Hacienda Encantada Resort & Spa

Ingrid is such a beautiful girl and she is literally the most accommodating girl. We have throughly enjoyed being here with her. She has gone above and beyond for us and we couldn’t have asked for a better server. She is brilliant! Please ask for her if you come here

A beautiful resort! We have been staying there for about 12 years We love the employees! They make the experience such a positive one From the guys who drive the carts; especially Marco, Jeftie and Trinidad To the maids, the servers, hostesses and the darling omelette girl at Mistizo’s The host at El Eden, Luis is a very special man! So kind, thoughtful and welcoming We love our Concierge, Clemente is such an exceptional person! We have been blessed to have him as our Concierge for the past few years and he is outstanding! So professional, quick to respond, solves all issues quickly. He has a grace and kindness that make him so wonderful to be around We feel very blessed to know him Arcadia works with members contracts. She has been exceptional to work with We had several questions about our contracts and upgrades we’ve purchased throughout the years. You can’t get a straight, honest answer from the sales office so we found Arcadia How lucky were we! She is amazing!! She went through everything with us explaining what we have and what we don’t She is honest, easy to understand and was very helpful to us! If anyone has an issue with your contract get in touch with Arcadia! She is the best! The resort has gotten very expensive But it is a wonderful place to vacation Just stay out of the sales office!!

Love the service at the pool bar grills, fire pit and taco bar ! The upper two restaurants the service still seems to be very slow though, but the other areas are great My favorite things at the fire pit are the salmon and the Caesar salad and the fillet. The pizzas are very yummy also.

We just spent a week at Hacienda Encantada and had a great time . The view from the resort is second to none and the weather was excellent. The cleanliness of the resort was great and the food was wonderful especially at Los Riscos restaurant.We dined there twice right at sunset and had great service from our waiters Eduardo and Alejandro. Breakfast always started our days off well with the lovely Brenda, the hostess, at Los Marias with incredible wait staff of Isabel and Teresa. We enjoyed the pools especially the phase three pool with excellent staff Jaime and Juan and resort famous bartender Alex. We usually ended our evenings with a night cap at the Vista lobby bar. What a view and a great bar tender Miguel. We will definitely return after such a relaxing and enjoyable stay.

The grounds are beautifully well maintained, house keeping is adequate but maintenance is a joke. The AC in my studio apt. did not work- it was 66 degrees and no adjustments. So, I complained, the adjustment left the unit at 78 degrees! That is not acceptable. So, I went back and nicely asked again if it could please be fixed. I expected my daughter, son-in-law and 3 yr old grandson and could not sleep with the doors to the patio open having a toddler in the room. Again, another attempt to fix it was made. For one night it was a pleasant 72 degrees and then back to 78. Thankfully I left! Also, room keys did not work consistently . After a long day out the key would not work- dead battery in the locking mechanism, that's crazy,I had already gone downstairs twice for a new key. That ordeal took an hour to figure out. Fair food at the eating establishments but the sushi was fresh and excellent. Courteous staff, fresh sushi and beautiful grounds do not warrant a 6 hr plane ride to a cultural void.