Crown Metropol Perth

Not quite the 5 star experience one would expect. The hotel seemed to be under staffed which affected the service standard. Quality of the buffet breakfast was below what we have come to expect from the atrium. They also do not make up the rooms daily which was a surprise. We had a free bottle of sparkling with our deal- unfortunately the wine was very cheap and undrinkable. We were really looking forward to spending the evening in the stunning Christmas bar so were disappointed when it closed at 8:30pm. The staff in the bar could have used a little pinch of Christmas joy also.

My best friend and I recently stayed six nights at Crown Metropole Perth and, unfortunately, the experience was extremely underwhelming. For a hotel that advertises itself as five-star, the cleanliness, amenities, and overall standards fell shockingly short. When we checked into our first room, we found dirty towels sitting in the bathroom basin. We were moved to another room, only to discover a large hairball in the shower, soap scum on the shower head, soap residue along the floor, and mould on the bathroom ceiling. It was very clear that the room had not been properly deep cleaned in a long time. The issues didn’t end there. Throughout our stay we encountered torn towels, missing basic amenities, and services that should automatically come with a five-star experience - such as lotion, bottled water, turndown service, and even a coffee machine, but were only supplied when we specifically requested them. To make matters worse, the shower in our second room was faulty. We were offered yet another room change, but by this stage the constant disruptions and repeated issues had already ruined the stay, and we simply didn’t have the energy to move again. While I will acknowledge that the staff were friendly and did listen to our concerns, by the time we received that level of attentiveness, the damage was done. The experience was consistently disappointing and absolutely not worth the money we paid. It genuinely feels as though this property is relying on the Crown name rather than maintaining five-star standards, and based on our experience, it absolutely should not be advertised as a luxury hotel. I would not recommend Crown Metropole Perth and will not be returning.

No sound proofing - noiseiest hotel I have ever stayed in. If they had told me that there that my room would be above the restaurant, constant dance music all night until 4am and a live band that I could hear through my hotel door and that there room had NO sound proofing at all then I would have left there and then. First night I couldn't believe it. NO sound proofing. I could hear clattering of the restaurant downstairs and screams and all the talking in the restaurant through my hotel room door. I could hear the terrible band until 10.30pm and I could then hear then terrible pumping dance music until 4am. I had to use my noise cancelling headphones and put pillows over my ears to block out the noise that I got any sleep at at all. At 4am when then dance music stopped then they started hovering the restaurants and I could hear all of that too! Just terrible hotel design. The worst hotel that I have ever stayed in at rip off prices too. Don't stay here if you wish to go to have any sleep at all. I was only here because Metallica were playing nearby at the stadium and enabled me to walk there and back in 15 minutes each way. I figured when I got back from seeing them at midnight on the Saturday that the music would be lower by no it seemed to increase in volume! Oh and the wifi didn't even work or was very slow too. Plus the gym is only open from 5am to 9pm, what kind of hotel does not have a 24/7 gym these days? Even hotels that are 3 star and half the price have this. Just appaling all round. If I could give them minuse stars I would. Nothing to redeem this hotel. I have cancelled my next trip here to see ACDC at the stadium. I would rather be further away and have less convenience than to have this appaling noise pollution and get minimal sleep and only then by blocking out the constant noise. Don't stay here if you actually want to have any sleep at all!

We stayed at Crown Metropol Perth for a combined family and business trip and overall had a pleasant experience. The hotel has a vibrant atmosphere, plenty of space, and looks impressive throughout. Check-in and check-out were smooth, and the staff were consistently friendly and helpful, which really added to the stay. Our room was spacious and well-designed, with very comfortable mattresses and pillows , definitely a highlight. However, noise insulation is minimal, so you can sometimes hear other guests or hallway sounds. Breakfasts were good, but if you’ve stayed in hotels of similar caliber in places like Bali, you might find them a bit underwhelming. The Epicurean restaurant is also somewhat overrated , decent by Perth standards but doesn’t quite compare with what you’d find in Bali, Greece, or Turkey in terms of food variety and experience. The casino feels small and a bit outdated, though it adds to the overall energy of the complex. We mainly used Uber to get around, which was quick and convenient from the hotel. Overall, a comfortable and stylish place to stay in Perth, with great staff and amenities , just don’t expect the same luxury level or dining sophistication you might find in top international resorts.

We had a great weekend however the level of service provided by the Crowne Metropol is no way at the 5 star levels of other similar hotels. The good Nice room with a great view. Use of the towers pool as the Metropol was closed for renovations The poor House keeping only every 3 days? Toiletries not luxury. Breakfast does not include special coffees just awful brewed coffee.( other 5 star hotels offer a choice) Staff not welcoming at reception. When we asked for an extra 1 hour for checkout she replied that will cost $100. No complementary sunscreen at the pool. The hotel did not make us feel special or welcomed but they still charge $400 per night