Casa Dorada Resort & Spa

Title: Casa Dorada feels like home I have been coming to Casa Dorada for years, and at this point it really feels like home. The location is one of the best in Cabo, right on Medano Beach, which is beautiful, active, and actually swimmable. That makes a huge difference when you want to enjoy both the pool and the ocean. But what really keeps standing out to me is the people. Chema, Emilio, Carlos and Gabino from the towel, pool and beach team deserve real recognition. They are not just handing out towels or setting up chairs, they are the ones who set the tone for the day. They work in the heat, move constantly, help guests, keep everything organized, and still do it all with a great attitude. They were always attentive, respectful, kind and professional. Whether it was towels, chairs, umbrellas, shade or just making sure guests were comfortable, they were always on top of it. What I appreciated most is that they paid attention and were proactive. They did not wait for things to become a problem, they noticed what was needed and helped right away. Chema was calm, professional and very welcoming. Emilio had great energy and made the experience feel personal. Carlos was consistent, respectful and always keeping things clean and organized. Gabino was thoughtful, attentive and genuinely helpful. That team really makes a difference across the entire board. I also want to recognize Anahi, the QA Manager. I had requested to speak with management about some miscellaneous service concerns, and she took me into her office and actually listened. She did not brush me off or make excuses. She heard me out, addressed the details, explained some changes that are happening, and assured me there would be resolutions. She handled it the way management is supposed to handle it. She listened, acknowledged the concerns and did what was right. I do hope Casa Dorada continues to be more proactive, especially with the server teams. Service should not only improve after a guest brings something up. Management should stay close to the floor, the pool, the restaurants and the guest experience so things can be caught earlier. Overall, Casa Dorada continues to feel like home. The location on Medano Beach is hard to beat, but the people are what make it memorable. Chema, Emilio, Carlos, Gabino and Anahi all deserve recognition for the way they took care of us.

Joel, our server was excellent. He was prompt with orders and always had the drinks ready to go.

Amazing resort! Great food, drinks and service! We will certainly be coming back!

I was not safe at the hotel, and the manager was horrible to me. I saw a man speaking viciously to his date at the table next to me. She left in tears. I spoke to him and told him he should be nicer. He was drunk and decided to hit on me, which is insane. I kept saying, no, you need to be nicer to your girlfriend. He kept pushing me. He decided he wouldn’t take no for an answer after I told him I didn’t want to be hit on or talk to him. He became increasingly aggressive. I tried to keep de-escalating. He told me that we WOULD get to know each other. He pushed his phone to me with his Instagram. It was full of pictures of naked women. I went to the host desk. I smiled, so I wouldn't upset him further. I kept smiling and told them I needed him to go away. He came up behind me. They called hotel security, who quickly came over. The man (Ryan) left with his bottle of wine. Security escorted me to my room. I saw him waving from the balcony of a room above mine, very near. I asked to be moved. I was frightened. They changed my room, but I did not sleep the entire night. The next morning, I spoke to the manager, Francisco Escuer. He told me: "I watched the tape, you were talking to the man and smiling. You smiled at the host stand. Why were you smiling if you were asking for help to get away from that guy?" I said, "Because he was coming after me, and that’s what women do, so we don’t aggravate men we know are dangerous." He said, "Well, his girlfriend didn’t report anything." Again, I said: "Women don’t report abusers because they are not believed, just like you are not believing me." Escuer also screamed at me and accused me of recording our conversation. He made physical gestures toward me during this. I told him I needed the tape, his information and the hotel's information. He refused to give me anything and yelled at me. I had to check out, pay for that stay, and another hotel. Escuer/the hotel are not safe for women.

Great time!! Location , service all top notch! We ate breakfast at Maydan every morning & Rafael and the crew were the best!