, but again no acknowledgement Whilst I am sure it will be lauded as a success with high occupancy and takings, surely running a hospitality venue isn’t just about the short term business being written? It was okay, but I definitely wouldn’t book for Xmas again

Whilst given an upgrade from the promenade to metropole in Perth on my birthday all I can say is how disappointed I was. Our room on the 8 th floor had air conditioning that sounded like you were in a jet engine of a 747. It is now 00.35 and they have relocated us to a TWIN BED room, on my Birthday. Thank you*****. Please let us stay at the promenade IT IS QUIETER. So disappointed

Not quite the 5 star experience one would expect. The hotel seemed to be under staffed which affected the service standard. Quality of the buffet breakfast was below what we have come to expect from the atrium. They also do not make up the rooms daily which was a surprise. We had a free bottle of sparkling with our deal- unfortunately the wine was very cheap and undrinkable. We were really looking forward to spending the evening in the stunning Christmas bar so were disappointed when it closed at 8:30pm. The staff in the bar could have used a little pinch of Christmas joy also.

My best friend and I recently stayed six nights at Crown Metropole Perth and, unfortunately, the experience was extremely underwhelming. For a hotel that advertises itself as five-star, the cleanliness, amenities, and overall standards fell shockingly short. When we checked into our first room, we found dirty towels sitting in the bathroom basin. We were moved to another room, only to discover a large hairball in the shower, soap scum on the shower head, soap residue along the floor, and mould on the bathroom ceiling. It was very clear that the room had not been properly deep cleaned in a long time. The issues didn’t end there. Throughout our stay we encountered torn towels, missing basic amenities, and services that should automatically come with a five-star experience - such as lotion, bottled water, turndown service, and even a coffee machine, but were only supplied when we specifically requested them. To make matters worse, the shower in our second room was faulty. We were offered yet another room change, but by this stage the constant disruptions and repeated issues had already ruined the stay, and we simply didn’t have the energy to move again. While I will acknowledge that the staff were friendly and did listen to our concerns, by the time we received that level of attentiveness, the damage was done. The experience was consistently disappointing and absolutely not worth the money we paid. It genuinely feels as though this property is relying on the Crown name rather than maintaining five-star standards, and based on our experience, it absolutely should not be advertised as a luxury hotel. I would not recommend Crown Metropole Perth and will not be returning.