Hilton Los Cabos Beach & Golf Resort

I recently concluded a three-night stay at the Hilton Los Cabos Beach and Golf Resort. As a Hilton Diamond member, I found this experience to be a stark departure from the premium standards of the brand. It is important to note that **this is a Hilton Grand Vacations (HGV) property**, which operates with a focus on vacation ownership rather than the high-touch hospitality found at traditional hotels. For those accustomed to elite recognition, this property falls short of even a basic 4-star service level. *The Diamond Member Experience* The lack of elite recognition began at check-in and persisted throughout the stay: - Zero Recognition: Despite my Diamond status, there was no mention of typical elite benefits, and no room upgrades were offered. - Sales-Driven Environment: After I declined a "Grand Vacations" sales presentation, the sales staff became visibly indifferent, leaving me ignored in the lobby for several minutes without assistance. - The "Complimentary" Breakfast Trap: The Diamond breakfast benefit is exceptionally restrictive. It covers only "Continental" items like toast, fruit, and juice. -- Protein Exclusion: Basic staples such as eggs, pancakes, and French toast are categorized at a separate "Protein Counter" and are excluded unless you pay for a daily upgrade. -- Poor Dining Logistics: The dining area was extremely cramped. Wait times for a table exceeded 30 minutes after 9:00 AM, service was rushed, and a service charge was applied to the "free" breakfast. *Technology and Infrastructure Failures* For a modern resort, the digital experience was unacceptably poor: - Non-Functional App: The Hilton mobile app does not work at this location; there is no digital key functionality and no way to order room service through the Hilton ecosystem. - Fragmented Services: Guests are forced to use a separate website for room service that is not connected to Hilton. - Unstable Connectivity: The Wi-Fi is highly inconsistent, frequently disconnecting in the lobby and proving too laggy for gaming or reliable internet use. *Staffing and Facility Issues* While the luggage staff was genuinely caring and helpful, the general service culture was indifferent: - Indifferent Staff: Most employees simply "do their job" without a welcoming attitude, and some were condescending regarding Uber pick-up procedures. - Towel Shortages: The pool area was crowded, but the primary issue was a lack of towels. Guests frequently took multiple towels from the rack, and staff failed to restock or monitor the supply. - Inadequate Gym Ventilation: The fitness center becomes uncomfortably warm; once occupancy increases, the air conditioning is insufficient to cool the space. *Final Verdict* This property does not deliver a 4-star experience, nor does it respect the loyalty of Diamond members. The focus is clearly on the Grand Vacations sales model rather than providing a premium guest experience. I cannot recommend this resort to those who value service, technology, or elite benefits.

Hilton Los Cabos was absolutely wonderful - located on a beautiful stretch of beach where whale watching is a common occurrence. The rooms, pools, beach cabanas and restaurants were all excellent and most importantly the staff was genuinely kind and welcoming. The service was extra special due to the efforts of Carlos Luna and the Chief Concierge, Emil Brencs.

We had our son's wedding here. From the beginning every part of it was their dream wedding. The Hilton service and staff and rooms, all phenomenal. They went above and beyond, everyone was so kind and amazing. All of our guests commented on how top notch this place was. It truly made our son and his new bride so happy and it was honestly their dream wedding. Everything went flawlessly, no stress and Dafne was so very sweet. We feel like we gained family. We truly plan to go back!

We ate at the Sotol restaurant 3 times with my daughter. She has the kids meal and a lemonade. There are no prices on the menu so I trusted Hilton to do the right thing. I was wrong. When the bill came the kids meal was $12 no problem and each lemonade was $12 (BIG PROBLEM). When the drink is the same price as a meal you should probably let the family know when they are ordering. I would expect this trick in downtown Cabo but not at the Hilton. Well I learned my lesson and paid $36 for 3 lemonades. I did mention it to the manager and they stood by the price. So hopefully this cautions any family from ordering kids lemonades.

Family of 9, three rooms. We stayed in ocean front and garden rooms. Rooms were very nice and well-cared for. The staff at this hotel elevates the experience beyond belief. They seem to really love their jobs. They couldn’t have been kinder and really go out of their way to engage with you. Breakfast buffet was excellent every day. We stayed over Christmas and our kids (aged 11-7) really got into the special kids activities the hotel offered. Santa’s arrival was extra special. The whole stay was service I’ve never experienced before - I cannot recommend it enough. Thank you Hilton Los Cabos for giving us amazing family memories that will last a lifetime!