Casa Dorada Resort & Spa

Francisco from the pool is a one of a kind human. He puts a smile on our faces every time he walks by. He somehow made us the best pizza we ever had, and the best drinks we’ve ever tasted, and refused to let us lift a finger with our umbrella. A king I say.

Would definitely go back here. The staff and the resort itself was amazing. Staff: shout out to Angie and Jessica from the spa, Mauricio and Jesus from the pool/beach area, Fernando and Alejandro from the restaurants. Exceptional service, always smiling and helpful. We signed up for the all inclusive package and there were different choices of food. The food was just ok. There was a taco night and I thought the chef was trying too hard to make it fancy. Plain street tacos would have been better. The resort was very clean and a little more modern. Pool and beach areas were spotless. There weren’t that much noise but Fridays and Saturdays had the party feel since it’s next to a restaurant that played loud music all day.

The resort exceeded our expectations

We stayed here this August and had no complaints! I did not a single complaint with any worker and they made the trip! Especially Jesus from the pool bar and Pedro/Alejandro from 12 tribes. All the food was amazing too, made it super easy to stay within the resort as I felt I had everything I needed. Would 100% recommend to my family and friends because of the awesome people who work here.

I’m conflicted only because the room was nice and the view was great. Those were the best parts. Check-in felt oddly unwelcoming from the first two words: “Last name?” They were friendly enough while we completed the check-in forms, agreed to several policies and handed over a $500 credit card deposit. But there was no introduction to the resort. No welcome drink. No concierge. No explanation of anything. They didn’t even ask if it was our first visit. César accompanied us and our luggage to the sixth floor. The elevator stopped, but the doors would not open. We had to ride back down and use another elevator. Claustrophobic travelers, beware. Getting from the resort to Médano Beach required us to cross or walk through an alley. On that route, a man directly asked us if we wanted to buy cocaine. That happened on day one. The beach itself was so crowded that there was barely room to enjoy it. The chairs were packed extremely close together, and we were repeatedly approached by jewelry vendors and massage hawkers throughout the day. Again, those were the better parts. I was shocked when I called the front desk to double-check whether the tap water was safe to drink. I have stayed at several resorts in Mexico with filtered water systems. I had already drunk some water from the faucet and was about to use it to fill the coffee maker when it occurred to me to make sure. The front desk employee told me no, the tap water was not safe to drink. WHAT? There were no warning signs anywhere in the room. Nothing by the kitchen sink. Nothing in the bathroom. Nothing was said during check-in. Nothing appeared in the policies and disclaimers we were required to agree to. I asked to speak with a manager. His response was that everyone just knows not to drink the water in Mexico. Apparently, guests are expected to know which Mexican resorts filter their water and which do not. The resort did not provide us with drinking water. It was available only for purchase. Every drop of water we wanted to drink at this five-diamond resort had to be purchased separately. I felt misled and duped. I was also left hoping I would not get sick because the resort couldn’t be bothered to place a warning near the faucet. All of this happened on the first day of a seven-day reservation. One day was enough. We checked out. At checkout, a different manager listened to what happened and seemed genuinely accommodating. I wish I had spoken with her the previous day. She promised to investigate and discuss a partial refund for the six unused days. Her exact words were: “You have my word. I will get back to you tomorrow.” That promise was worth nothing. No phone call. No text. No email. No partial refund. Six unused days. Zero refunded. Nothing. The resort has not acknowledged our complaint or followed through on the commitment its manager made directly to us. A nice room and a great view do not make a five-diamond resort. Think carefully about how much money you want to spend at a place like this. Beware.