Hilton Los Cabos Beach & Golf Resort

What an amazing time! Everything was wonderful from check-in to check-out. I highly recommend upgrading to Altamar for the amenities. Our room was comfortable, clean, and had a beautiful view of the Sea of Cortez. The breakfast was delicious every day, and we also enjoyed dinner at Lena. Every team member was friendly and helpful, and went above and beyond our expectations. Every view was a postcard photo. We're so glad we stayed here with the swimmable beach. We snorkeled right off the beach and saw many fish! We watched whales spout and breach from our balcony and our beach chairs. The pools have plenty of room, and drink/food service is available at the pool and on the beach.The hotel is only about 15 minutes from Cabo San Lucas, but we enjoyed the quiet fun and relaxation at the hotel most of our 8-night stay in Los Cabos. We would definitely stay again!

We had to make a last minute adjustment to our trip and ended up staying at the Hilton for two nights. The resort was gorgeous! Our ocean view room with a nice balcony was plenty spacious. Separate bath, shower, and water closet. The breakfast buffet is not to be missed. It was wonderful as was the Mexican coffee and hot chocolate. Great friendly and helpful staff. We had a fantastic stay. I highly recommend it.

Hilton Los Cabos was such a wonderful experience! We traveled earlier this month and had an amazing stay with Hilton Los Cabos. From the moment we entered, we felt we were in paradise. The restaurants, the people and the scenery were top notch! The most memorable part of our experience was Daniela, the manager of the altamar suite and reception. She was so kind to us and went above and beyond for our comfort and enjoyment. I highly recommend Hilton Los Cabos as your next vacation destination and hotel as well as Daniela herself! Thank you so much from the bottom of our hearts for such a memorable stay in your beautiful resort.

I recently concluded a three-night stay at the Hilton Los Cabos Beach and Golf Resort. As a Hilton Diamond member, I found this experience to be a stark departure from the premium standards of the brand. It is important to note that **this is a Hilton Grand Vacations (HGV) property**, which operates with a focus on vacation ownership rather than the high-touch hospitality found at traditional hotels. For those accustomed to elite recognition, this property falls short of even a basic 4-star service level. *The Diamond Member Experience* The lack of elite recognition began at check-in and persisted throughout the stay: - Zero Recognition: Despite my Diamond status, there was no mention of typical elite benefits, and no room upgrades were offered. - Sales-Driven Environment: After I declined a "Grand Vacations" sales presentation, the sales staff became visibly indifferent, leaving me ignored in the lobby for several minutes without assistance. - The "Complimentary" Breakfast Trap: The Diamond breakfast benefit is exceptionally restrictive. It covers only "Continental" items like toast, fruit, and juice. -- Protein Exclusion: Basic staples such as eggs, pancakes, and French toast are categorized at a separate "Protein Counter" and are excluded unless you pay for a daily upgrade. -- Poor Dining Logistics: The dining area was extremely cramped. Wait times for a table exceeded 30 minutes after 9:00 AM, service was rushed, and a service charge was applied to the "free" breakfast. *Technology and Infrastructure Failures* For a modern resort, the digital experience was unacceptably poor: - Non-Functional App: The Hilton mobile app does not work at this location; there is no digital key functionality and no way to order room service through the Hilton ecosystem. - Fragmented Services: Guests are forced to use a separate website for room service that is not connected to Hilton. - Unstable Connectivity: The Wi-Fi is highly inconsistent, frequently disconnecting in the lobby and proving too laggy for gaming or reliable internet use. *Staffing and Facility Issues* While the luggage staff was genuinely caring and helpful, the general service culture was indifferent: - Indifferent Staff: Most employees simply "do their job" without a welcoming attitude, and some were condescending regarding Uber pick-up procedures. - Towel Shortages: The pool area was crowded, but the primary issue was a lack of towels. Guests frequently took multiple towels from the rack, and staff failed to restock or monitor the supply. - Inadequate Gym Ventilation: The fitness center becomes uncomfortably warm; once occupancy increases, the air conditioning is insufficient to cool the space. *Final Verdict* This property does not deliver a 4-star experience, nor does it respect the loyalty of Diamond members. The focus is clearly on the Grand Vacations sales model rather than providing a premium guest experience. I cannot recommend this resort to those who value service, technology, or elite benefits.

Hilton Los Cabos was absolutely wonderful - located on a beautiful stretch of beach where whale watching is a common occurrence. The rooms, pools, beach cabanas and restaurants were all excellent and most importantly the staff was genuinely kind and welcoming. The service was extra special due to the efforts of Carlos Luna and the Chief Concierge, Emil Brencs.