Hilton Los Cabos Beach & Golf Resort

First I have to say the resort is beautiful, clean, spacious, and definitely a 5 star. However, if I could give 0 stars to this resort I would. To be noted, we are Diamond Members and travel extensively to Hilton’s resorts (Indonesia, Thailand, Vegas, Belize, etc etc). The racism that my husband and I have experienced at this resort is ridiculous and very overt. I am Mexican American and my husband is American but his ethnicity is Guatemalan and Austrian. Him and I are the same color as the workers here. We brought our friends, a family of 4, with us who are from Rhode Island and Caucasian. Although we made both reservations under our last name Gonzalez, Hispanic looking Mr. Gonzalez (my husband) and white Mr. Gonzalez (our friend and what they called him here) were treated completely differently on multiple occasions. About 3 days ago, it was about 4pm and the signs for cabana rentals was faced down, so we all thought that since it was later in the day, anyone can sit there without paying. Well our white friends got one without renting and saved us one literally right beside them. They were at the pool for at least an hour before we got there. As soon as my husband and I got there and sat down, here came an employee and only asked us two if we rented one. We said no so we were kicked off. Mind you, our friends are right beside us sitting on their cabana and aren’t told anything. So they got to keep theirs. Then about 3 days ago, my husband and I were told continental breakfast included everything on the perimeter of the buffet, including oatmeal, bread, cereal, yogurt, fruit, hard boiled eggs, smoked salmon, etc. We ate that and no issues. Yesterday, my husband goes by himself and ate what we were told was included in the continental breakfast. When he was leaving, they charged him the full buffet breakfast for getting hard-boiled eggs from the salad station, which we were clearly told the day before we could have. The waitress lady tells him he can grab the lettuce and all the toppings except the hard boiled eggs or smoked salmon that are right beside the salad. So my husband and I are only allowed certain things. Our white friends, including their 2 children, go both days and their continental breakfast does include hard boiled eggs and other “protein” that we are not. Interestingly, the room reservation for them and us is under Gonzalez so they call his white friend Mr. Gonzalez too. But the white Mr. Gonzalez can have whatever he wants but us brown Mr. Gonzalez cannot. Then, yesterday I go to the buffet by myself and they sit me in a corner and no attention whatsoever. Didn’t offer me water or coffee or anything to drink. At the end of breakfast, you have to sign “a bill” for $3 service charge for each person EVEN if you get the free continental. As im on my way out, there’s the receipt charging me $3 for service fee. I told the lady waitress that I was sat in a corner and no one ever offered me anything to drink so I’m not paying a service fee for services I wasn’t even offered. So I didn’t get charged. These are just a few examples and I’ve never experienced it this bad. This is lawsuit worthy. I guess my husband and I can’t be rich, brown, and look Hispanic.

My actual rating is 4.5 stars but you can't give 1/2 star. Couple visited in July 2025 Overall experience was amazing, everyone was extremely nice and helpful when needed. The room was clean and very nice, I applaud them for continuing to clean rooms everyday with no additional charge as this used to be the standard but now is a faint memory for most resorts so thanks for pampering me and not making me work on vacation! Resort is a nice size and although there were children during our stay it felt like more of an adult vibe which we liked but some people may prefer a more kid friendly atmosphere. Not a whole lot to do on the resort but you can rent equipment for water activities and horseback riding on the beach next to the resort. The infinity pools and hot tub are great with absolutely stunning views! I liked the fact that the hot tub was adults only, water could have been hotter but it was still very nice! And pools are open 24/7, we've been to 4 different parts of Mexico and never experienced this, amazing!!! Nice variety of restaurants and the food was delicious in every one! Only downside is the cost and one of the restaurants not being open everyday. All in all expensive even for a resort but the food is really good. Cost (deduction of 1/2 point) 1. The cost for food and drinks are very expensive even for a resort, for example $30 tacos and margarita $21 with well alcohol. 2. A massage is about $175 (includes automatic fees or gratuity) for less than an hour, no way LOL 3. Cost for renting beach & pool Palapa's $90-$380, I just waited around and was able to get a good seat everyday. Even though the costs are high the benefits far out weigh them. Thank you Hilton Los Cabos for making our 1st visit to Los Cabos amazing, we will be back!

We had high hopes for our 5 night stay, but unfortunately, we found our time here to be inconsistent in terms of service and amenities. On our very first day we ordered a vegetarian pizza and I specified several times that we don’t want any meat. It came with ham, so we requested a replacement which had a stowaway piece of pepperoni. The waiter assured me it was a tomato instead of accepting that it was meat. The pizza wasn’t even removed from our bill despite it being made incorrectly twice. The so-called Altamar experience, in my opinion, is not worth it - you aren’t really afforded much for it, and it doesn’t ensure better service. As a parent of young kids, I would flag that the kids pool isn’t particularly shallow, I believe it’s 4ft. The property itself is beautiful, but I would caution against paying for a junior suite, it’s literally just a regular hotel room, it didn’t feel like a suite at all.

We absolutely loved our stay in an AltaMar Jr. Suite and appreciated its additional perks. The breakfast buffet is fantastic as is dinner at Vela where Diego and Eduardo provided outstanding service, as did Mgr Jorge with his recommendations. We are beach people and enjoyed the warm water daily and the fact that a lifeguard was on site. How wonderful to be served popsicles, smoothie of the day and frozen grapes by Christian each afternoon. The staff is amazing and you can tell they are glad to be part of the Hilton Los Cabos team. We are already planning a return trip! Do not hesitate to stay here...just go!!

Beautiful property and awesome service. The happy hour drinks with chips & guac delivered each day to your room is a really nice touch. We have stayed here twice and have not been disappointed. We also did a spa day with massages and those were glorious as well. We saw a bunch of whales right off the coast - better than a whale watching boat! Dinner at El Fallon was really good but the whole champagne upsell at the beginning is a bit over the top. Can’t wait to come back!