Firstly.. i have stayed at all the crowns over 30 times at least. The service is horrible every single time. Staff always seem so robotic as if they will be shot if they are caught smiling. Why are they always miserable? I was upgraded rooms on arrival possibly as it was for my anniversary which was lovely!! but the reception almost eye rolled me while informing me this was the case.. felt odd. Not inviting at all. Had dinner at the Atrium and it is extremely overpriced! The food quality is hit and miss. Every dessert was stale! There was 1 meat curry option. The roasts were chewy. Just felt like money down the drain. But I’m sure if I asked for a refund it would be met with drama. So I accept the loss. There was a lovely gentleman that served our drinks though I would like to give credit too! Actually asked us if we were celebrating anything special and was genuinely engaging. There’s no upbeat atmosphere in the actual casino! I remember years ago there was always some promos running and an exciting buzz.. but now it’s just like feeling your in a prison.. all the security walk around like everyone is a prisoner, I almost don’t want to look like I’m enjoying myself in case they misconstrue it for ‘being drunk’, waiting for them to jump on their next victim to throw out as a power trip. (Yes I have seen this happen many times to innocent people!) Sadly this place has lost its touch! There’s much cheaper and nicer hotels like Novotel Perth Murray.. happy staff, better buffet, close to City and not far from casino. I’m sure it’s a great experience for some as everyone interprets things different and has different experiences, as I’ve also dined at epicurean and the food and choices are lovely but still very expensive! My fav dining here usually is 88 noodle inside the casino for value for money! Yes I have been to every restaurant here at some point. Overall it would be nice to feel like you are heard and someone wants to take some of this feedback on board as I hate being negative but also I’m very honest.

I was kind of uncomfortable throughout my stay because of how cold it was and how the temperature was not adjustable. I didn’t get to use the bath amenity which is the reason why I got the room in the first place. Also, my food went cold right away because of how cold the room was. Having to connect to the Internet was a little bit of a mess around but I eventually got there, If I was an older person who didn’t understand technology, I would not be able to connect

Celebrating a 60th couldn’t of been better, we had the best time celebrating over 2 nights. We all felt like we were on an overseas holiday. Great way to get away, while not actually going away.

Got a great deal with breakfast, parking, movies etc included. Love that you don't need to leave the complex which is my favorite thing about staying at the Crown properties. Overall the experience was good but a couple of brought the rating down. Carpets are stained and sink has cracks in it but was not too fussed about this as it is an old hotel. However the light in our bathroom kept flickering off and on giving it a horror movie vibe, when I brought this up with the front desk they said it should not impact our stay and left it at that. Asked for slippers to be in our room this did not get addressed. Housekeeping missed our room twice despite us having the "please make up our room" light on. This was frustrating as we have a toddler and had to try and wait around outside at inconvenient times. Rooms need better sound proofing as could hear music from lobby lounge at bedtime. Atrium buffet breakfast was great but one of the servers was awkward and totally snubbed our child offering their plate to be taken away. Positives - the concierge staff were great and gave out activity packs and hi5s which was lovely. There was one lady that was great she served tea & coffee at the Atrium. Very family friendly with the indoor pool and kids club, life saver during the rainy weather. Overall would stay again if there is a good deal on but definitely not worth the full price.

The carpet was stained, the lamp shade beside the bed had what looked like blood on it, the mattress protector was a queen size put on a single bed so kept moving about, was uncomfortable to sleep on